Napleton St. Louis Nissan - Service Center

GREAT! Lou Fusz Service Center has always provided great service, The friendliness of the service staff which Julie and Kathy was immeasurable. They take the Lou Fusz Service Center has always provided great service, The friendliness of the service staff which Julie and Kathy was immeasurable. They take the time to make sure your need are met and that you are comfortable while you wait.We had 2 grandchildren with us and they made sure that they were occupied by offering the train table up front which helped us out a lot while we waited for our vehicle which wasn't long. Thanks a lot. More

Routine Service with a smile Our last four vehicles were purchased at Lou Fusz and the latest two purchased at and exclusively serviced by Lou Fusz Nissan which speaks for itself. Our last four vehicles were purchased at Lou Fusz and the latest two purchased at and exclusively serviced by Lou Fusz Nissan which speaks for itself. The quality of service has always been first rate and the latest visit was no exception. Service advisor Katy Webb greeted me with her sweet smile and treated me like a friend she was happy to see. More

Service Advisors took care of my car August 8 Saturday I went in for my oil change. Few minutes after I checked in, service advisor Ron Crum came in to the waiting room to show me my car August 8 Saturday I went in for my oil change. Few minutes after I checked in, service advisor Ron Crum came in to the waiting room to show me my car engine air filter. He said it is very dirty and asked me can they go ahead to change the new one for me. I appreciate he took the trouble to ask me first before doing any extra thing on my car. When all the maintain was done, he came and asked me can they wash my car. That day is short of stuffs on a Saturday close to noon time but yet he did his best for the customer. August 27 Thursday my car was towed in due to a dead battery. The service advisor was Dale Robbins. He said they will try to re-charge my battery first and see if it holds. After waited for a while, Dale Robbins came in and talked to me. He said after charging, they ran a test and the battery was not holding the charge so he said they will give me a new battery. Luckily my car is under manufacture warranty so new battery is free so as labor. I waited a bit, again Dale came in asked me do I have time to wait for another 10 mins as they can wash my car. I had a crazy morning tried to re-charge dead battery myself before calling the tow truck to Lou Fusz. I lost half day of my work due to dead battery so the free car wash and new battery made my day. Thank you Lou Fusz Nissan and Ron and Dale. More

Awsome Service Julie Reichert. All was great. Thanks Julie Reichert and everyone else was very pleasant to work with. I enjoyed my experience and highly recommend LouFusz to my friends and relatives. Julie Reichert and everyone else was very pleasant to work with. I enjoyed my experience and highly recommend LouFusz to my friends and relatives. Thanks More

Wonderful Julie As always Julie Reichert is friendly and most helpful. She clearly explains work done, and clearly explains recommendations future service. She makes As always Julie Reichert is friendly and most helpful. She clearly explains work done, and clearly explains recommendations future service. She makes the visit enjoyable. More

Awesome Service like always Every time I have my car serviced I am greeted by Julie with a smile. I love my mechanic Patrick as he always does a great job on my car and I trust h Every time I have my car serviced I am greeted by Julie with a smile. I love my mechanic Patrick as he always does a great job on my car and I trust his work and judgement and the fact that they don't try to sell you stuff you don't need. This is my second Altima I've bought there so that says a lot. Jared is always making sure I'm still happy with my car, too. Great staff! More

Bad experience with Lou Fusz Nissan Parts department I have got my money back. Thanks to Lou Fusz Nissan. On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (92 I have got my money back. Thanks to Lou Fusz Nissan. On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (925 North Lindbergh St. Louis MO 63146) for my car Nissan Altima. More

Lost and confused Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air a Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air and cabin filters as they are dirty and after market parts. Truth: both filters were installed 17 days prior and were purchased directly from the Nissan Parts Dept. Unless I'm driving 140mph in the middle of the desert there is no way my filters can be dirty in 17days so this is a poor recommendation to upsell products. I've kept the receipts and part numbers to everything regarding my vehicle so this doesn't happen. Secondly, I have no idea what advisor I even worked with as she never introduced herself. I actually had to ask the cashier what her name was and she apologized on her behalf because apparently it's a common issue. Sales portion of the building is clean and aesthetically pleasing but the service portion is hideous. Super awkward sitting 4ft away from someone staring at you in the recliner, dingy yellow walls, needed a map to find the bathroom from service, etc. There is a bathroom thru this door from service...sound good right? Well when you walk thru the door you find a hallway...is the bathroom in said hallway? nope. Once again had to find an employee to assist me in finding the bathroom. Offered a car wash if I was willing to wait for it...cool. Except that it doesn't dry your car so they give you back a wet car in February. More

Summary of my experience with my 2004 Murano: took the Summary of my experience with my 2004 Murano: took the car to Lou Fusz because of a rythmic road noise. Julie immediately diagnosed the problem as Summary of my experience with my 2004 Murano: took the car to Lou Fusz because of a rythmic road noise. Julie immediately diagnosed the problem as tires with uneven wear because of misalignment. spent $100 realigning the vehicle. noticed not much changed in before and after alignment report. left dealership with noise still present. called them and they said that once the tires are worn, there is nothing that can be done to fix the noise. it might go away with time or it might actually get worse. so I waited. after a few months, with the sound getting worse, i returned to the Lou Fusz. again, I was told it was the tires. nothing they could do except replace the tires. after a few more months I finally broke down and replaced the tires. leaving the tireshop, I noticed the noise was NOT GONE! took the car to an independant shop and within minutes they correctly diagnosed a bad wheel bearing. it was replaced and the problem was solved. I lived with this problem for months and bought new tires thanks to Lou Fusz' incompentence. More

i take my car for all maintenance work and always receive friendly and excellant service at my nissan dealer on north lindberg blvd. they inform me of any future services i might need. friendly and excellant service at my nissan dealer on north lindberg blvd. they inform me of any future services i might need. More