Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great experience Worked with Dave Erickson great salesman worked and fought for me to make the deal work... Overall excellent experience would recommend this dealer to Worked with Dave Erickson great salesman worked and fought for me to make the deal work... Overall excellent experience would recommend this dealer to anyone looking to purchase car or truck.... More

Purchase was quick and easy After shopping for over 3 weeks we finally walked in to Napleton's and we were surprised. I didn't know that dealers still treated people the right wa After shopping for over 3 weeks we finally walked in to Napleton's and we were surprised. I didn't know that dealers still treated people the right way. Robbie Adams was fantastic and Adam Grubbs the manager was awesome. We negotiated to our price easily. Would recommend to anyone looking to purchase a new Jeep. More

Terrible service experience Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings. First told that one of the bearings was not in stock so van would not be done later the same day. Next told that one of the new bearings was damaged so it would not be finished on Saturday. After several broken promises regarding when vehicle would be finished, it was finally done after 5 working days! And this was for replacement of one of the most common wear items for one of the most popular minivan sold in the country. Parts department was incompetent for not having the parts in stock. The service department was incompetent for not being able to schedule the work or get it done in a reasonable timeframe and customer service department was incompetent for repeatedly lying about when the vehicle would be done. The fact that they provided a rental/loaner for 2 days does not compensate for the terrible service provided a this establishment. More

Excellent Experience A girl walking into a dealership alone to look at cars can be rather intimidating. However, I was greeted by friendly staff and provided the opportun A girl walking into a dealership alone to look at cars can be rather intimidating. However, I was greeted by friendly staff and provided the opportunity to work with salesman, Matthew for my car buying needs. I was interested in the Jeep Renegade and we went for a test drive right away. I had done a lot of research on this car and knew the one I wanted was at this location, but I was nervous about numbers ($ amount financing, monthly payments, interest, etc.) Matthew listened to my concerns and my need to be in a certain ball park with the numbers. Matthew assured me I would leave happy and I did. After working with Matthew, Jody and Angelo, I bought my new Jeep Renegade! I feel everyone worked with me to make me feel comfortable with my purchase. Their patience was never ending as I communicated over text with my father to keep him updated on my purchase. I left after 10pm. I know there were still customers waiting after me. The dealership technically closes at 9pm. To me this was a true sign of how the staff and salesmen at Napleton go above and beyond to make sure every customer leaves satisfied. The facilities were clean and many other staff members smiled and asked if I needed anything while I was there. I know I can call Matthew at any time with any questions about my new car. If you are interested in purchasing a car, I highly recommend you visit Napleton and look for Matthew. He'll be the one in the bow tie. More

AWESOME We went to Napleton with my son looking to buy a Dodge charger, Chris Hoelbl helped us pick a car and seal the deal. Napleton and Chris were aw We went to Napleton with my son looking to buy a Dodge charger, Chris Hoelbl helped us pick a car and seal the deal. Napleton and Chris were awesome More

Impressed Just bought a Jeep from Napleton, and the team that was working with me, Louie, Adam, and Kevin were awesome!.I normally despise car salesmen and deal Just bought a Jeep from Napleton, and the team that was working with me, Louie, Adam, and Kevin were awesome!.I normally despise car salesmen and dealerships, however that was not the case here. Louie was very understanding and worked hard without that car sales mentality. I really appreciated the atmosphere and the experience. More

Awesome service indeed! What can I say, the service at Napelton's in Arlington Heights was most incredible. We were looking for a vehicle for quite sometime. As soon as we ar What can I say, the service at Napelton's in Arlington Heights was most incredible. We were looking for a vehicle for quite sometime. As soon as we arrived we found help even before we got in the building. They worked magic to get us an outstanding interest rate. Both George and Jody were some of the most friendly people we ever met. We felt really comfortable in there after driving an hour to get the dealership. We couldn't have asked for a better team. We will not hesitate to recommend others looking to purchase a vehicle. Thanks for your help!! More

NAPLETON AH THIRD TIMES A CHARM AND MONEY SAVER Weverything visited 2 other dealers, and Napleton AH was byour far the best. We had excellent service and by far the best price for the car we wanted. Weverything visited 2 other dealers, and Napleton AH was byour far the best. We had excellent service and by far the best price for the car we wanted. I was so glad we made the choice to stop by. So if your out looking stop by Napleton More

Beginners Luck As a first time care buyer, you go in expecting the typical pushy sales rep, the rude finance manager, and to be a passing thought when the name is on As a first time care buyer, you go in expecting the typical pushy sales rep, the rude finance manager, and to be a passing thought when the name is on the dotted line. Not so with Napleton Arlington Heights. Maybe it was a case of beginners luck with a rather new Salesman named Alex. He made the car buying experience comfortable and fun. He wasn't pushy, listened to what I wanted and in the end made me comfortable in my choice. The Finance Guy to me is the last speed bump, as they have the final say whether or not your driving off in your new car or not. Zia in the finance department worked for me, not the banks, to get a good rate. He took his time to explain all my options and answered all my questions. I left his office with confidence in my purchase and keys in hand. A few days later and I've gotten numerous calls from Alex, Zia and a few others just checking in with me, making sure everything was okay. The entire staff talks to you, not at you, and makes you feel like they see a person not just another dollar sign. More

Purchase of Dodge Challenger Great service from salesman Tom and GM Adam. I got exactly what I asked for and they went to great lengths to find what I wanted. Great service from salesman Tom and GM Adam. I got exactly what I asked for and they went to great lengths to find what I wanted. More