Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Update: I had a really bad experience at the Arlington heights location. I came home and reviewed them everywhere. The following day I called Disa DeGrazia, Customer Relations Manager. Within 24 hours she heights location. I came home and reviewed them everywhere. The following day I called Disa DeGrazia, Customer Relations Manager. Within 24 hours she called me, and made right everything wrong about the situation. SHE IS THE ABSOLUTE BEST! She was so compassionate and kind. She read my review, she listened to my message, she took the time to hear me. She gave me options, and exceeded my expectations by going above and beyond to resolve the matter. I can't speak highly enough of her. In a time where it seems those who care to do their job at all is fleeting at best, she strives to do her job to the best of her abilities and it shows. She answered my questions and offered a resolution that I am more than happy with. If there is a problem and parties can sit and discuss amicably, there is a solution to be found. Im grateful to this experience to remind me of that! Thank you Disa, there aren't enough words to express how thankful I am for you! My bad experience is below, I am leaving it up only so you can see the vast turn around that can happen when you work with the right people. My interpretation of this group last year vs current are vastly different. The new management is absolutely terrible! I bought a used jeep from the Arlington heights location last year with a warranty, a maintenance package, and a full sized spare tire (not a donut a full sized tire). At the time of purchase I was assured how great it was they gave me the spare. As they don’t do that. Fast forward, I got a flat put the spare on. Drive 3’ my all wheel drive light turned on. The tire was not the correct size for the vehicle. Despite being sold to me with my vehicle from the dealership. I put the new tire on the light never turned off. Took it in with my service package for my oil change and to have them verify the tire they sold me did not damage the 4 wheel drive. They assured me there should be no charge. Then upon leaving charged me $205 for diagnostic testing despite me stating to 2 service representatives and 1 assistant manager, I do not want it if there is a charge. Refused to waive it, refused to let me leave with my vehicle. The service manager Steve Parknow was so egotistical, unprofessional, disrespectful, and ignorant I cannot even begin to tell you. A classic power trip. 3 managers shuffled me around between 1-3pm. My appointment was at 9:30. I was there from 9:30-3 trying to resolve said issue. Resulting in my calling the police. Whom tried to reason with Steve who remained unreasonable. They sold me the wrong size tire. The tire was the cause of the error code. But bc there was no damage they charged me for diagnostics. Are they replacing the tire with the correct size? No! Are they waving the fee? No! Will they take the tire that serves no purpose to me in exchange for the $205 diagnostic testing? No! The manager spoke to me extremely poorly. I am a customer of your establishment and this is how you interact? Yeah it’s a hard NO for me. Admittedly at that point having not eaten yet all day, sitting there for over 7 hours, and getting a bill when I was told I could expect not too, after being passed around with no resolution or follow up, I lost it! Wouldn’t you? Additionally, while I was there 3 other disputes with other patrons of complaints they were told one thing charged for another. Or sold one thing and received another. One women was sold a used car that the brakes were metal on metal (undisclosed to her). Apparently they are under new management and will not work with the clients that were screwed by the former management. If said in a nice way much easier to swallow. However the way all 3 managers behaved, not only to me but to the other customers was appalling and totally unacceptable. Steve Parknow (service) and Chris (finance: who was on speaker phone telling another manager “I’m your senior you come to me” were the worst. If you interact with your staff and management team in that manner, it is a reflection of self. I do not do well with individuals whom are egotistical and entitled. Just doesn’t sit with my spirit. I’ve been in management 15 years. These managers at this group location think that being hard, disrespectful, and inflexible to customers is the way to go. None of these men should be in management or customer service. I have contacted corporate and will happily update my review based on how this transpires. More

I wish I could give zero stars because I have never received more horrible service in my life. Completely unprofessional and rude. Took advantage of me in the situation and basically threatened to hold received more horrible service in my life. Completely unprofessional and rude. Took advantage of me in the situation and basically threatened to hold my car hostage. More

Thank you Amar for great experience, today was great day at Napleton Arlington Heights I bought my Mazda CX5 and I am gonna recommend this dealer for all my friends and family at Napleton Arlington Heights I bought my Mazda CX5 and I am gonna recommend this dealer for all my friends and family More

Danny Salome has helped me out year after year! Great patients I definitely recommend this dealership! Great patients I definitely recommend this dealership! More

Miguel and Boris where the best thank you so much in helping me get my new vehicle helping me get my new vehicle More

I went in the other day, not knowing exactly what to expect. Miguel helped me out and OMG!! He was amazing, very patient and thoughtful. Love my new Charger!!! expect. Miguel helped me out and OMG!! He was amazing, very patient and thoughtful. Love my new Charger!!! More

Samuel Jackson did a good job with helping me when I was looking for a vehicle. looking for a vehicle. More

Van Jackson is the best, I’m please with the service and can’t wait to shop there again. can’t wait to shop there again. More

Van Jackson really made this the most pleasant experience purchasing a vehicle that I have ever had. purchasing a vehicle that I have ever had. More

Jerry L. Was amazing from the moment we walked in he was very helpful and worked with us to get the car of our dreams! Thank you Jerry Was amazing from the moment we walked in he was very helpful and worked with us to get the car of our dreams! Thank you Jerry More