Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great Experience! Robert was great. He took the time to go over the vehicle in detail, as we knew very little about the Jeep lineup. He made dealing with the price of t Robert was great. He took the time to go over the vehicle in detail, as we knew very little about the Jeep lineup. He made dealing with the price of the car, and dealing with our trade a great experience. Since the Jeep Wrangler was for our daughter, he took plenty of time to go over the vehicle during delivery. We'll definitely be back when it's time to buy a Jeep for our son. More

Purchased a H3 Hummer Purchased a used H3 hummer thru napleton's dealer 3 months ago plus bought a extended warranty haven't even drove the truck over 3k and it's been noth Purchased a used H3 hummer thru napleton's dealer 3 months ago plus bought a extended warranty haven't even drove the truck over 3k and it's been nothing but issues after issue not to mention napleton care less about it and the warranty bought isn't covering the cost which was told when I bought the warranty it was bumper to bumper it wasn't they tried getting me into a different vehicle to help me out according to them but I had to pay for all the repairs out of my pocket plus lose all the money but into the truck plus value lost then-trade the hummer pretty much digging me deeper into a hole . That's not the way to do business there excuse it's a used vehicle and they don't have a magic ball to know about it . More

Very happy Tom was our salesman when my husband and I stopped in to check out the new Jeep Cherokee. He was awesome! Very knowledgeable and friendly. He was a Tom was our salesman when my husband and I stopped in to check out the new Jeep Cherokee. He was awesome! Very knowledgeable and friendly. He was a good salesman, he knew a lot about the car but did not make us feel pressured. He followed up with us when he said he would. The manager Jody was also nice, he checked in with us the second time we went to the dealership to make sure we were happy. Great experience, would recommend Napleton's to family or friends. More

Quick and to the point. Easy buying experience I was greeted in a very professional manner by Robert. He was very personable and just wonderful to work with. He was very patient with me, as I'm ver I was greeted in a very professional manner by Robert. He was very personable and just wonderful to work with. He was very patient with me, as I'm very indecisive. I had a specific vehicle in mind and payment I wanted to be at that was comfortable with and he got me to that payment with no hassle and into the car of my dreams. I would definitely recommend him. And this dealership to all my friends and family More

Wonderful I just recently purchased a vehicle from Napletons Arlington heights, the gm Jody was great to work with as well as Sterj, I recommend them 100%! I just recently purchased a vehicle from Napletons Arlington heights, the gm Jody was great to work with as well as Sterj, I recommend them 100%! More

***STAY AWAY OR YOU WILL BE SORRY*** I would love to give this dealership negative stars! In 20 + years of buying cars this is without a doubt the worst experience I have ever had, by fa I would love to give this dealership negative stars! In 20 + years of buying cars this is without a doubt the worst experience I have ever had, by far. The sales staff is completely dishonest, and the General Manager Jody Adams is certainly the shallowest of shallow. Every time I spoke with him, the invoice price of the vehicle changed, and the rebates I was qualified for changed. This guy is not capable of telling the truth. I am the type of person who will pay for customer service, and this was such a bad experience I would not buy a car from this dealer for $10k under invoice. They started with a 4 square, which is never good for a consumer, by their math which was a good deal (for them) they were charging me almost $20k over sticker price and that was if financing was a ridiculous 10% If you are a buyer, never do a 4 square, period, as a matter of fact never buy from this dealer. If they have the car you want, go to another dealer and ask them to do a dealer trade, you can get the same vehicle and save yourself thousands of dollars and not give yourself an ulcer. To prove to myself that Jody Adams was as dishonest as I thought, I asked him to throw in a $60 part and $80 floor mats for the truck I wanted. He had a sales person call me back and say that the dealer cost of the items I wanted would cost $400 and he could not afford that. Little did he know that I already spoke to his parts department and received a quote over the phone for the prices I mentioned. More

Great Customer Service Ever single person at Napleton's was awesome. Very kind and understanding. We told them what we could afford and they did their very best to get as cl Ever single person at Napleton's was awesome. Very kind and understanding. We told them what we could afford and they did their very best to get as close as they could considering that our credit was not the greatest. They worked magic and in that process, they were very kind. I'm so happy that my husband talked me in to trading in my 2007 Escape. We are now the proud owners of a Crysler 200!!!! Our sales associate was Luigi Albassatneh and he was wonderful!!! The sales manager that crunched the #'s and got us an awesome rate and payment was Glen Connor!!! More

This place is terrible! Went in for a simple oil change and tire rotation. Pulled into their serviced area and stood next to my car for at least 5-10 minutes before I was hel Went in for a simple oil change and tire rotation. Pulled into their serviced area and stood next to my car for at least 5-10 minutes before I was helped or even greeted. Was told it would be 45 minutes to 1 hour. After an hour passed I went to check on the progress since no one had given me an update. I see my car in the service area and thought that it was done so I checked with the guy who took my info/keys. He seemed really disorganized and confused and low and behold my vehicle hadn't even gone back into the shop yet! He told me they were running behind (mind you no updates or apologies given over the first hour of waiting) and it would be done in 15 minutes. I sat and waited another 20-25 minutes and finally was told my vehicle was finished and then paid. Went to get my keys and vehicle and the porter at the valet stand said my vehicle was not done yet as he didn't have the keys yet...so more waiting. Finally after waiting a hour and 45 minutes I was out of there. I guess there estimate of a 45 minute to one hour oil change was a little off. And to top it off they never did the tire rotation that I paid for and requested. I was so irritated and stressed and that I just left and will pay to have it done somewhere else. I never received any apology about the length of time or lack of updates. This may be a blessing in disguise as my wife and I are in the market for a new jeep and I can cross of Napleton as a possible dealer since there services is so poor! More

Amazing customer service Place is great, very helpful and provides you with all the information you need. Told them what I needed and without wasting any time providing me eve Place is great, very helpful and provides you with all the information you need. Told them what I needed and without wasting any time providing me everything I wanted. Louie was great and very informative. Answered all my questions. I will be recommending Napleton's dealership to friends and family. More

Unprofessional, dishonest dealership! Stay away! Negative Stars!This has to be the worst dealership I've ever visited. It started out like this. I saw an advertisement for a barely used 2015 Chrysler Negative Stars!This has to be the worst dealership I've ever visited. It started out like this. I saw an advertisement for a barely used 2015 Chrysler 200 on 06/18/2015. I chatted with a customer representative on the dealer's website and within minutes, I received a call from a person named Luke. he seemed very friendly and I asked him all the questions regarding the car I had on my mind. He gave me his cell phone number and asked me to give him a call if I decide to stop by. Since I live about 35 miles away, I wanted to make sure that the car completely fit my needs before making a visit so I called him up again and asked him if there were any specific dealership fees that they charge and he assured that the only charges remaining were title , tax and license. So I go to the dealership, meet a sales representative named Edward. He was honest for sure but was terribly rude and misinformed. He was reluctant to give me any sort of information about the car. At one point, I asked him if the car had heated seats and he responds : "For this price do you expect heated seats?" in a crude manner. It was a 2015 limited Chrysler 200 and he told me it was a base 2014 Chrysler. So much of wrong information. I asked him for a brochure. He didn't have any. Later, another person, his manager named Robert meets us and gives us the OTD quote when we asked him for the specs sheet. To our surprise, they included some random "LOT fee" of $1300. When I asked him about it, he went back in to get his manager and we waited there for about half an hour. Later the manager arrives (Didn't catch his name) and tells us that the best he can do is reduce it to 710. Later, Robert tells us that we could get more discount if we have a friend of family member working at Chrysler so we left the dealership. The next morning, I call up Robert, give him the Chrysler Control number, he said he would get back to me in an hour, no call back. Later that evening I get a call from his manager who tells me in a rude and sarcastic manner that the Chrysler control number is applicable only for new vehicles and he won't reduce a single penny from the price he gave me. A few hours after that, I receive a call from Luke again and he acts all clueless about any such thing as "LOT fee" and he assured me that he would get this cleared up and give me a call the next morning. Did I receive a call? No. So I call him back and now he acts as if we never spoke about all this and there's some mid month sale going on and today is the last day. When I asked him about the status on the LOT fee, he abruptly redirected the call to someone else and that person did nothing but persuade me into coming to the dealership. I told him straight forward that I would only come if I have a clear quote but he wouldn't give me one. Later, he told me only some manager named Manny would be able to give me a quote and that I would receive a call from him. No call received. I'm thankful that I never did business with such a shady dealer. More