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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,528 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,528 reviews
January 14, 2016
Good atmosphere; quick transaction Huge dealership with a lot of choices. If you know how to haggle, you'll get the price you need. The sales person is a nice guy, pleasant to work with Huge dealership with a lot of choices. If you know how to haggle, you'll get the price you need. The sales person is a nice guy, pleasant to work with. More
by Sashki2
Employees Worked With
Anthony Noe
January 12, 2016
New Owership/Management is Awful New management/ownership is awful and liars! I went in to purchase my third Jeep in less than a year and they lost my business. 1. Napletons li New management/ownership is awful and liars! I went in to purchase my third Jeep in less than a year and they lost my business. 1. Napletons lied about rebates. First they said they did not exist. I pointed them out on the Jeep website and then they changed their story to "you aren't eligible, those are for military members." I called a Jeep dealer down the street which informed me that was not true. I then called the corporate office to confirm which they did. Napletons then said they could do one of the rebates but not the other. I told them that it was not a military rebate and they still argued. They were trying to play the numbers hiding the rebates/overcharging. 2. Napletons tried to only take a few bucks off the sticker price. A manager then stated that if I financed through them they could take a bit more off, but couldn't go a penny less. The vehicle was listed on their website for $2000 less than their "very best price" in person. Another lie and scam. THEY WILL NOT HONOR THE ONLINE PRICES! 3. When I purchased my last Jeep a few months ago the salesman, sales manager, finance manager, and multiple other managers told me that If I gave them perfect reviews on the NEW VEHICLE PURCHASE SURVEY that corporate sends out Napletons would give me a coupon for $2500 off my next vehicle purchase. They did not deserve perfect ratings but a $2500 coupon swayed me to oblige. The only stipulation on the coupon was "This coupon has no expiration date." NO OTHER STIPULATIONS. 4. I went in to purchase my third jeep and they refused the coupon: First Excuse: This coupon cannot be combined with any other offers including rebates Second Excuse: We gave you a good deal on your last car we can't do another "Stink deal" you are ripping us off. (Blame the customer for YOUR coupon) Third Excuse: We can't honor the coupon on this vehicle but can if you choose another vehicle. However, every vehicle I chose they would find another excuse. Fourth Excuse: The coupon was a misprint and is invalid. Fifth Excuse: The coupon is only valid if you have a trade in. 5. I dealt with multiple managers and eventually Jody Adams the owner and his brother Doug Adams. Both of which kept changing their stories, not backing up their promises, and jerked around about vehicle prices and the coupon. They do not honor their own website prices, their coupons, corporate rebates, or their customers. More
by MonsterJeep
Employees Worked With
Douglas Adams, Jody Adams
January 11, 2016
perfect service perfect customer relationship They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleto They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleton is always with me. More
by serozo
Employees Worked With
Edward Shifman
January 11, 2016
Great dealership experience! Daniel Turner was a awesome & fun salesmen! Friendly & helpful people to deal with for an experience that could be dreaded. Love my new Jeep! Thank yo Daniel Turner was a awesome & fun salesmen! Friendly & helpful people to deal with for an experience that could be dreaded. Love my new Jeep! Thank you! More
by Angelique P
Employees Worked With
Douglas Adams, Daniel Turner
January 04, 2016
excellent experience . Easy to deal with in a timely manner. all personnel were pleasant and made our experience a very good one. We will not hesitate to come back. . Easy to deal with in a timely manner. all personnel were pleasant and made our experience a very good one. We will not hesitate to come back. More
by savvybuyer
Employees Worked With
Douglas Adams
January 02, 2016
Great experience Great buying experience. My sales rep Robbie went above and beyond to get me in a new truck. I would recommend family and friends to purchase from Nap Great buying experience. My sales rep Robbie went above and beyond to get me in a new truck. I would recommend family and friends to purchase from Napleton! More
by C.Nicole
Employees Worked With
Joe Koth, Jody Adams, Robbie Adams
December 29, 2015
True to their word You can really judge a business when something goes wrong. An honest mistake was made during the sales process that caused some panic on our part. W You can really judge a business when something goes wrong. An honest mistake was made during the sales process that caused some panic on our part. We called the dealership to point out the error. They recognized the error and then bent over backwards to make it right. In the end, we got exactly what we were looking for. More
by Todd Harris
Employees Worked With
Douglas Adams, Jody Adams
December 18, 2015
Doug Adams was great . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was rep . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was repaired. More
by gpete8801@aol.com
Employees Worked With
Douglas Adams
December 17, 2015
Worst experience I've had at a dealership I've never written a review in the past but this experience warrants one. I contacted this dealership three times about one of there vehicles. I spo I've never written a review in the past but this experience warrants one. I contacted this dealership three times about one of there vehicles. I spoke two different indivduals about this vehicle. The questions I had, could not be answered the first time thats why my initial call wasn't returned. So after speaking to a sales rep and filling out the trade in appraisel on line, I was told to come in so we could discuss a deal. I explained that I lived over an hour a way and tried to discuss pricing via phone to see if we were in the same frame of mind. I decided to make the trip and talk in person. The vehicle was priced at 32,800, I was very adamant about the pricing number before I make the trip. After taking it for a test drive I was informed that 8000 in parts were not added to the vehicle price. That number was now added right in front of me. I informed them I was no longer interested and would of never made the trip If I knew that. The vehicle is now on their website for 35,000. I would never recommend this dealership to anyone. More
by badexperience99
Employees Worked With
Lucas
December 14, 2015
Awesome Customer Service! Douglas Adams provided us with excellent customer service! He was easy to work with and hassle free. He was very friendly and polite and make our ex Douglas Adams provided us with excellent customer service! He was easy to work with and hassle free. He was very friendly and polite and make our experience at Napleton's a pleasant one!! Definitely a dealership to recommend to anyone!! More
by jenkrock
Employees Worked With
Douglas Adams
