Napleton's Arlington Heights Chrysler Dodge Jeep Ram

No Customer Service After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was abl After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was able to talk to someone in service. I then had a reason to call back after the weekend and, of course, was unable to get through to anyone in service. It states that the phone calls are being recorded but I wonder if anyone is listening to the recordings. The girl who answers the phone is so loud that you literally have to pull the phone away from your ear and she talks so fast that you can barely understand what she is staying. She says she will connect you to service but all you ever get is a recording and I have yet to receive a call back from this organization ever. Also, on your website it has a place to see your "Staff" but it is blank. It concerns me that you no longer have any staff. I have left a message for Alex, the manager who I had to deal with when I purchased my car because of the horrible experience. Let's see if I get a return call. More

Eric Marcum I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every ti I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every time they serviced it at the time I requested it be finished.Very pleased with this dealership.Eric , Thank You for all your help. More

Great deal, great people I was set to buy a new 2014 Dodge Grand Caravan AVP at the end of the model year; the only question was where, so I shopped around via email to get of I was set to buy a new 2014 Dodge Grand Caravan AVP at the end of the model year; the only question was where, so I shopped around via email to get offers. The determining factor for me is the price, not the salesperson; I can ignore the all-too-typical spiels and trickery and pressure. After emailing back and forth, I wound up with three good offers; the only salesperson who didn't get back to me with a final offer was from Napleton's in Arlington Heights. On my way to the dealer with the lowest offer, I stopped at Napleton's on the off chance they might beat it anyway. Turned out that the salesperson I was emailing with was off that day, which is why I hadn't received a response. I told the story to Sam, who brought in Nick; they're two of the nicest, most straightforward and customer-oriented people I've ever met. They understood that I knew exactly the vehicle I wanted, and there was no attempt to sell me up. Nick came back with a price that beat the other offers, found a van on the lot that was exactly what I wanted, explained what was happening behind the scenes during the unavoidable wait for the paperwork -- all in a pleasant and efficient manner that showed he valued my time and my business -- and Sam came by a couple of times to see whether everything was okay. (Okay, so the financial guy wanted me to buy an extended warranty -- but hey, that's his job.) So I not only got a great deal (one of the other dealers said I got a fantastic deal), I got a couple of great salesmen as an unexpected bonus. I know this sounds like it was written by shill from Napleton's, but it is what it is. More

Eric Marcum Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm. Walked 7 miles home because I didn't know they had shuttle buses because the never offered me one. When I want back to pick up my car at 3pm come to find out my car has not been touched. I did not receive a courtesy call to let me know my car wasn't ready. When I complained to Eric Marcum he had a careless attitude. He was actually trying to blame other workers for his mistakes. Eric Marcum is unprofessional . Told him I was going to make a complaint to corporate office he said who cares. Would never recommend this place to anyone. More

"First Time Dodge Owner" I live in the city and was interested in Dodge Journey and did some investigation on line and found Napleton CDJ to have a large selection to choose f I live in the city and was interested in Dodge Journey and did some investigation on line and found Napleton CDJ to have a large selection to choose from.I drove the 45 or so minutes from my house to have a look. The dealership is HUGH with a showroom that has all brands nicely on display.I found a Journey on the floor with a package that I was looking for . Erik Nunez came over over to ask if I had any questions. He was very patient and courteous no pressure and we proceeed to walk the lot for a car I was looking for. I did buy a new Journey that day and would highly recomend them- go see Erik. I had to have some service done and Eric Marcum in service took care of the problem. It is along drive from my house but well worth it. RIK More

aweome Joe Masi is the best one!He will def help you get the best deal on the car that best fits you. Ask for Joe and you will not be disappointed! Joe Masi is the best one!He will def help you get the best deal on the car that best fits you. Ask for Joe and you will not be disappointed! More

Friendly Service We just bought a new van from Napleton's today. I have to say that they worked hard to work a miracle. Our sales representative Joe Masi and Mike S We just bought a new van from Napleton's today. I have to say that they worked hard to work a miracle. Our sales representative Joe Masi and Mike Siddiqui did an outstanding job of helping us through a tough situation. Our credit was not the best due to our son's most recent illness and a boat load of medical bills and these guys went above and beyond to make things work out for us. I would never have imagined walking out with a new car as I was sure we would be stuck with only a used car, but somehow they made it work and we now have peace of mind that we will be able to get our son to Mayo Clinic for his on going care. Not only were they polite, and caring, but their facility is beautiful and very well maintained. The garage was spotless! The icing on the cake came when Joe explained we have access to free car washes for as long as we own the car. I would definitely buy from them again! I saw some people talk about the wait, and all I have to say is have you ever bought a car before? Buying a car is never a quick experience, and I did not find this experience to be longer than I expected. It all takes time and patience. I am looking forward to my car washes and maintenance visits. Way to go Napleton!!! More

Worst service ever Napleton Dodge have the worst customers service. Andy service advisor should not work there. I will never fix my car until Andy works at this dealersh Napleton Dodge have the worst customers service. Andy service advisor should not work there. I will never fix my car until Andy works at this dealership. More

Terrible customer service. I made an appointment in advance. Brought my car for service 08/19/14. One of my seats did not fold. They respond to your call on 1st or 2nd ring and I made an appointment in advance. Brought my car for service 08/19/14. One of my seats did not fold. They respond to your call on 1st or 2nd ring and that’s where great customer service ends. These people had my car for 5 1/2 hours. I called first time 2 hours after I left my car, left message – no response. Second call 3 hours after I left my car, left message again – no response. 3rd time I called service department manager, left message – no response. I had to work next day and I have no car and do not know what is going on. I rode a bike to get my car back and 2 min before arrival they called me and told me they have to order a new part. They had my car for 5 ½ hours. They just want to take your car regardless how busy they are and they do not care you most likely need your car. They do not respond back to you, etc. I was without car half of the day. They could schedule my appointment later that week or next week, take a look at it then do part ordering and fix it later. Did not leave my car with them will take to another dealer. This is my first and last experience with this dealership. More