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Napleton Westmont Porsche
Westmont, IL
622 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 622 reviews
October 16, 2010
I brought my 1995 Cabriolet 993 in for adjustment of my convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over ad convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over adjustment of the frame itself. The hole was a 2" wide plus hole. When I confronted the service shop they did not deny that the hole was not there when I brought the car in yet they refused to fix it. I went up the ladder to the service manager, general manager and finally to the dealer Ed Napleton. At each step of this awful journey I was met with discontent and disrepect for myself and my vehicle. They ran through every excuse in the book. My convertable top was 15 years old and was bound to rip anyway.(not realizing the top was only 5 years old), I hadn't cared for the top properly, then reverting to a total denial of we just don't think we did it. They continued to refuse and when under threat of lawsuit actually laughed at me. Then came the ultimate in disrespect. The owner, Ed Napleton, when I began to lecture him on what I expected as a customer actually cut me off and said, and I am not kidding "Customer---your not my customer. Did you buy your car from me?" Of course I hadn't, I had only just spent $2,000 in his service department but, obviously that didn't count as being a customer to Ed Napleton. I knew the second he said it what kind of person and dealership I was dealing with. Never again. More
by bgeorge
Employees Worked With
Three
July 25, 2009
This Dealership sells fine cars but don't be fooled, they'll do anything to make a quick sale even it means going back on their word. In July of 2009, after finding a pre-owned 2004 BMW Z4 on the in they'll do anything to make a quick sale even it means going back on their word. In July of 2009, after finding a pre-owned 2004 BMW Z4 on the internet, I drove over 2 1/2 hours to the dealership to negotiate the buy. We could not come to terms initially but I followed up with phone calls to the manager and saleperson Rick Schneider. Two days later, I finally brokered an agreed upon price on the vehicle with the salesperson and offered to make a deposit via my Visa, he explained that this was not necessary. He congratulated me on the purchase and said just drive down to complete the paperwork and final payment. When I arrived, Rick informed me that they sold the car to someone else. Words could not describe my shock, anger and disgust. We had a good faith verbal agreement on the sale only hours prior and he assured me the car would be waiting for me. Apparently, another buyer came in after I had called and it appears that they wanted to make a quick sale without any thought of even contacting me. Over the course of 3 days I worked with this dealership to try and broker a deal. I made 3 offers over 3 days and the final offer was accepted. Initially, negotiations were fine, but in the end when they gave me their word - trust me, it meant absolutely nothing. You think may be negotiating with reputable people but beware, in my opinion you're not. After complaining to the sales manager, he just backed up his sales person, offered to find me another car and in the end just sent me on my way. I would NEVER recommend doing business with this dealership. Look elsewhere, better to deal with a salesperson you can trust. I did not find that Napleton Porsche. More
by mike53222
Employees Worked With
Rick Schneider
