Napleton Westmont Porsche - Service Center

I felt safe Never having been to Napleton Porsche and having had a negative experience at another dealership I felt well taken care of and especially safe with lo Never having been to Napleton Porsche and having had a negative experience at another dealership I felt well taken care of and especially safe with lots of communication and "hand-holding" which was important to me in a new place. More

5 Star Customer Service First time Porsche shopper and RUSS took the time out to explain to me all the different scenarios about buying a used Turbo or a 4S Panamera. He rea First time Porsche shopper and RUSS took the time out to explain to me all the different scenarios about buying a used Turbo or a 4S Panamera. He really went out of his way, never seemed rushed, probably knowing that that he had nothing to gain by talking to me, but sharing his passion for such a great product (Porsche). He made me more comfortable and made my decision based on my lifestyle a whole lot easier. I know one thing, once I get my car I can say that by taking to Russ, it was the first step to my purchase! Thank you again RUSS More

Arrogant Thieves Napleton Porsche in Westmont tarnished my 38-year dream. I finally purchased the car that I’d been dreaming of since I was 13, a 2008 Porsche 911 4S. Napleton Porsche in Westmont tarnished my 38-year dream. I finally purchased the car that I’d been dreaming of since I was 13, a 2008 Porsche 911 4S. The dealer I bought the car from, Ultimo Motors in Warrenville, was outstanding every step of the way. They had just gotten the car into their inventory and knew the clutch was bad and took it to Napleton Porsche to have the car checked thoroughly. They had Napleton replace the clutch and the fly wheel without deviating from the agreed upon price. When I took delivery of the car from Ultimo, they were concerned a tire sensor was showing a warning light and insisted on having me return the car so they could have all four sensors replaced at another garage (they were concerned with being overcharged at Napleton). The car was everything I’d hoped for and more, and the entire car buying experience was exceptional. Until I went to have the oil changed at Napleton Porsche, my local Porsche dealer. Since I didn’t have any record of an oil change, I decided to be proactive and start fresh. I had already stopped by and introduced myself to the Napleton Porsche service crew and had the car details input into their system. I told them they had checked the car within the last two weeks and then called to schedule a routine oil change. The trouble started when I pulled up. Four guys just stood their staring at me. I announced I had an appointment. No reaction. I announced I was there for a scheduled oil change. No reaction. I gave my name and the reason for the visit. No reaction. One last attempt and they finally moved. Since I’m no supermodel I can only assume that no one got the memo that, yes, 51 year old women do buy powerful sports cars, with a manual transmission, and do drive them. Well. I should have walked out then, but I’d had an incredibly busy week in an incredibly busy month. I did not want to risk running the car for any length of time without a routine oil change, they were the closest Porsche dealer, and I had a packed schedule that I was trying to fit the service into. An hour later the service guy tells me there is an oil leak, the rotors are grooved, the brakes are on their last legs, and the tires are at the replacement point of the tread. The brakes and the tires I could understand, the car had 35,000 miles, I’d consider that wear and tear. Not at the dangerous level, but justifying replacements. But the rotors? An oil leak? Seems that should have been found during their check two weeks earlier. My big mistake, and I take full responsibility for not listening to my instincts, I gave the approval to move forward on all the repairs. Then comes the phone call, the sensors on the tire are near their replacement date and should be replaced. I told them the sensors had just been replaced (which Ultimo did confirm), but they insisted they were old and it would cost me significantly more to have it done later, it was cheaper to have it done now when the tires were being done. By this time I was really frustrated, but gave the OK. My mistake on that one, should have said no, should have picked the car up. When I picked up the car the service guy made a point of telling me that the four tires they’d originally put on the car wouldn’t balance correctly, so they’d had to get different tires. To which I was thinking, why would you even tell me that? Shouldn’t I expect four high quality tires perfectly balanced? I had purchased an extended warranty and first asked Napleton if they could help me. No, because it was after the car was repaired. I checked with the car-afficionados about what I was charged by Napleton and the agreement was, absolutely ripped off. Tires at three times the price. Sensors simply should not have been installed. Napleton must have just sensed the ‘this woman drives her kids in this car and will do anything and everything to make sure the car is as safe and road ready as it can be’ and started laughing all the way to the bank. My car aficionado guy friends have found me two independent mechanics that specialize in Porsche. (thanks guys, nice to know chivalry is alive and well, as is ethics, fairness, and decency). Bottom line. I screwed up by not asking around for the best place to take my Porsche. I also screwed up by not listening to my instincts and driven out the door three minutes after I drove in, or at least after they suggested such a huge range of work. I’ve owned 8 different brands of cars (all manual transmission, several in the luxury class ) over the last 30 years and have always gone to a dealer and been treated respectfully and fairly. It simply didn’t occur to me that a prestigious brand like Porsche would tolerate such behavior. Consider this buyer bewared. Never again Napleton Porsche. More

Napleton Autobhan Experience Kerry, thank you for being there for me at the Autobahn track-day experience, you have been very helpful getting me relaxed and enjoyed the entire exp Kerry, thank you for being there for me at the Autobahn track-day experience, you have been very helpful getting me relaxed and enjoyed the entire experience. Initially, I felt like a fish out of water and you were there to make sure that I was comfortable with the environment and program. The Autobahn’s staffs were professional and courteous and I think you made this happened. Also, I truly appreciate Napleton dealership to offer such program of the Autobahn track-day experience which I thoroughly enjoyed. Secondly, Napleton indeed treats the customers well beyond the sale of the vehicles. Thank You. More

Napleton track-day experience Ron, thank you for enrolling and hounding me to get into the Autobahn track-day experience that was offered and sponsored by Napleton Porsche dealersh Ron, thank you for enrolling and hounding me to get into the Autobahn track-day experience that was offered and sponsored by Napleton Porsche dealership. You have been definitely an ambassador for what a sale professional of a great car dealership supposed to be, even though I have purchased the vehicle months ago. I truly appreciate the continued relations with Napleton Porsche. More

Don't trust them! Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just comple Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just completed by a trusted technician at a higher rated shop with all OEM parts. His only response to this was that it was not in the Porsche data base. DID YOU EVER LOOK AT MY CAR OR DID YOU LOOK JUST LOOK AT THE COMPUTER SCREEN? Also, my vehicle was not done in the time frame specified and no apology or explanation was offered. More

The service team, as well as the sales manager, always make me feel welcome and comfortable, whether I have the time to wait or not. It's an experience commensurate with a high-end car dealership, of cour make me feel welcome and comfortable, whether I have the time to wait or not. It's an experience commensurate with a high-end car dealership, of course- But I have purchased new Porshces in Pa. and Az., and Lamborghini's at dealerships in Ga. and Il., and my expectations have not always been met. The crew at Napleton could teach a clinic, but it's more than just knowing what to do, it is also the little things as well. They deliver as expected, and even go the extra mile to remember details and dare I say, treat you as a friend as wel as a valued customer. If I lived a little closer, I might stop by just for fun! I reccomend Napleton highly. More

For the past 10 years I have had my cars serviced by the team at Napleton Porsche. Without exception, I have been treated admirably and my vehicles have been serviced properly and to expectations. The serv team at Napleton Porsche. Without exception, I have been treated admirably and my vehicles have been serviced properly and to expectations. The service staff is pro-active in explaining the work required, the time to complete the work and the cost associated. No surprises. Extremely satisfied with the level of professionalism and knowledge exhibited throughout the dealership. More

My dad and I have been coming to Napleton Westmont for years, both for sales and service. They have always taken care of us, going way above and beyond the standard for excellent customer service. I li years, both for sales and service. They have always taken care of us, going way above and beyond the standard for excellent customer service. I live in St. Louis, but I always wait until I'm visiting my family in Chicago to do major services so that I can bring it to Napleton. They have earned that loyalty, because they give me the luxury of not worrying that the work has been done right. As with all Porsche-related expenses, there is a bit of sticker-shock sometimes, but that would be the case anywhere. More

My experience with Napleton Porsche has been totally satisfying. As a specific example, today Mark Greco, service manager, devoted two hours to educating us on the Porsche recommendations for our new Ca satisfying. As a specific example, today Mark Greco, service manager, devoted two hours to educating us on the Porsche recommendations for our new Cayman. His presentation enables us to make much better use of the owner's manual and provides us with insights he has garnered from his years in Porsche maintenance. His presentation included a variety of useful topics: fuel choice, maintenance schedules, winter tires, battery charging, winter storage etc. Also he included commonly encountered situations and how best to deal with them. He was warm, friendly, and open to all questions. Even more than this he expressed a genuine interest in assuring us that Napleton Porsche stands ready to assist us with any issue large or small. Having purchased several new cars in the past from other dealers (Lexus excepted), I know that Napleton Porsche is a welcome change from the business as usual attitude exhibited by most dealers I frequently have encountered in the past. More