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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,527 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,527 reviews
April 29, 2023
Just bought a preowned 2020 Jeep Grand Cherokee from Napleton and one of their sales professionals, James Marolis. It was great working with James. Nice job, James! Napleton and one of their sales professionals, James Marolis. It was great working with James. Nice job, James! More
by JDS
Employees Worked With
James Marolis
April 20, 2023
Well, I was very eager to purchase this great looking Jeep. Drove over an hour to test drive it. Made the mistake of letting them run my credit, prior to getting the documents with all costs corrected bu Jeep. Drove over an hour to test drive it. Made the mistake of letting them run my credit, prior to getting the documents with all costs corrected but had to leave for a dinner appt with a customer. Have made several calls prior to going back to make the deal and haven't heard back. Price was different than the internet True Car price of $32995 that I received, by $3k. Was told it was a certified vehicle addition, then was told it was for a warranty. $45,404.68 (they added 2165 to the sheet for extra packages that I didn't ask for) so I asked them to remove. I made an offer of $36k, they came back with $42k. initially would give me $1500 for trade, then were up to almost $3700. Somehow we agreed on them checking credit for $40k but that didn't sit well with me as I drove 2 hours to meet with my customer and not seeing the numbers corrected. This morning I asked Isaac in finance to send me an email with the cost sheet and a description of the warranty - still no response. Called and left message with Tiffany in Internet Sales and receptionist but am still home waiting on a call back from Internet Sales Director Liz and GM Vic to return my calls. Had to call True Car to find out if this is standard practice of adding all these additional costs without me asking for them, and was told no it is not. I'll remove my rating after this is resolved, accordingly. **Currently working with Sharnae and Disa on resolving all matters - hoping for resolution.. Opportunity to earn my business and a 5 star review is within reach.. More
by cindy.cascarano
Employees Worked With
Michael Miranda, Tiffany - Liz - GM Vic
April 20, 2023
I like to say Armando Gonzalez, is very professional & helpful to me when I asked him what was the problem car. He was very nice and understanding. Thank you Armando Gonzalez! helpful to me when I asked him what was the problem car. He was very nice and understanding. Thank you Armando Gonzalez! More
by Bernard Hartsfield
Employees Worked With
Armando Gonzalez, George Metry, Paul A. Dome, Alyssa Clayton, Dennis Kozel, Rafal Aponowicz, Razvan Bacescu, Ryan Gannon
April 15, 2023
Well, it is/was that time again; to purchase a new vehicle.. Just pull my nails out…….My wife and I put it off as long as we could… Well, Good Things come to those who wait!!!! Our first and last s vehicle.. Just pull my nails out…….My wife and I put it off as long as we could… Well, Good Things come to those who wait!!!! Our first and last stop was Napleton’s Chrysler Dodge Jeep Ram!! Thanks to John Norton and Irfan Kamal. The Customer Service and Professionalism was Greatest EVER! We felt no pressure and also felt the dealership did everything possible to earn our business. If you are in the market for a new or used vehicle, I suggest you stop by Napleton’s in Arlington Heights and ask for John Norton or Irfan Kamal! Great Experience!! Thanks Again!! More
by williambarris
Employees Worked With
John Norton, Irfan Kamal
April 08, 2023
I inquired earlier and the staff was great. The salesperson named Rey was very helpful and answered all our questions/inquiries. I'm definitely coming back. The salesperson named Rey was very helpful and answered all our questions/inquiries. I'm definitely coming back. More
by Dani
Employees Worked With
Reyman
April 08, 2023
James Marolis was great. Good customer service experience. Very accommodating and understanding. All the members at this dealership were excellent. Good customer service experience. Very accommodating and understanding. All the members at this dealership were excellent. More
by angie_hassen
Employees Worked With
James Marolis
April 02, 2023
Excellent service. Jose Delgado was the salesman we went with. He was a very well spoken and friendly employee. He was also able to answer all my questions. I left feel Jose Delgado was the salesman we went with. He was a very well spoken and friendly employee. He was also able to answer all my questions. I left feeling very pleased with my purchase. More
by rdorrington34
Employees Worked With
Jose Delgado
April 02, 2023
Excellent service. Jerry Lopata took care of us helped us find a great SUV for a great deal. We highly recommended Jerry Lopata for a great shopping experience. Jerry Lopata took care of us helped us find a great SUV for a great deal. We highly recommended Jerry Lopata for a great shopping experience. More
by jerrylopata
Employees Worked With
Jerry Lopata
