Napleton Westmont Porsche

Napleton Porsche a pleasant buying experience I recently purchased a new Porsche's 2015 Macan-S from Napleton Porsche. I was very impressed by this dealership the minute I walked through the door I recently purchased a new Porsche's 2015 Macan-S from Napleton Porsche. I was very impressed by this dealership the minute I walked through the door even though the place was cluttered with luxury cars. The staff was helpful and the front desk manager, Dora was very cordial and my experience just got better and better. What impressed me most was the low key, no pressure approach from my salesman, Ron Channel. I had his undivided attention from the first to last visit and all subsequent inquiries were answered in person or on the phones with no pressure. This was the case with previous dealerships I visited that week. I mentioned to Ron of my uncertainty of the Porsche’s new SUVs quality since I never owned an SUV/sport car. I was a bit "technically challenged" on Porsche vehicles specifically on the newest SUV Macan, and my biggest concern was learning the handling about all the whistles and bells that came with it. Ron took me for a number of test drives and spend a great deal of time pointing out the many features the different type of Macans. He was most helpful in putting the right SUV since there were many options that could be had with the Macan-S. He was able to place me into the Macan types and options that I felt the most comfortable with. After the sale, Ron spent lots of his time for the better part of late afternoon even after the dealership closed. He went over every feature in my new new Macan-S, from the Navigation system to the audio controls. Ron also let me test drove a new Cayman-S with time to spare in the late afternoon on a weekend. All my questions in layman's terms about this new Porsche were answered, even he assisted me programming key features from my previous Lexus trade into my new Macan-S. The seats were adjusted with Ron’s help, the radio pre-sets were also adjusted. All in all, I have been very happy with the whole buying experience and, the follow up by Ron, especially he was adamant not to drill the front license plate because it marred the look of the vehicle. Ron Channel has been wonderful Sale Professional, thank you Ron and the staff at Napleton Porsche at Westmont. More

Don't trust them! Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just comple Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just completed by a trusted technician at a higher rated shop with all OEM parts. His only response to this was that it was not in the Porsche data base. DID YOU EVER LOOK AT MY CAR OR DID YOU LOOK JUST LOOK AT THE COMPUTER SCREEN? Also, my vehicle was not done in the time frame specified and no apology or explanation was offered. More

Great buying experience I would like to take the time and thank Napleton Porsche of Westmont for a pleasant car buying experience! My husband and I started looking for I would like to take the time and thank Napleton Porsche of Westmont for a pleasant car buying experience! My husband and I started looking for the "perfect car" around January but the whole car buying game was not something we were looking forward to. After countless hours surfing the internet, one of our options was on your lot, a 2012 Buick Lacrosse (unusual for a Porsche Dealer we thought but it didn't matter to us). On that Friday night before spring break, we stopped by your dealership to take a look and were pleasantly greeted by Mr. Paul Ksiezyk. With Paul, conversation came easy, the test drive went well and before we knew it we had purchased the car. Through our entire purchase, Mr. Ksiezyk was very professional, kind and I always felt that he had our best interest at heart. For that, we are truly grateful for the time that everyone spent with us that Friday evening. Thanks again for the wonderful experience and I LOVE MY CAR!!!! Happy customers in Yorkville, IL More

Out of State purchase, excellent experience This was my first time buying a car by just looking at a picture and from out of state and I couldn't have been more pleased. As crazy as it may sound This was my first time buying a car by just looking at a picture and from out of state and I couldn't have been more pleased. As crazy as it may sound, I bought a car (2006 MERCEDES BENZ CLS55 AMG) from out of state at NAPLETON PORSCHE, 201 E Ogden Ave, Westmont, IL 60559 while I was in Lynnwood, WA by just looking at a picture on their website, without test driving or inspection of any kind and everything went well to my satisfaction. I put all my trust on my salesman Ron Channell by asking a lot of questions and this guy is always available and willing to answer any question I may have had. He explained everything very clearly and he will only tell you the truth no matter what, If he doesn’t have an answer he will try to find it. There were no games or gimmicks and no high pressure sales tactics. .Ron was very pleasant to deal with and very friendly. My sales man Ron Channel was a true gentleman and continued to communicate with me for the entire time - He is super knowledgeable about not just cars but was honest which made it easier for me to trust his judgment. When it came time to do paperwork he was very clear on what I needed to expedite the process. He made the whole thing very painless. I look forward to working with him in the future!! I love my new car! I had the chance to communicate with the General Manager Jeff Witham as well and I'm more than impressed which make me to believe that the culture of such professionalism i experienced from my salesman is from the top management as I received from the General manager Jeff Witham. With my experience, this gentleman proved himself to be an exceptional person, respect and value all customers far or near. He was so kind, down to earth and respectful. They even shipped me a set of wheels to my home free of charge. He absolutely treated me as a valued customer. More

This is our 4th cayenne,among other vehicles, that we have acquired and had serviced at Westmont Porsche. Our main contact, Kerry Terlep, has been terrific to work with given his product knowledge, acces have acquired and had serviced at Westmont Porsche. Our main contact, Kerry Terlep, has been terrific to work with given his product knowledge, accessibility and promptness in responding to any inquiry. He is a bonafide product specialist and enthusiast. I highly endorse the skill and ease that Kerry offers during the search and acquisition process. My experiences have all favorable More

I worked with David Perkins. He did an excellent job of listening to my needs and showing me the appropriate options. He then demonstrated extreme patience as we navigated the negotiation process and went listening to my needs and showing me the appropriate options. He then demonstrated extreme patience as we navigated the negotiation process and went through all the logistical complexities of closing the deal (he even drove with me to get my M3 trade out of storage, which turned into a 2-hour nightmare as we waited for BMW Roadside Assistance to fix a flat). A very pleasurable experience that I am sure to repeat. More

Ron was very friendly and helpful. He explained the options very thoroughly, but if you have any other question he is more than happy to help you. options very thoroughly, but if you have any other question he is more than happy to help you. More

Ron Channell was very helpful and professional. Great experience and very satisfied with my purchase. Thanks again for a hassle free experience with no gimmicks. Great job! experience and very satisfied with my purchase. Thanks again for a hassle free experience with no gimmicks. Great job! More

Ron provides a high level of customer service and overall experience and personifies the high standards set by the brand. I would definately recommend Ron and the dealership. experience and personifies the high standards set by the brand. I would definately recommend Ron and the dealership. More

Best car buying experience I've had. Purchased a panamera from Napleton Porsche and was really impressed with everyone. The salesman, David Perkins was very helpful and explained the car well. I a panamera from Napleton Porsche and was really impressed with everyone. The salesman, David Perkins was very helpful and explained the car well. I also liked that I felt he had a genuine interest in my purchasing the best car for my lifestyle. The purchase and trade were both fairly effortless and I would most highly recommend this dealership. More