Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Just purchased a car from Napleton/Off Lease and my husband and I are very happy with not only our new vehicle, but the customer service by the team that worked with us. We originally went to the Dodge husband and I are very happy with not only our new vehicle, but the customer service by the team that worked with us. We originally went to the Dodge/Jeep/Ram dealership, and the gentleman who greeted us kindly redirected us across the street, where we met with Patrell. Patrell was friendly and informative, super easy to talk to. Kudos to him and his boss for handling negotiating with my husband on numbers. Appreciative of the compromise. Marco in the Finance department was great as well — once I got to sit down with him to sign paperwork, it was smooth sailing. Everyone we came in contact with greeted us or checked on us, and even the follow up via phone has been great. More

Arkadiusz and Jerry Lopata was great and proffesional, they helped me alot getting my new vehicle they helped me alot getting my new vehicle More

Excellent car shopping experience! I was shocked to be greeted by the young woman receptionist when I walked in who welcomed me and asked how she would be of assistance. Lots of dealer I was shocked to be greeted by the young woman receptionist when I walked in who welcomed me and asked how she would be of assistance. Lots of dealerships either ignore you or have multiple sales people vying for your attention. She quickly got Irfan to help me look at the truck I was interested in test driving. Irfan could not have been more professional throughout my visit. He answered all my questions and brought the truck around for my test drive. Although I ended up not buying the truck, no pressure was put on me to buy some other vehicle I really didn't want. Irfan and the Napleton dealership followed up later to see if there was anything else they could do to assist me. What a breath of fresh air! I will be back. More

Work with Irfan Kamal, you won’t be sorry. Best car buying experience I’ve ever had. Everyone at the Napleton Arlington Heights location was so helpful. They got me into the car I really wante Best car buying experience I’ve ever had. Everyone at the Napleton Arlington Heights location was so helpful. They got me into the car I really wanted without making me jump through hoops. Thank this team for helping transform negative thoughts about working with dealerships. More

Best dealership in area! Great inventory! 4xe Wranglers, 4xe Grand Cherokee’s, Pacifica Hybrid’s all in stock! 2023 Challenges and Chargers RT’s Scat Packs and Hellcats! Grea Great inventory! 4xe Wranglers, 4xe Grand Cherokee’s, Pacifica Hybrid’s all in stock! 2023 Challenges and Chargers RT’s Scat Packs and Hellcats! Great atmosphere, fast and friendly! Ask for James he will make your upgrade happen! 5 Star experience. Once I agreed to purchase, I was done and on my way in 90mins! Highly recommend! More

Quick and easy transaction. Very kind and professional. Great car and at great price. Ryan J was my salesman. Extremely knowledgeable, and very pleasant to work with. I would 1 Very kind and professional. Great car and at great price. Ryan J was my salesman. Extremely knowledgeable, and very pleasant to work with. I would 100% purchase my next vehicle from him and the dealership again. Thank you! More

Terrible dealership, false advertising, up charging vehicles with hidden fees!! Truck listed for 35,500$ I offered 39,500 out the door they said 41,500 $ That's 6000 I fees which should have been no vehicles with hidden fees!! Truck listed for 35,500$ I offered 39,500 out the door they said 41,500 $ That's 6000 I fees which should have been no more than 3500$ in taxes and fees. Alex, Matt , and Irfan not very helpful and obviously didn't want to sell the truck since it's been three weeks and the price is now 33,499 and still hasn't sold !! Good for them maybe Ed napleton should review his employees More

Irfan Kamal delivered excellent service! We love the 2021 Ram 1500 TRX. Definitely recommend working with Irfan We love the 2021 Ram 1500 TRX. Definitely recommend working with Irfan More

Irfan Kamal was our sales person. We saw a car online and came in to test drive. Although it wasn’t exactly what we were looking for, Irfan located a new arrival that was. Test drove, We saw a car online and came in to test drive. Although it wasn’t exactly what we were looking for, Irfan located a new arrival that was. Test drove, all looked good. Wasn’t pressured and Irfan was very pleasant to work with. Very informative and frankly one of the best car purchase experiences I have had in 40 years (and like many, I do not like buying cars). Been a Ford SUV person since 1994 and finally made the switch to the Durango. Very happy, fun drive. Highly recommend Irfan and the Napleton team! More

Terrible dealership. Be careful of EVERYTHING! They will try and sell you, screw you, hide stuff and make you wait to purchase a car. The first thing they did was bait Be careful of EVERYTHING! They will try and sell you, screw you, hide stuff and make you wait to purchase a car. The first thing they did was bait and switch on the price; advertised one price and then tried to get us to purchase the "certification" on the vehicle for an additional $3995. After deciding to buy the vehicle they "park" you in the "waiting room" while you wait for a financial person to work on your file. They had FIVE financial people working the day we were there and had to wait almost FOUR hours to get completed; just in case you think they were busy...one of the finance people were coloring a poster, several others were just walking around. This is CLASSIC, OLD SCHOOL car sales...wear you down to the point where you will agree to everything and will buy anything. Do your HOMEWORK before buying or even going to look. As for the car....check EVERYTHING! Even though its a dealership, even though it was certified, even though it looked good...check EVERYTHING you physically can! The driver's side mirror did not work, new front fender with paint drips (NEVER< EVER BUY A CAR IN THE RAIN!), one side of the car has an emblem, the other does not, missing two lights inside the car and stuff I probably still haven't found. When I asked to have them put it up on the hoist they refused (MY FAULT I didn't walk right there; DON'T GET SUCKED IN!). If you buy from them they OWE you a FULL TANK OF GAS!...not 3/4, not 7/8ths...FULL! and this applies to new or USED! Read the "About Us" page and that is what it says. They will claim it's just new cars....I'm telling you, after contacting the main office and having them read their own page, you get a FULL TANK with a USED VEHICLE - period!!! When, not if, you have problems with the dealership after you buy, don't bother trying to get any answers or help from them. Contact corporate and get a hold of "Disa" as she was the only one to do anything. Good luck, you'll need it. Update: 07/19/2023. I have been working with Disa, the Business Relationship Manager with the Napleton Automotive Group (she is a regional manager for seven Napleton Dealerships) and to date, she has gotten a second key fob for me through my local dealership (non-Napleton's) and has paid the entire charge for the fob and programing. She has assured me that Napleton's will be taking care of the broken driver's side mirror and will be sending the gas card they owe me. I will update as these items are taken care of. UPDATE: 07/21/2023 The driver's side mirror fell off when I closed the door at an event with freinds and other people that knew me and KNEW it was a "new car" to me. After contacting Disa Degrazia and sending picture of the broken off mirror and the glued pieces that "someone" had tried to reattach to the badly damaged mirror assembly that is attached to the body of the car, I was assured that Napleton's would take care of this through my local dealership. My local dealership said they would "happliy" fix the mirror and have ME pay for it and I could then get reimbursed by Napleton's. Not an acceptible solution! Again...it took HOURS to get the key fob situation completed; I already have several hours in on the mirror situation and I haven't even gotten the appointment set up to fix it, or any paperwork or email to confirm the transaction between dealerships. I did, however, receive the gas cards as promised. Rating is back to "Poor" as everything is taking too long and too much of my time is being invested without compensation. Just fixing what should have been fixed BEFORE it EVER left the lot, is NOT making the sale better! More