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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,527 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,527 reviews
July 16, 2023
Irfan Kamal was our sales person. We saw a car online and came in to test drive. Although it wasn’t exactly what we were looking for, Irfan located a new arrival that was. Test drove, We saw a car online and came in to test drive. Although it wasn’t exactly what we were looking for, Irfan located a new arrival that was. Test drove, all looked good. Wasn’t pressured and Irfan was very pleasant to work with. Very informative and frankly one of the best car purchase experiences I have had in 40 years (and like many, I do not like buying cars). Been a Ford SUV person since 1994 and finally made the switch to the Durango. Very happy, fun drive. Highly recommend Irfan and the Napleton team! More
by KevinS
Employees Worked With
Irfan Kamal
July 15, 2023
Terrible dealership. Be careful of EVERYTHING! They will try and sell you, screw you, hide stuff and make you wait to purchase a car. The first thing they did was bait Be careful of EVERYTHING! They will try and sell you, screw you, hide stuff and make you wait to purchase a car. The first thing they did was bait and switch on the price; advertised one price and then tried to get us to purchase the "certification" on the vehicle for an additional $3995. After deciding to buy the vehicle they "park" you in the "waiting room" while you wait for a financial person to work on your file. They had FIVE financial people working the day we were there and had to wait almost FOUR hours to get completed; just in case you think they were busy...one of the finance people were coloring a poster, several others were just walking around. This is CLASSIC, OLD SCHOOL car sales...wear you down to the point where you will agree to everything and will buy anything. Do your HOMEWORK before buying or even going to look. As for the car....check EVERYTHING! Even though its a dealership, even though it was certified, even though it looked good...check EVERYTHING you physically can! The driver's side mirror did not work, new front fender with paint drips (NEVER< EVER BUY A CAR IN THE RAIN!), one side of the car has an emblem, the other does not, missing two lights inside the car and stuff I probably still haven't found. When I asked to have them put it up on the hoist they refused (MY FAULT I didn't walk right there; DON'T GET SUCKED IN!). If you buy from them they OWE you a FULL TANK OF GAS!...not 3/4, not 7/8ths...FULL! and this applies to new or USED! Read the "About Us" page and that is what it says. They will claim it's just new cars....I'm telling you, after contacting the main office and having them read their own page, you get a FULL TANK with a USED VEHICLE - period!!! When, not if, you have problems with the dealership after you buy, don't bother trying to get any answers or help from them. Contact corporate and get a hold of "Disa" as she was the only one to do anything. Good luck, you'll need it. Update: 07/19/2023. I have been working with Disa, the Business Relationship Manager with the Napleton Automotive Group (she is a regional manager for seven Napleton Dealerships) and to date, she has gotten a second key fob for me through my local dealership (non-Napleton's) and has paid the entire charge for the fob and programing. She has assured me that Napleton's will be taking care of the broken driver's side mirror and will be sending the gas card they owe me. I will update as these items are taken care of. UPDATE: 07/21/2023 The driver's side mirror fell off when I closed the door at an event with freinds and other people that knew me and KNEW it was a "new car" to me. After contacting Disa Degrazia and sending picture of the broken off mirror and the glued pieces that "someone" had tried to reattach to the badly damaged mirror assembly that is attached to the body of the car, I was assured that Napleton's would take care of this through my local dealership. My local dealership said they would "happliy" fix the mirror and have ME pay for it and I could then get reimbursed by Napleton's. Not an acceptible solution! Again...it took HOURS to get the key fob situation completed; I already have several hours in on the mirror situation and I haven't even gotten the appointment set up to fix it, or any paperwork or email to confirm the transaction between dealerships. I did, however, receive the gas cards as promised. Rating is back to "Poor" as everything is taking too long and too much of my time is being invested without compensation. Just fixing what should have been fixed BEFORE it EVER left the lot, is NOT making the sale better! More
by oldrag
July 13, 2023
Not that great was trying to buy car online , but insisted I come in person . I have bought cars on line welcome to the 21st Century, Their response, we don't sell cars to online. HUH they why pu insisted I come in person . I have bought cars on line welcome to the 21st Century, Their response, we don't sell cars to online. HUH they why put them online and if so .SAY SO ON THE WEBSITE. I was unable to talk to a salesperson for 30 seconds on the phone BUT they would make 30-60 minutes for me in person. SO i bought my car elsewhere. THEIR MOTO Lets get you in the door. and trap you. But not on the phone. HA HA More
by bozstill
Employees Worked With
July 10, 2023
We were on the market for a new truck and had no luck finding a place that we could trust wouldn’t overcharge us. John Norton handled our sale, he found a perfect truck for us and handled everything very finding a place that we could trust wouldn’t overcharge us. John Norton handled our sale, he found a perfect truck for us and handled everything very fast and efficiently. He was great! More
by ESzek
Employees Worked With
John Norton
July 01, 2023
After calling to check the car I was interested in is available and confirmed,set up an appointment to see it. I got there to be told the car is not available and it is in another location at the time th available and confirmed,set up an appointment to see it. I got there to be told the car is not available and it is in another location at the time their website shows the car is in their lot for 35 days, very bad salesman and very bad communications, will not deal with dealer again More
by samislewa
Employees Worked With
James
June 08, 2023
The picture they use and price don’t actually match up. What they do is misleading and fraud. I wouldn’t speed a dollar there at all. Salesman is pushy and just want to run your credit. I would avoid deali What they do is misleading and fraud. I wouldn’t speed a dollar there at all. Salesman is pushy and just want to run your credit. I would avoid dealing with them at all costs. More
by kissarmy2929
Employees Worked With
George Metry, Pedro Salgado, Paul A. Dome, Julio Ruiz, Dennis Kozel, Rafal Aponowicz, Razvan Bacescu, Ryan Gannon, Chris Schei, Andrew Ramus
