Napleton St. Louis Nissan - Service Center

First service appointment My first oil change on my 2016 Rogue with 22677 miles. I was told I need brakes and tires from the service department and the sales manager said I don My first oil change on my 2016 Rogue with 22677 miles. I was told I need brakes and tires from the service department and the sales manager said I don't need they are just trying to sale me brakes. Who do I brlieve? I thought buying CPO cars were inspected by a certfied inspector. Well I will see what the Attorney General has to say. More

Nice people, poor service This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multip This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multiple visits over the past 12 months. Twice, their shuttle service has forgotten to pick me up, leaving me stranded. They rarely call to provide updates on vehicles even when they have promised to. Twice I have made an appointment and brought my vehicle in for a specific repair only to be told upon arriving they do not have the parts and will not for several days, although the repair needs were known at the time of scheduling. Once I came to pick up my car at the agreed time and they told me it was not yet ready and they had simply forgotten to call me. This dealership is 30 minutes from my house, so these inconveniences around my work schedule and arranging rides from other people is a significant disruption to my life. The communication between departments appears to be very poor. During a safety recall situation, they called and told me Nissan would be charging me for my provided rental car unless my repairs were completed by a date later that week, which was *before* my already scheduled repair appointment; when I called them, alarmed, to follow up, they told me that the threat of charges from Nissan was untrue, and that they were just saying so to “scare” customers into taking the recall seriously. Finally, most recently, I asked them to run my check engine light for me, and was charged a $138 diagnostic fee without any warning in advance that this service had a fee, let alone such an expensive one! I would have gotten a diagnostic done elsewhere had I known. I have been patient with this dealership, but at this point, their kindness no longer can make up for poor service and bad experiences. More

Great experience Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location was the best over 3 other dealerships. More

Very courteous and prompt My first time experience was very nice. They got me in immediately. Very helpful in every way. I was very pleased with the service received. My first time experience was very nice. They got me in immediately. Very helpful in every way. I was very pleased with the service received. More

Professional Dealership If you want good customer service from professional advisors about your auto care, this is the dealership for you. I went to a mom and pop auto shop If you want good customer service from professional advisors about your auto care, this is the dealership for you. I went to a mom and pop auto shop for repairs then notice some problems with my vehicle. I went directly to Napleton Nissan and they assisted me with the information needed to properly care for my Nissan at no charge for this advice. Their team will take care of you. I was also given advice about my second car that is not a Nissan at no charge, most dealerships would have charged an arm and a leg just to give advice about my auto care concerns. I highly recommend Napleton Nissan on Page Ave. More