Napleton's Arlington Heights Chrysler Dodge Jeep Ram

My experience at Napleton's in Arlington Heights was deeply troubling and raises serious questions about their pricing practices. I went there to check out a used 2020 Ram Big Horn listed at $28K. Despi deeply troubling and raises serious questions about their pricing practices. I went there to check out a used 2020 Ram Big Horn listed at $28K. Despite the clear advertisement, I was shocked when salesman Eldin and manager Alex added $5K to the price—$4K for a certification fee and $1K for a "used car selling fee." This was particularly frustrating because the truck was advertised as already certified. Eldin’s attempt to negotiate by cutting the certification fee in half only intensified my concerns about their pricing integrity. After I left, Alex called offering to sell me the truck at the original listing price if the pending sale fell through. However, the listing was removed the next day, making me question the legitimacy of his offer and the overall transparency of their pricing. Under Illinois law, while additional fees such as taxes, license, title, and documentary service fees are expected, the advertised price should reflect the true cost to the consumer. Napleton's pricing strategies appear not only deceptive but potentially questionable in their legality. My experience was far from satisfactory, and I strongly urge potential buyers to be cautious when dealing with this dealership. I also invite Napleton's to respond and clarify these practices to provide greater transparency for future customers. More

I had a great experience with the purchase of my 2024 Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy Jeep Grand Cherokee. My salesman Zack along with sales manager Alex and Matt where very courteous and professional. They made my purchase very easy and simple. I will highly recommend Napleton Chrysler, Dodge Jeep to all my family and friends. Best vehicle purchase anywhere. More

Found a vehicle online and set an appointment to see it that day. Eldin created us at the door and made everything very easy. Very good communication and zero pressure. They made us a fast deal that we cou that day. Eldin created us at the door and made everything very easy. Very good communication and zero pressure. They made us a fast deal that we could NOT refuse. Would recommend! More

Elijah Sabir Did a great job helping us a buy a car today. Nice experience today. Nice experience More

Elija Sabir, Alex and the Napleton Team came through for us on the car we really wanted today. They worked hard to get us where we wanted to be with our payment’s. This was Elijah’s third sale! For just c us on the car we really wanted today. They worked hard to get us where we wanted to be with our payment’s. This was Elijah’s third sale! For just coming off training he handled things like a seasoned representative. Thanks Elijah!!! Thanks Alex!! More

I had a wonderful car buying experience thanks to Rafael Olmos! I had found a SUV that I was interested in online. Within 5 minutes of arriving, I was out on a test drive, with Rafael pointing out features Olmos! I had found a SUV that I was interested in online. Within 5 minutes of arriving, I was out on a test drive, with Rafael pointing out features on my prospective purchase that just enhanced my desire for this car. Rafael and Lewis Belcher worked diligently to secure my purchase when we discovered a hiccup on my trade-in vehicle. (Lending agency forgot to clear the lien back in 2015.) After all was said and done, I felt like Rafael and Lewis were friends; not just out to make a sale. I would highly recommend contacting Rafael when looking for a new vehicle! More

Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

We had a “hiccup” with the initially purchased vehicle. Abdul Onisemoh, in our opinion went above and beyond “normal” measures to get us right and place us with the “right” vehicle. Outstanding Customer Se Abdul Onisemoh, in our opinion went above and beyond “normal” measures to get us right and place us with the “right” vehicle. Outstanding Customer Service and Abdul is a straight shooter too. More

I recently bought a brand new Jeep Compass from Napleton in Arlington Heights. I have never been so impressed with the customer care and service I had received. Not buying a car in awhile, I really wasn't s in Arlington Heights. I have never been so impressed with the customer care and service I had received. Not buying a car in awhile, I really wasn't sure what my options would be, I worked with Galen Georgiev !! He was the best salesmen I have ever had. He did everything to reassure me that I would walk away with a car that day. My options with Galen were endless. Every question I asked him he had a positive response for. Galen's manager that he was working with also did everything in his power to make sure I was having a good experience. I cannot say enough about my experience at Napleton. I would highly highly recommend the dealership and my salesman Galen. I guarantee you will not be sorry. I hope everyone can have the same wonderful experience I had at this dealership. I feel very blest to have gone to this dealership and will be back again. More

Love the Toyota Higlander I purchased here 2 days ago. I asked about an extended warranty and have 2 year coverage, Thank you Alex, Abdul and Team. I asked about an extended warranty and have 2 year coverage, Thank you Alex, Abdul and Team. More