Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Very nice people. Friendly. Worked hard on a cold day. Buying a car takes too long but that's true everywhere. Probably could have haggled more Buying a car takes too long but that's true everywhere. Probably could have haggled more More

Even though I did not make a purchase today, I would highly recommend this dealership. Joe was very knowledgeable and the prices were the best ive seen. Will be back when I'm ready to purchase. highly recommend this dealership. Joe was very knowledgeable and the prices were the best ive seen. Will be back when I'm ready to purchase. More

I have had my Chrysler in for service 4 times in 2 months for the same issue with no resolution. I was forced to drive hours out of my way to another dealership only to have them tell me that Napleton put a for the same issue with no resolution. I was forced to drive hours out of my way to another dealership only to have them tell me that Napleton put a faulty battery in my car. This is completely unaccetpable. More

This was an awesome experience! Nicollette Pellerito was great with the follow-up calls to get me into the dealership. The week I was scheduled to go into the dealership, my husband was admitted to the hos great with the follow-up calls to get me into the dealership. The week I was scheduled to go into the dealership, my husband was admitted to the hospital and remained for a week. Nicollette did not pressure me but I told her when I would try to get in and she gave me a call that week. At the spur of the moment I went in and was glad I did. Nicollette introduced me to Irving Medina and the experience was great. I did not feel pressured or rushed and the dealership was very relaxed. As we wrapped up the deal, I begin to observe the customers. All customers were treated like their business was important, whether they were purchasing or bringing their car in for repairs/maintenance. I had visited several other dealerships and the experience was nowhere near close to my experience at Napleton's. My husband had never purchased a brand new vehicle and this was a Christmas/Birthday gift for him. Irving even managed to find me a Dodge keychain. The look on my husband's face when we called and asked him to let the garage door up was priceless! We love that 2014 Dodge Challenger R/T and Napleton's has gained a customer for life! More

We visited this dealer twice and on the second visit, purchased a new 2014 Jeep Grand Cherokee. Our salesman Joe was helpful and the manager, Sam, was not pushy. Since our purchase at the end of August purchased a new 2014 Jeep Grand Cherokee. Our salesman Joe was helpful and the manager, Sam, was not pushy. Since our purchase at the end of August, we have used the repair department for some minor updates and they have been favorable also, Would recommend this dealer. More

Model selection was informative with sales staff. Negotiation of trade-in and purchase price was friendly and open with very fair price on both. The showroom is very comfortable and models are laid Negotiation of trade-in and purchase price was friendly and open with very fair price on both. The showroom is very comfortable and models are laid out with plenty of roaming space. Other Dealerships in the area are so crammed in the showroom that can add stress to the process. It was the deal offered that made us buy, but the staff are the reason we will keep going back to that location. More

These men (above) worked together and applied outstanding energy and persistance to fulfill all my needs and requests when purchasing my new Chrysler Town and Country. energy and persistance to fulfill all my needs and requests when purchasing my new Chrysler Town and Country. More

When I tried to get in touch with someone, it took 3 or 4 days. In addition, I wasn't given a code so that I could reprogram the keypad on the door. I was told to go to another Ford dealer to get the keypad days. In addition, I wasn't given a code so that I could reprogram the keypad on the door. I was told to go to another Ford dealer to get the keypad reprogramed. It cost me an additional $17. The price that I was quoted and the price on the internet, were not the price that I was charged. Apparently there is a charge that is made on all used vehicles but no one told me of this and it is not something that can be put on the sales slip. This was an additional $892 that I was charged that no one told me about. I was very unhappy with the way I was treated when no one would respond to answer a simple question. I bought the car "as is" with no warranty, but there was a problem with the gas fill sensor the first time I filled the vehicle with gas and I had to take it to a Ford dealer to get it fixed, which cost me an additional $80. I realize it was "as is" but I felt that it was something that wasn't disclosed when I bought the car. Overall, this was not a good experience for me and I won't be going back, nor will I give a good recommendation. More

We were looking for a new car for our children, found a perfect Jeep Compass for our needs. We had a great car buying experience and are happy with our new car. Everybody went over and beyond to get us wha perfect Jeep Compass for our needs. We had a great car buying experience and are happy with our new car. Everybody went over and beyond to get us what we wanted. Great job to all. More

I recently purchased a 2005 Town & Country from Napleton's. I worked mostly with the used car manager, Kevin, and was pleased with how well he treated me...even though I wasn't purchasing a brand Napleton's. I worked mostly with the used car manager, Kevin, and was pleased with how well he treated me...even though I wasn't purchasing a brand new vehicle. The entire experience was positive from when I walked in the door and was greeted by the receptionist..all the way until I drove off the lot in my new (to me) car! -Pat More