Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I would give negative stars if possible I leased Charger R/T and realized later they added 6k to the MSRP and a .002 money factor. To make that clear - they told me a price of 35,050 for the I leased Charger R/T and realized later they added 6k to the MSRP and a .002 money factor. To make that clear - they told me a price of 35,050 for the car, and then wrote 41,000 into the lease contract to achieve a monthly payment supposedly for the 35,050 car. I complained to the GM and he told me that he could have me resign for only 4k over the msrp. As this was my only option, I took it. Be very careful their prices are extremely high, and I in my opinion they use deception, high ball, and bait and switch techniques to trick their customers during their sales. This is the worst buying experience I have ever had, and I curse the day I set foot in this dealership. This dealer will high ball you hard core on their first #. Most dealers will high ball, this one high xxxxx to an extreme. (They wanted 680/mo to lease a 41k car. You could actually just but it outright with no money down for less than that, and this is a lease?!?!?) They also will try to put you through a 3rd party finance company instead of Chrysler Finance in order to deny you the APR that you deserve based on your credit score. I have a top tier credit score but they used a .002 money factor. Chrysler is offering .001 (HALF!) for my credit score. If you see "US Bank" on any paper work from them run screaming from this place. More

Great experience-very happy! I leased a 2015 Jeep Cherokee in July. I had exceptional service from Ed Shifman, Jody Adams, and Douglass Adams. Everyone was friendly and were very I leased a 2015 Jeep Cherokee in July. I had exceptional service from Ed Shifman, Jody Adams, and Douglass Adams. Everyone was friendly and were very helpful to meet my needs. I will definitely go back to Napelton in the future to buy or lease a car. Jill Ake-Wheeling, IL More

best sales guys in Chicago-Arlington Heights Napleton's sales guys are so so friendly. They know their job very well. They are so professional. They give what you want immediately. You can buy ca Napleton's sales guys are so so friendly. They know their job very well. They are so professional. They give what you want immediately. You can buy car here with competitive price and most beatiful one. They're rule is customer is always right. They have no limit to satify the customer. They find my requested dream car from another city even other car dealer says there is no such specific car that I want in the state of Illinoi. I have a car and most important part of it I have new friends of mine from Napleton's. Thank you especially to Edward and Cristian. More

Painless auto shopping Robbie Adams was terrific and made the car buying experience as painless as possible. Would recommend Napleton and Robbie Adams to anyone shopping fo Robbie Adams was terrific and made the car buying experience as painless as possible. Would recommend Napleton and Robbie Adams to anyone shopping for a new car. We love our new Dodge Durango. His help with all of the electronics in the car was greatly appreciated. More

Friendly and quick I went to look at a specific car and was surprised with how smooth the whole process went. I have not had the best of luck with buying at dealerships, I went to look at a specific car and was surprised with how smooth the whole process went. I have not had the best of luck with buying at dealerships, but Robert helped make the process a lot easier. It went quick and easy, at the same time explaining in depth everything I needed to know. Definitely recommend heading to Napleton's for your next vehicle. More

Great experience Worked with Dave Erickson great salesman worked and fought for me to make the deal work... Overall excellent experience would recommend this dealer to Worked with Dave Erickson great salesman worked and fought for me to make the deal work... Overall excellent experience would recommend this dealer to anyone looking to purchase car or truck.... More

Purchase was quick and easy After shopping for over 3 weeks we finally walked in to Napleton's and we were surprised. I didn't know that dealers still treated people the right wa After shopping for over 3 weeks we finally walked in to Napleton's and we were surprised. I didn't know that dealers still treated people the right way. Robbie Adams was fantastic and Adam Grubbs the manager was awesome. We negotiated to our price easily. Would recommend to anyone looking to purchase a new Jeep. More

Terrible service experience Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings. First told that one of the bearings was not in stock so van would not be done later the same day. Next told that one of the new bearings was damaged so it would not be finished on Saturday. After several broken promises regarding when vehicle would be finished, it was finally done after 5 working days! And this was for replacement of one of the most common wear items for one of the most popular minivan sold in the country. Parts department was incompetent for not having the parts in stock. The service department was incompetent for not being able to schedule the work or get it done in a reasonable timeframe and customer service department was incompetent for repeatedly lying about when the vehicle would be done. The fact that they provided a rental/loaner for 2 days does not compensate for the terrible service provided a this establishment. More

Excellent Experience A girl walking into a dealership alone to look at cars can be rather intimidating. However, I was greeted by friendly staff and provided the opportun A girl walking into a dealership alone to look at cars can be rather intimidating. However, I was greeted by friendly staff and provided the opportunity to work with salesman, Matthew for my car buying needs. I was interested in the Jeep Renegade and we went for a test drive right away. I had done a lot of research on this car and knew the one I wanted was at this location, but I was nervous about numbers ($ amount financing, monthly payments, interest, etc.) Matthew listened to my concerns and my need to be in a certain ball park with the numbers. Matthew assured me I would leave happy and I did. After working with Matthew, Jody and Angelo, I bought my new Jeep Renegade! I feel everyone worked with me to make me feel comfortable with my purchase. Their patience was never ending as I communicated over text with my father to keep him updated on my purchase. I left after 10pm. I know there were still customers waiting after me. The dealership technically closes at 9pm. To me this was a true sign of how the staff and salesmen at Napleton go above and beyond to make sure every customer leaves satisfied. The facilities were clean and many other staff members smiled and asked if I needed anything while I was there. I know I can call Matthew at any time with any questions about my new car. If you are interested in purchasing a car, I highly recommend you visit Napleton and look for Matthew. He'll be the one in the bow tie. More

AWESOME We went to Napleton with my son looking to buy a Dodge charger, Chris Hoelbl helped us pick a car and seal the deal. Napleton and Chris were aw We went to Napleton with my son looking to buy a Dodge charger, Chris Hoelbl helped us pick a car and seal the deal. Napleton and Chris were awesome More