Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Horrible experience big waste of time Worst dealer ship there is when we bought a 2010 Chrysler town and country and when we bought it the sensors were out so they said they would fix them Worst dealer ship there is when we bought a 2010 Chrysler town and country and when we bought it the sensors were out so they said they would fix them they worked for 6months then broke again and they said it's not there fault and the. We asked if the van was in an accident and they told us no 3 time and we found out from the person fixing the hail damage that the van was rearended which pissed us off we have got treated like crap there and the service center sucks if I had the choice I wouldn't of bought the van there bc if I would of know I was gonna get treated this crappy and that they did such a crappy job fixing it I wouldn't of bought it I warn you not to go there they are a bunch of liers and are a horrible dealer ship in general! And they never call you back when they say they are gonna More

Great Buying Experience I bought a 2015 Jeep Patriot this past weekend from Napleton Jeep in Arlington Heights, Illinois. The experience was top-notch across the board. My f I bought a 2015 Jeep Patriot this past weekend from Napleton Jeep in Arlington Heights, Illinois. The experience was top-notch across the board. My first contact was with Ron Collins, the Internet Sales Manager, He had emailed me and struck a chord with his note. I felt he understood that I was a knowledgeable buyer and he treated with me with the dignity and respect that I had not found at other dealerships. He took the time to understand exactly what I was in the market for. He then paired me up with a great salesman, Dave Erickson so that I could test out the Patriot on the road. Dave is very personable and knowledgeable about the Jeep line. I never felt pressured along the way and then we came to a great deal on the price that I was happy with. I have bought a number of cars over the years and my experience at Napleton ranks as one of the best. Angelo in Finance is also a great guy to deal with when it is time to sign all the documents. He explained everything in great detail and didn't pressure me to buy extra items that I wasn't interested in. I highly recommend this dealership. More

Purchase of my new car My overall experience with Napleton Arlington Heights Chrysler Dodge Jeep Ram was a very good one, Everyone was very courteous and helpful. Which made My overall experience with Napleton Arlington Heights Chrysler Dodge Jeep Ram was a very good one, Everyone was very courteous and helpful. Which made the purchase of my car go very smooth. My salesman Luis Correa was exceptionally helpful and informative. I would definitely buy another car there and recommended this dealership to friends. Sincerely, Beverly Davis More

No pressure shopping atmosphere I was approached by Doug Adams his greeting was very professional. When we were working together he told me he was new to the Chrysler brand I could h I was approached by Doug Adams his greeting was very professional. When we were working together he told me he was new to the Chrysler brand I could hardly tell he was very knowledgeable and informative. Working with Doug was a great pleasure made my buying experience very comforting . I would definitely recommend to to all my family and friends More

They coulod not fix it so they gave me another one for free! So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep a So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep and when they decided that the Jeep should go back to Detroit, they just gave me another car. That is after my Jeep had 34,899 miles. Service could not be any better. Andy Purvin in service and Pete the service manager went way over their heads for me and when they could not fix my problem, they got the store GM Jody involved. Within 2 days I am driving a brand new car without any costs to me. More

I eould buy at nspletons anytime I went in knowing I owed too much on my trade in. I was told by 3 other dealerships that I couldn't get out of my car at least another year! I was gre I went in knowing I owed too much on my trade in. I was told by 3 other dealerships that I couldn't get out of my car at least another year! I was greated with a smile by David Erickson and was assured he could help me get out of my old car. He was so right, I drove out in a new jeep patriot with a low payment. The whole napieton team was excellent. I would tell anyone to go buy from them. More

Lies as far as the eye can see I don't even know where to begin. I've purchased many new vehicles in my lifetime but Napletons takes the cake as the absolute worst experience I've e I don't even know where to begin. I've purchased many new vehicles in my lifetime but Napletons takes the cake as the absolute worst experience I've ever had. Don't ever count on the manager you deal with, to be there a few weeks later. They go through so many managers there it'll make your head spin. I've had so many issues with my vehicle and can never get anyone to answer the phone. They say "we don't have a paging system" which is basically why when you call and ask for someone, you just get transferred to a centralized phone where anybody can answer. Here's my biggest beef: all dealerships have a referral system where if you send someone to them and they purchase a car, you get $200 as a small gesture to say "thank you"...well I've been promised my check for over 6 months, even in writing but none of that matters because Everytime I call, I get someone else and they always have some sort of excuse. ITS $200 people!! You can afford it! Anyway, needless to say, I'm still waiting and I have emails from months ago stating that the money is on it's way and blah blah blah. They never do what they say they will. Awful company!! I will make it my mission to bash them every chance I get, because nobody should be lied to that many times, or even ONCE...nobody! I gave them many chances to fix this before I took it to social media, but nothing was ever done...including multiple emails sent to the GM of the dealership, Alex...who STILL has not responded to me a single time, rather he just pushes it onto his assistant who also does nothing but lie for the dealership. Don't believe me on any of this?? I'd be happy to share my emails and texts with anyone who'd like to see! This is a terrible car dealership full of snakes. More

Search: NBC News Napleton B4 YOU BUY!! Before u buy check out the investigation on this dealership..just pray THEY DO MESSING UP THE SPELLING OF YOUR NAME!!! Kristina Valentine BEFORE U Before u buy check out the investigation on this dealership..just pray THEY DO MESSING UP THE SPELLING OF YOUR NAME!!! Kristina Valentine BEFORE U BUY WATCH THE INTERVIEW AIRED BY NBC NEWS search: NBC NEWS NAPLETON Bought a jeep sept 20th 2014..since no one wants to fix my issue i feel everyone should check out NBC news investigation..since my story aired NO ONE HAS YET TO CONTACT ME..the sales guy nick was great..all i can say is pray NO ONE ENTERS YOUR NAME INCORRECTLY FOR FINANCING!! To this day i still have the HARD inquires on my credit report..and won't remove til OCT 2016.. i hope this never happens to anyone else..i would NOT wish this on my worse enemy..i own 5 cars 3 motorcycles and a house and have never had this kind of issue..i did all the footwork for the dealership but i guess once you drive off they wont fix an error THEY MADE!! Feel free to watch the interview.. NBC NEWS NAPLETON.. Kristina Valentine.. More

Credit Card Charged Falsely First, I was drawn into the dealership by an online ad for a new (4 miles) Cherokee. When we drove to see it, it was not new (2000 miles). Even worse, First, I was drawn into the dealership by an online ad for a new (4 miles) Cherokee. When we drove to see it, it was not new (2000 miles). Even worse, it had been smoked in. We were shown another Cherokee and put a deposit on it. I was charged twice for $3500 on October 14 for a deposit on a car. The transactiopn was cancelled the next morning, and I was credited back one of the charges on October 15. I have contacted them 3 times and was told that it would be looked into and I would be contacted. It is now more than a month later with no response. I am getting frustrated that no action has happened. Monday I am going to report to the Better Business Bureau. More

best dealer I've been to. My husband and I came here looking to refinance the lemon car Rore-max sold us. After beign at two different dealers this was the best one we stopped My husband and I came here looking to refinance the lemon car Rore-max sold us. After beign at two different dealers this was the best one we stopped at. We were welcomed by Michael Davis he was very friendly and attentive and helped us with what we needed and it got even better. We decided to change our lemon car and got a very good deal on the car we wanted. More