Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Mike did not help me professionally, he wanted to sell me a Van, that he wanted to sell. I wanted a 2012 with navigation and heated seats, loaded. so he show me a 2013 because he said there wasn't in invento a Van, that he wanted to sell. I wanted a 2012 with navigation and heated seats, loaded. so he show me a 2013 because he said there wasn't in inventory and that he could find one. I said ok, and I drove the 2013 which he said had everything I wanted. I loved it, he knew that. but I wanted the 2012 with everything and the rebates. We went inside to talk to Mark McAllister sales manager, Mark said that they would get one there from Muncie Indiana because I wanted a white one. I said ok, We came back a week later to make an deal, Mike said my van was on the sale floor,that they got it in. I was so happy.I trusted him and thinking this is the Van that had everything in there like heated seats and a navigation white just what I wanted, I did not know that Vehicle was a 2013. until he brought the paper work. then I ask him where is the 2012 from Muncie, he was so confused, he said that the on sales floor is the one, I said that is a 2013 loaded and out of my price range.Well they never got the one in that they promiss, so I test drove a 2012 with nothing in there that I wanted, I was so upset, so Sales manager Sam came over to talk to us, so he worked out a deal with the one on sales floor, which I thought had a navigation and heated seats I trusted Mike because he did not show me the sticker price.So I went back on Monday and he said he never me told me that when I had 2 witnesses. So they can't do much for me as far as a good price on getting these items installed. I am so fed up with that place and i will let other people no all about them. More

My experience at this dealership has been nothing but a nightmare. I was told that i was approved to buy a car. I came in and then found out that i was not approved. They took my reference sheet and cal nightmare. I was told that i was approved to buy a car. I came in and then found out that i was not approved. They took my reference sheet and called all my friends and family and asked them to "co-sign" on the vehicle for me. My friend decided to cosign for me. They led me to believe that i was also going to be on the contract. Sam and finance lady told me that i was going to be on the contract and i would be recieving 100 credit points over the next year. If i made 12 payments she would come off the contract and the contract would be in my name alone. They had me and her sign a contract. I thought everything was fine. They harrassed my friend and made her come in 4 times to resign the contract. That wasnt even good enough. They took the contract to her work and made her sign it. The final contract i was not on. They took me off and i found out that i will not be recieving any credit points and the car will be in her name. They lied to me and i have lost a friend over this. I have to send 650 dollars every month to a friend who wont even speak to me. She says that she is not able to obtain financing on a vehicle that she is trying to buy. I would not recommend anyone to buy from this dealership. Not only did i pay way too much, but i was lied to and i feel cheated. More

was lied too about buying a used car gave me a trade amount signed for it i went home with the new car and then 4 days later was told too come back because they gave me too much for my trade. This place amount signed for it i went home with the new car and then 4 days later was told too come back because they gave me too much for my trade. This place sucks!!! They just want your money plain and simple they do not care about you at all!! They lie too try to cheat you in everyway possible and then go back on there contracts if they dont like them and dont make enough money on you. Please go some were else this place makes me want too puke! More

Many people fear walking through the doors of a dealership including myself. I called the dealership after being referred to them by a relative. I was able to speak right away to Mark who is the Sa dealership including myself. I called the dealership after being referred to them by a relative. I was able to speak right away to Mark who is the Sales Manager. I explained my situation and he was able to take my trade in at a fairly good price that we agreed on. Being that my schedule is very complicated, the process to buy my new truck took almost a week. The staff worked very well with me, never once pressured me to sign a thing, and was able to purchase the truck at my convenience. They didnt SHOTGUN my credit report to 20 diffrent banks, one hit and that was it. Not only did I buy the truck, but after taking delivery I found a very small flaw on it which Tom the General Manager took care of for me right away. If your looking for a dealership that is not going to make you feel like they are stomping all over you, take a look at Napleton's Chrysler, Jeep, Dodge, Ram. More

This dealer is just horrible. I would recommend nobody go here! For one, they don't know what they are selling! I asked to get a spec list of the brand new 2012 car I just bought, and they couldn't tell go here! For one, they don't know what they are selling! I asked to get a spec list of the brand new 2012 car I just bought, and they couldn't tell me anything about it. They had done some upgrades on the new car before it was sold, and they had no idea what the upgrades were... They also horribly overcharged and lied about what they were selling. So for sales, I would say, NEVER BUY HERE. Then we have service. I brought my 2nd car in to get new cables for the battery put on. I told the service people "All I want done is new cables put on, nothing else". Well I come back 3 hours later to pick up my car, and guess what, new cables weren't put on! Instead the guy told me, "I saved you some money by just stripping the wires by the battery and putting on new battery connections"... That is NOT what I asked them to DO! And they 'Saved me some money'... RIGHT, They charged me $250 for 15 minutes of work(Stripping a couple wires and screwing on new battery connectors)! Never ever go here for service! More

The sales and management staff tried to sell us an after market warranty through deception by stating that "Chysler Jeep is no longer in the warranty business." They also said that the Jeep I wanted to pur market warranty through deception by stating that "Chysler Jeep is no longer in the warranty business." They also said that the Jeep I wanted to purchase had an existing powertrain warranty. Both statements were totally false. The Jeep I purchased has a cold start problem and they refused to terminate the sale. So when I called them out on the warranty issue, they were forced to "certify" the vehicle because the existing powertrain warranty expired and the after market warranty wouldn't cover a repair within the first 60 days. Being certified the dealership should of included a free three month subscription to Sirius radio. They've refused to provide me with the Sirius service and spare key by stating I was "ungrateful." The worst car buying experience ever. More

Thank you guys so much for helping me get my new car. It was a long time since I had bought a new car. Joe, thanks for making me feel comfortable during the whole process. Gene for words of wisdom, I am def was a long time since I had bought a new car. Joe, thanks for making me feel comfortable during the whole process. Gene for words of wisdom, I am definitely loving the new wheels. Tom, thanks for looking out for me and helping with getting the best deal I could. I will recommend the super fine team from Napelton's to friends and family. Danny T More

FIRST I WOULD LIKE TO START BY SAYING THE RECEPTION I RECIEVED FROM NAPLETON CHRYSLER IN DES PLANES WAS FABULOUS!!! I HAD A WONDERFUL EXPERIENCE .PHILLIP LAFATA WAS EASY TO WORK WITH,ANSWERED ALL QUESTIO RECIEVED FROM NAPLETON CHRYSLER IN DES PLANES WAS FABULOUS!!! I HAD A WONDERFUL EXPERIENCE .PHILLIP LAFATA WAS EASY TO WORK WITH,ANSWERED ALL QUESTIONS HONESTLY,PHILLIP MADE THE CAR PURCHASING PROCESS AS SIMPLE AS POSSIBLE.I FELT THAT THE SERVICE THAT WAS PROVIDED TO ME WAS EXCELLENT AND PHILLP LAFATA HELP ME WITH THAT!! THANK YOU!!! I HIGLY RECOMMEND THIS DEALERSHIP AND GREAT PEOPLE WORKING THERE!!! More

We have purchased two cars within a 2 month period. Love the Bower guys, Brian & Gene who have worked with us. Met the new manager, Tom and he was friendly & welcomed us back. Everyone greeted us & offere the Bower guys, Brian & Gene who have worked with us. Met the new manager, Tom and he was friendly & welcomed us back. Everyone greeted us & offered to be of service. Definitely would refer other family & friends. More

Been buying new cars since 1965 and this was as pleasant of an experience as I have ever had. All questions were answered quickly and I felt very comfortable during the buying process. I will recommend thi of an experience as I have ever had. All questions were answered quickly and I felt very comfortable during the buying process. I will recommend this dealership to my friends and family. I have used the service department in the past and was happy with the results. I delt with Clarence in the service department and I hope he came back when you reopened. I will be bringing my new Dodge into Napleton for its needs. Charles Lang More