Napleton Westmont Porsche - Service Center

I purchased my Boxster from Napleton Porsche of Westmont. One of my rear brake lights was out, so I just dropped by the dealership with no appointment. I only had 30 minutes to spend based on another appoi One of my rear brake lights was out, so I just dropped by the dealership with no appointment. I only had 30 minutes to spend based on another appointment. When they put me in the system, they discovered my warranty ended the day before. The "system" cost for replacing the bulb was going to be about $80.00. They had me buy the bulb from parts and put it in for free. I was in and out within the 30 minutes I had. Great experience!!! More

I was hesitant coming to this dealership at first for several reasons. My first experience with this dealership was when I was looking to buy a certified preowned Caymen or Caymen S. The sales people we several reasons. My first experience with this dealership was when I was looking to buy a certified preowned Caymen or Caymen S. The sales people were not very attentive and when I expressed I wanted to purchase that type of car because it would fit two sets of golf clubs (I had been told this by another sales rep at another dealership), they told me it was impossible. I left feeling very disappointed BUT went to my next appt in Orland Park, the sales person, Tony, showed me how the golf clubs could fit in a Cayman and I bought my beautiful car on the spot. Needless to say Napleton is much closer than ORland Park to me so I was weary about going to a dealership that didn't know much about the cars they were selling due to the experience I just outlined above. The second reason I was weary is I couldn't get a call back from the service dept to make an appt. I didn't know the protocol or even if I needed an appt and the service item I was requiring was very small, a burned out tall light, and under warranty. Finally I got a call back from the service mgr who was VERY appologetic and explained the other manager was on vacation. I was amazed and so pleased at the way everything was handled at this dealership from the moment I stepped out of my car til when they helped me load my groceries into the back. Wow!! I was able to shop at a nearby Jewel while the car was being serviced. I was taken there and picked up with hardly a wait. The service mgr, Russ I think was his name, was VERY knowledgable and had come from a Audi dealership previosuly. I had traded in my Audi TT to purchase the Cayman S and he knew about all the problems I had experienced with the Audi when the mileage had gotten to a certain point. My conversation with him immediately reassured me that he knew what he was doing and i was treated like royalty. It was a fun experience and productive cause like I said I was able to get my shopping done for a party I was hosting that night. The tail light was replaced and I was on my way in less than an hour. IT took longer to do the work because I had attempted to replace the burned out bulb myself, ooops, not a good idea. I kept my beer in their frig (no one drank it :)) and was able to keep all the food cold while I waited. I feel so good that I can take my car to this dealership whenever the need arises and I feel confident that every care will be taken to meet the needs of me and my Cayman S. THanks for taking the time to read my story. Kathleen Biel More

The service and friendliness at Napleton has always been solid but Jenni Tuton was especially helpful as my son and I were in for a tire change the other day. She followed up with me on a few requests I had solid but Jenni Tuton was especially helpful as my son and I were in for a tire change the other day. She followed up with me on a few requests I had and also provided my ten year old son some brochures he has been enjoying.Thanks for the extra effort! I love my Porsche Cayenne GT. More

Very professional and take you needs personally. They make you feel as though you did not just purchase a car but a company. Their quality of service and available staff insure no problem is left untreat make you feel as though you did not just purchase a car but a company. Their quality of service and available staff insure no problem is left untreated. As a member of their family, they have service events and training sessions to help you understand your Porsche and how best to take care of it. These session are also meant to allow you to share stories and issues with other owners. A great dealership. More

The service department at Napleton Porsche of Westmont has performed two annual maintenance services to my 2006 Cayman S. The work done during both was performed in a professional, friendly and timely ma has performed two annual maintenance services to my 2006 Cayman S. The work done during both was performed in a professional, friendly and timely manner. The staff is very open to discussing technical and maintenance issues. For example, they explained a number of things to consider when storing my car for the winter. Each service visit has been completed on the promised schedule. When the weather is cooperative the car is delivered freshly washed. More

My wife and I purchased our '09 Cayman new in August '09 and have had Napleton Porsche of Westmont perform all servicing since then. The sales experience was a professional, comfortable, informative and and have had Napleton Porsche of Westmont perform all servicing since then. The sales experience was a professional, comfortable, informative and friendly experience. Rick was able to find an available new Cayman with the options we wanted. After visiting several other dealers in the area, it was clear during our visit to Napelton that we would be very comfortable working with this dealer. The service department has performed two annual maintenance services as well as seasonal tire changes. On every visit, the work was done in a professional, friendly and timely manner. The staff is very open to discussing any technical and maintenance issues. For example, they provided a very complete discussion of available options for seasonal tire changes. Their off-season tire storage is a very convenient service! During the latest service they located and corrected an annoying rattle at no charge. Every service visit has been completed on the promised schedule and the car has been delivered freshly washed. I feel the cost of doing business with Napelton Porsche of Westmontis commensurate with the quality of service provided. The dealership provides both a professional and friendly environment while delivering the quality of service one would expect of a Porsche dealer. More

Over the past four years I have utilized the Napleton Over the past four years I have utilized the Napleton service department to maintain my 997 GT3 for tack use. Their performance has been nothing shor Over the past four years I have utilized the Napleton service department to maintain my 997 GT3 for tack use. Their performance has been nothing short of outstanding. Very knowledgeable staff keeps the car in top condition and always makes me feel a part of their team. The sales staff always seem focused on making sure your experience with your Porsche is a satisfying one. They are the definition of what means to deliver customer satisfaction. More

As always service representative are friendly, attentive, knowledgeable, and most importantly maintain communication. Work was carried out timely, even though parts were required from overseas, with the car knowledgeable, and most importantly maintain communication. Work was carried out timely, even though parts were required from overseas, with the car returned clean and tidy both internal & external. My Carrera 4S was purchased from Napleton, I would recommend both their sales team, after sales support and service. More

I have been coming to Napleton Porsche for numerous years. Great sales staff, very knowledgeable and friendly. They support the Porsche Club and put up several events throughout the year. The service d years. Great sales staff, very knowledgeable and friendly. They support the Porsche Club and put up several events throughout the year. The service department is one of the best in the area. I always bring my Porsche there for service. Great technicians and the service Manager Kerry goes out of his way to help you. Yes you pay a little more, but I know the job is done right. More

I switched to Napleton for service on my Cayman after two horrible experiences at a Northside dealership. Marc and Kerry have been consummate professionals - they listen, politely offer suggestions and respe horrible experiences at a Northside dealership. Marc and Kerry have been consummate professionals - they listen, politely offer suggestions and respect the wishes of the customer. Its worth the 25 minute drive from the city to get my car serviced here because I know that I can trust them to do a great job. More