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Napleton Westmont Porsche

Westmont, IL

4.8
622 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. We will strive to earn your business, your top review and will cultivate a relationship unlike any other because we want to be your car contacts for life!
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201 E Ogden Ave

Westmont, IL

60559

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Showing 622 reviews

August 06, 2024

It is so sad to have beautiful cars sold by a terrible service organization. Unprofessional staff and management You think you’re buying I used car for a corner lot. More

by Simon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Witham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Vasquez
Aug 07, 2024 -

Napleton Westmont Porsche responded

Hi Simon, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton Porsche, we strive to provide exceptional service and support to all our customers, and we fell short in this instance. We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. We are deeply committed to improving our processes and ensuring that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we would greatly appreciate any additional insights you can provide about your experience. Once again, I apologize for the inconvenience and thank you for your understanding. We truly value your interest in our vehicles and look forward to the possibility of serving you better and helping you find the perfect vehicle. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

June 25, 2024

Paul K my sales person was very helpful to make this deal happen. his follow up and the dealership attention to detail is much appreciated. This is the second cayenne I purchased from this dealership and I s More

by rglakeshore
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Ksiezyc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Napleton Westmont Porsche responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

Benel at Porsche Napleton was an outstanding salesman, he was efficient, knowledgeable and cooperative. Tony in finance was also extremely helpful and professional. Tony took the time to throughly answer all More

by Yezy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benel Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pescatore
May 29, 2024 -

Napleton Westmont Porsche responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 04, 2024

The care, and the attention to detail was impeccable. I’d recommend this dealership and Paul to anyone. I am a repeat customer, and this is apparent because of the excellent dedication from the dealershi More

by drgoyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Channell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
Apr 05, 2024 -

Napleton Westmont Porsche responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 02, 2024

Excellent service from Paul Bilek and Jessica the business director. Made it easy! Thank you More

by Rick D
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bilek
Apr 04, 2024 -

Napleton Westmont Porsche responded

Hi Rick, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2024

I had the delight earlier today of meeting Paul Bilek for an orientation session. His knowledge is terrific, but was surpassed by his patience and people skills. Thanks for a great customer experience, Paul! More

by CJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Bilek
Mar 27, 2024 -

Napleton Westmont Porsche responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2024

Napleton Westmont Porsche provides professional, courteous service. I had the pleasure of working with Asfiya Khan (Sales), Peter Giannini (Sales Manager), Tony Pescatore (Finance), and Paul Bilek ( More

by NANCY.KOSCHIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Giannini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pescatore, Asfiya Khan, Paul Bilek
Feb 02, 2024 -

Napleton Westmont Porsche responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

January 30, 2024

I had a great experience with the Napleton Porsche team. Everything from the car purchase experience to the user tutorial provided by Paul Bilek. This was my first Porsche and his user training was easy to More

by MD
Recommend Dealer
Yes
Employees Worked With
Paul Bilek
Feb 01, 2024 -

Napleton Westmont Porsche responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 30, 2024

Paul Ksiezyc helped me find my CPO Porsche Cayenne, walking me through the process, options and incorporating my requirements. We test drove three cars, worked on pricing and financing. This was my sec More

by Mickey V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Ksiezyc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bilek
Feb 01, 2024 -

Napleton Westmont Porsche responded

Hi Mickey, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 27, 2024

Extremely pleased with the second delivery service provided by Paul Bilek. Coming to our home I order to address an issue was going above and beyond. More

by defrtt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bilek
Jan 29, 2024 -

Napleton Westmont Porsche responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Porsche!

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