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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,550 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,550 reviews
July 14, 2025
Excellent assistance from Joanne Stickels in service department. Kept me informed of issues and progress in service work. Joanne was very helpful. department. Kept me informed of issues and progress in service work. Joanne was very helpful. More
by Larry
Employees Worked With
Joanne Stickels
July 13, 2025
Came in for a quick oil change and had the pleasure of working with Chris Bogyo. He was professional, courteous, and made the entire process easy and stress-free. Chris kept me updated, explained everythi working with Chris Bogyo. He was professional, courteous, and made the entire process easy and stress-free. Chris kept me updated, explained everything clearly, and didn’t try to upsell anything unnecessary — which I really appreciated. Service was completed on time, and I left feeling confident everything was handled properly. If you're looking for someone who’s honest and easy to work with, Chris is the one to go to. More
by nicole b
Employees Worked With
Chris Bogyo
July 11, 2025
Alan was polite efficient and friendly. Explained everything perfectly. Happy to have my Wrangler taken care of here. I was even offered a free duck for my dashboard! Explained everything perfectly. Happy to have my Wrangler taken care of here. I was even offered a free duck for my dashboard! More
by Tuco
Employees Worked With
Alan
July 10, 2025
I do not recommend this dealership to anyone. The sales team was aggressive and unprofessional throughout the entire process. Every time we asked for clarification on the inflated pricing, the sa The sales team was aggressive and unprofessional throughout the entire process. Every time we asked for clarification on the inflated pricing, the salesperson responded rudely and gave us vague, unhelpful answers. Eventually, the finance manager informed us that purchasing a $2,000 warranty—something we found unnecessary—was mandatory and non-negotiable. While the finance manager was at least honest and respectful, the overall experience with the sales staff was extremely unpleasant. Definitely not a recommended dealership. More
by RMTI
Employees Worked With
Jerry
July 10, 2025
Alan was fantastic to work with! He was knowledgeable, friendly, and made the entire process smooth and stress-free. He took the time to explain everything clearly and kept me update He was knowledgeable, friendly, and made the entire process smooth and stress-free. He took the time to explain everything clearly and kept me updated throughout. I really appreciated his professionalism and attention to detail—definitely someone who takes pride in helping customers. Highly recommend working with Alan for your car needs! More
by Kevin
Employees Worked With
Alan
July 10, 2025
Brought my jeep in today for oil change, battery for key fob and a red light for engine. Joanne told me I also had a free tire rotation still. No issues with the engine light, thanks god. Great ser key fob and a red light for engine. Joanne told me I also had a free tire rotation still. No issues with the engine light, thanks god. Great service.....car dropped off at 8 in the morning and getting picked up right now to go pick it up at 1pm. Team professional and courteous, even the driver for the shuttle was enjoyable to speak with. Great job Napleton ! More
by kevin4510
Employees Worked With
Joanne Stickels
June 03, 2025
Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also. More
by Jrdante2008
Employees Worked With
Eddie M and finance manager
June 03, 2025
Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also More
by Jrdante2008
Employees Worked With
Eddie M and finance manager
May 24, 2025
The manager is a hot tempered mess. .. While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. H .. While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. He also got into a very heated argument with another customer while I was waiting for my oil change to be completed. It took them two hours to complete my oil change when they told me it would be done in 20 minutes... And my service advisor named Chris, was completely incompetent, had no idea what was going on and failed to be helpful in any capacity. Safe to say I will not be taking my vehicle back to Napleton Arlington Heights, what a disaster! More
by Jeffrey
Employees Worked With
Chris
