Napleton Westmont Porsche - Service Center

Service excellence and exceeding customer expectations are the 2 things that come to mind when visiting Napleton for either service or sales. Every single employee has an outstanding attitude and a "cust are the 2 things that come to mind when visiting Napleton for either service or sales. Every single employee has an outstanding attitude and a "customer first" mindset. The sales process is very easy and not your typical high pressure atmosphere. Geno, Bob and Roco are great to work with and they get to know your needs and wants first before putting you in car. The service department always gives me VIP treatment and Russ, Mark, Joe and Kerry do a great job explaining the service and always have my car(s) done ahead of what was promised. Napleton introduced me to the thrill of tracking my Porsches on a race track. They offer a phenomenal driving experience at the Autobahn Country Club in Joliet, IL. for both beginners ("newbies") and the experienced ("masters"). They invite champion, professional race drivers (Jack Baldwin and Steve Jenkins) as lead instructors for the classes. Race support is provided by Joey B and his team. The race support goes above and beyond the call of duty. Come rain, shine or cold, Joey and his team are there for you. Its like having your own crew chief and support, just for you! Their GM, Ron, is one of the best professionals in the business and its been a pleasure knowing and working with him. Through Ron's leadership, Napleton sets the bar extremely high! I have purchased 3 vehicles from Napleton and plan on buying my next one very soon. More

The service department is fabulous. Mark, the Service The service department is fabulous. Mark, the Service Manager, is incredably knowledgeable and his honesty and reliability are beyond question. Mark The service department is fabulous. Mark, the Service Manager, is incredably knowledgeable and his honesty and reliability are beyond question. Mark treats each repair as if he is spending his own money. He tells me when something needs to be done and when it does not need to be done. My last visit was to have some preventative work done that I had asked whether I should have done. Mark carefully explained to me the repair, the costs and we weighed together the pros and cons of having the work done. He never pushed me to have it done. Rather I had asked about having it done for my own piece of mind. I have found that Mark has never steered me wrong on anything to do with any of my cars. The work is always done professionally and right. I have never been to any other dealership where I have had so much confidence in how I and my car will be treated. Even the porters who wash the cars take extra care to make sure the car is returned in fantastic condition. I have purchased five Porsches from Napleton over the years. From the very first one I was treated like family on both the sales side and the service side of the business. The experiences they provide really show why it is so special to drive a Porsche. I have never had a better buying experience than at Napleton Porsche. Honesty and fairness are the dealership hallmarks. The fact that they also sponsor fabulous events makes the relationship even more fantastic. More

I have had two Porsches serviced at Westmont. My first Porsche required not only oil changes but engine service and other maintenance. The dealer has always been outstanding with their work, explaining e Porsche required not only oil changes but engine service and other maintenance. The dealer has always been outstanding with their work, explaining everything to me and even showing me what needed to be done. I now have an '08 that is still under warranty, and have had to do nothing more than oil services, but enjoy the process. The dealership is always welcoming, and the extra activities, track days, and special events are a great perk of owning a Porsche and working with Westmont. More

The service dept at Napleton is always great to work with. The guys know the history of my car (before I get there) and have excellent knowledge & advice for any issues found. with. The guys know the history of my car (before I get there) and have excellent knowledge & advice for any issues found. More

On two occasions over the last year Napleton Porsche has provided service for my daughter's car. Russ and Kerry have done an outstanding job communicating over the phone and taking care of her maintenance i provided service for my daughter's car. Russ and Kerry have done an outstanding job communicating over the phone and taking care of her maintenance issues. In addition, they arranged for transportation and helped her even on a Sunday. It is good to know you can have a trusted dealer when it is long distance. I appreciate their extra effort. More

Mark Greco was kind enough to give us a clinic. That clinic really helped us get a better idea of our car. He also went over a lot about the warranty and car care. He also replaced our brake light that clinic really helped us get a better idea of our car. He also went over a lot about the warranty and car care. He also replaced our brake light that was out for free. More

Mark was very through in his review of the car warranty. He also answered all of our question and made sure we all understood. I feel very confident on having Mark and his team do any maintenance on my car He also answered all of our question and made sure we all understood. I feel very confident on having Mark and his team do any maintenance on my car. More

I have had all the maintenance on my 120,000 mile Cayenne done at Napleton except for a coil failure in Colorado Springs, and a heater blower in Naples, Florida. Napleton added those two repairs to my record done at Napleton except for a coil failure in Colorado Springs, and a heater blower in Naples, Florida. Napleton added those two repairs to my record, so they have a complete history of my car. Their service is superb. The car has always been ready when promised, it is washed and vacuumed if I brought it in dirty, and maintenance and repairs are done right. They tell me when my tires are going to need replacing, and point out any potential trouble spots that may be observed. When it is time to replace the Cayenne (with another Porsche, of course - There is no substitute!)I won't even think of going to another dealer. More

Russ (in service) went beyond the call of duty. I bought my car at another Porsche dealer and had trouble with the radio. He went to bat for me and replaced the radio. He was great on following up with me my car at another Porsche dealer and had trouble with the radio. He went to bat for me and replaced the radio. He was great on following up with me numerous times to make sure I was satisfied with the service. More

My 2012 Cayman R is the second car purchased at Napleton. Being a Porsche enthusiast I expect the samne quality in dealing with the service I request as the engineering that goes into Porsche cars. Napleto Being a Porsche enthusiast I expect the samne quality in dealing with the service I request as the engineering that goes into Porsche cars. Napleton Porsche has met my expectations. Joe provides expert service and upgrade recommendations in assisting me in getting the best performance from my car. He knows how to improve Porsche factory performance. I had an unfortunate incident in which my windshield was damaged on my new 2012 Cayman R. I called the Napleton service department and spoke with Mark, described my problem wanting to get the windshield replaced ASAP. Within the hour he returned a call with all of the details and assured me that the qulaity of the replacement would be like new. The work was done quickly without being able to perceive the glass has been replaced. Kerry has arranged to service my car numerous times. He is one of the most profecient, competent, courteous service professionals I have worked with in 30 years of servicing my cars at the dealership where I made the purchase. He is always one step ahead in mkaing arrangements, writing the work orders and suggesting the best most cost effective repairs and maintenance. It is great being on a first name basis with all of the staff. Napleton serves the performance minded Porsche enthusiast with everything required from selecting the right car, modifications, driving instruction, service and maintenance. I can recommend Napleton for a complete Porsche experience. ED Klunk, 2012 Cayman R More