Napleton St. Louis Nissan - Service Center

visited with AC issues, 160 diagnostic fee. car returned a few days later with no issues found, 160 dollar charge. drove around for 90 minutes, issues recur, returned to dealer, they took it back and had it a few days later with no issues found, 160 dollar charge. drove around for 90 minutes, issues recur, returned to dealer, they took it back and had it for 2 weeks trying to recreate the issue. eventually they recreate it and return it to me(no charge this time) 3 days later issue returns, told itll be an additional diagnostic fee. additionally service desk was difficult if not impossible to get ahold of, so bad my advisor gave me his number. even having his number getting updates were difficult. More

Great service in no time at all, thank you very much More

This is the worst service department ever. They give your file to sales people to try to sell you a car in the service waiting room. I had an appointment schedules 4 days in advance and wasted 4 hours your file to sales people to try to sell you a car in the service waiting room. I had an appointment schedules 4 days in advance and wasted 4 hours there without my car being looked at. I asked for my car to leave and it took them another 30 minutes to find my car. When I got it back, there were spilled potato chips on my passenger seat and my coin change area was opened up. No apologies. No explanations. No more business from me... More

I was here a couple of weeks ago and they had the volume turned off the TV in the waiting room. They told me that the area manager did not allow it????? Silly right? I'm here today and wouldn't you know th turned off the TV in the waiting room. They told me that the area manager did not allow it????? Silly right? I'm here today and wouldn't you know that the volume is up and you don't to squint to read the captions! Such an improvement. Just to think that I was lied to before. More

Service department is terrible I had an 8:30 appt for oil change and breaks on a 40,000 dollor car it’s after 1pm and I am still waiting they couldn’t even give me a loner car I wasted a whole day here Jus f change and breaks on a 40,000 dollor car it’s after 1pm and I am still waiting they couldn’t even give me a loner car I wasted a whole day here Jus for them to come tell me that 40,000$ cars squeak it’s normal ..... customer service has really gone down the drain . Don’t waste your time they have no consideration for the unnecessary time this took out of my day I’m very displeased. More

Stay away! Stay away! Stay away! Bad all the way around - especially service department - didn't make repairs as stated. Would not give car fax - salesman told me he saw it and there was no accidents - it - especially service department - didn't make repairs as stated. Would not give car fax - salesman told me he saw it and there was no accidents - it was obviously in an accident!!!!! Found out too late! More

Took my 2015 4WD Sierra Truck in for routine maintenance. Had the tires rotated and balanced, all fluids flushed, rear brakes replaced, new battery, tibe-up. Flawless service and phenomenal price. I saved hu Had the tires rotated and balanced, all fluids flushed, rear brakes replaced, new battery, tibe-up. Flawless service and phenomenal price. I saved hundreds $$$$ Conner D. my service advisor and Eric W. Were awesone. 10 stars Mo More

I had a great experience with one of the Service Advisor's by the name of Connor Delles. I went in a for headlight bulb replacement and his service was excellent and efficient. I will definitely com Advisor's by the name of Connor Delles. I went in a for headlight bulb replacement and his service was excellent and efficient. I will definitely come back for another service in the near future. Many Thanks !!!!! More

Forced to pay for UNAUTHORIZED WORK My son took his car for an oil change only. After the oil change he was given an invoice for Oil change and added labor charges for tire rotation and My son took his car for an oil change only. After the oil change he was given an invoice for Oil change and added labor charges for tire rotation and some visual 10 million point inspection ( which is a fraud anyway). They did not get any prior approval from my son for tire rotation and inspection. At the end he was told that he has to pay for all that. My son being a 20 years old, was getting late for his class just paid them to get his car back so he could get to his class. I talked to the service manager the next day about it who rudely said that there is nothing he can do about it as my son have signed the invoice which meant he agreed to the charges (Even though my son was not even informed of the extra work prior to performing it). After three days of oil change we noticed oil leak on our driveway. Called Napleton who asked us to bring in the car. Sure enough the washer on the drain plug was not installed right. This sort of carelessness can be expected from a mechanic working under a tree shade and not an authorized Nissan dealer. A very unscrupulousness business. I wish i could give it no star. Stay away. More

Great Customer service Every time i have went into Napoleon Nissan Shermaine Jewell has been wonderful to work with she has such a good presence and great customer service Every time i have went into Napoleon Nissan Shermaine Jewell has been wonderful to work with she has such a good presence and great customer service , she is always very helpful and just like her name a jewel to work with ! Since the first time i have went in for service she has been helpful and that why i continue to come back to this location ! More