Napleton's Arlington Heights Chrysler Dodge Jeep Ram

They coulod not fix it so they gave me another one for free! So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep a So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep and when they decided that the Jeep should go back to Detroit, they just gave me another car. That is after my Jeep had 34,899 miles. Service could not be any better. Andy Purvin in service and Pete the service manager went way over their heads for me and when they could not fix my problem, they got the store GM Jody involved. Within 2 days I am driving a brand new car without any costs to me. More

I eould buy at nspletons anytime I went in knowing I owed too much on my trade in. I was told by 3 other dealerships that I couldn't get out of my car at least another year! I was gre I went in knowing I owed too much on my trade in. I was told by 3 other dealerships that I couldn't get out of my car at least another year! I was greated with a smile by David Erickson and was assured he could help me get out of my old car. He was so right, I drove out in a new jeep patriot with a low payment. The whole napieton team was excellent. I would tell anyone to go buy from them. More

Lies as far as the eye can see I don't even know where to begin. I've purchased many new vehicles in my lifetime but Napletons takes the cake as the absolute worst experience I've e I don't even know where to begin. I've purchased many new vehicles in my lifetime but Napletons takes the cake as the absolute worst experience I've ever had. Don't ever count on the manager you deal with, to be there a few weeks later. They go through so many managers there it'll make your head spin. I've had so many issues with my vehicle and can never get anyone to answer the phone. They say "we don't have a paging system" which is basically why when you call and ask for someone, you just get transferred to a centralized phone where anybody can answer. Here's my biggest beef: all dealerships have a referral system where if you send someone to them and they purchase a car, you get $200 as a small gesture to say "thank you"...well I've been promised my check for over 6 months, even in writing but none of that matters because Everytime I call, I get someone else and they always have some sort of excuse. ITS $200 people!! You can afford it! Anyway, needless to say, I'm still waiting and I have emails from months ago stating that the money is on it's way and blah blah blah. They never do what they say they will. Awful company!! I will make it my mission to bash them every chance I get, because nobody should be lied to that many times, or even ONCE...nobody! I gave them many chances to fix this before I took it to social media, but nothing was ever done...including multiple emails sent to the GM of the dealership, Alex...who STILL has not responded to me a single time, rather he just pushes it onto his assistant who also does nothing but lie for the dealership. Don't believe me on any of this?? I'd be happy to share my emails and texts with anyone who'd like to see! This is a terrible car dealership full of snakes. More

Search: NBC News Napleton B4 YOU BUY!! Before u buy check out the investigation on this dealership..just pray THEY DO MESSING UP THE SPELLING OF YOUR NAME!!! Kristina Valentine BEFORE U Before u buy check out the investigation on this dealership..just pray THEY DO MESSING UP THE SPELLING OF YOUR NAME!!! Kristina Valentine BEFORE U BUY WATCH THE INTERVIEW AIRED BY NBC NEWS search: NBC NEWS NAPLETON Bought a jeep sept 20th 2014..since no one wants to fix my issue i feel everyone should check out NBC news investigation..since my story aired NO ONE HAS YET TO CONTACT ME..the sales guy nick was great..all i can say is pray NO ONE ENTERS YOUR NAME INCORRECTLY FOR FINANCING!! To this day i still have the HARD inquires on my credit report..and won't remove til OCT 2016.. i hope this never happens to anyone else..i would NOT wish this on my worse enemy..i own 5 cars 3 motorcycles and a house and have never had this kind of issue..i did all the footwork for the dealership but i guess once you drive off they wont fix an error THEY MADE!! Feel free to watch the interview.. NBC NEWS NAPLETON.. Kristina Valentine.. More

Credit Card Charged Falsely First, I was drawn into the dealership by an online ad for a new (4 miles) Cherokee. When we drove to see it, it was not new (2000 miles). Even worse, First, I was drawn into the dealership by an online ad for a new (4 miles) Cherokee. When we drove to see it, it was not new (2000 miles). Even worse, it had been smoked in. We were shown another Cherokee and put a deposit on it. I was charged twice for $3500 on October 14 for a deposit on a car. The transactiopn was cancelled the next morning, and I was credited back one of the charges on October 15. I have contacted them 3 times and was told that it would be looked into and I would be contacted. It is now more than a month later with no response. I am getting frustrated that no action has happened. Monday I am going to report to the Better Business Bureau. More

best dealer I've been to. My husband and I came here looking to refinance the lemon car Rore-max sold us. After beign at two different dealers this was the best one we stopped My husband and I came here looking to refinance the lemon car Rore-max sold us. After beign at two different dealers this was the best one we stopped at. We were welcomed by Michael Davis he was very friendly and attentive and helped us with what we needed and it got even better. We decided to change our lemon car and got a very good deal on the car we wanted. More

No Customer Service After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was abl After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was able to talk to someone in service. I then had a reason to call back after the weekend and, of course, was unable to get through to anyone in service. It states that the phone calls are being recorded but I wonder if anyone is listening to the recordings. The girl who answers the phone is so loud that you literally have to pull the phone away from your ear and she talks so fast that you can barely understand what she is staying. She says she will connect you to service but all you ever get is a recording and I have yet to receive a call back from this organization ever. Also, on your website it has a place to see your "Staff" but it is blank. It concerns me that you no longer have any staff. I have left a message for Alex, the manager who I had to deal with when I purchased my car because of the horrible experience. Let's see if I get a return call. More

Eric Marcum I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every ti I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every time they serviced it at the time I requested it be finished.Very pleased with this dealership.Eric , Thank You for all your help. More

Great deal, great people I was set to buy a new 2014 Dodge Grand Caravan AVP at the end of the model year; the only question was where, so I shopped around via email to get of I was set to buy a new 2014 Dodge Grand Caravan AVP at the end of the model year; the only question was where, so I shopped around via email to get offers. The determining factor for me is the price, not the salesperson; I can ignore the all-too-typical spiels and trickery and pressure. After emailing back and forth, I wound up with three good offers; the only salesperson who didn't get back to me with a final offer was from Napleton's in Arlington Heights. On my way to the dealer with the lowest offer, I stopped at Napleton's on the off chance they might beat it anyway. Turned out that the salesperson I was emailing with was off that day, which is why I hadn't received a response. I told the story to Sam, who brought in Nick; they're two of the nicest, most straightforward and customer-oriented people I've ever met. They understood that I knew exactly the vehicle I wanted, and there was no attempt to sell me up. Nick came back with a price that beat the other offers, found a van on the lot that was exactly what I wanted, explained what was happening behind the scenes during the unavoidable wait for the paperwork -- all in a pleasant and efficient manner that showed he valued my time and my business -- and Sam came by a couple of times to see whether everything was okay. (Okay, so the financial guy wanted me to buy an extended warranty -- but hey, that's his job.) So I not only got a great deal (one of the other dealers said I got a fantastic deal), I got a couple of great salesmen as an unexpected bonus. I know this sounds like it was written by shill from Napleton's, but it is what it is. More

Eric Marcum Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm. Walked 7 miles home because I didn't know they had shuttle buses because the never offered me one. When I want back to pick up my car at 3pm come to find out my car has not been touched. I did not receive a courtesy call to let me know my car wasn't ready. When I complained to Eric Marcum he had a careless attitude. He was actually trying to blame other workers for his mistakes. Eric Marcum is unprofessional . Told him I was going to make a complaint to corporate office he said who cares. Would never recommend this place to anyone. More