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Napleton St. Louis Nissan - Service Center

St. Louis, MO

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90 Reviews

90 Reviews of Napleton St. Louis Nissan - Service Center

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September 14, 2023

I came in Nov 2022 for a repair that I already had a diagnosis on from my trusted mechanic. This was related to a side mirror module that essentially would need to be re-programmed by the dealer otherwi More

by HollyLaMear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Willie Nissan service Manager, Cory Lopez Service Manager, Ron Mayhall Dealer Manager, Jessica (whom took Jim's phone # after he left)
Sep 17, 2023 -

Napleton St. Louis Nissan responded

Holly, we regret that this situation has not been resolved to your satisfaction, and we would like to try to restore your confidence in our business. Please reach out to Brandon Brown, Service Director, at 314.899.2669 so we can discuss the details of your visit in hopes of restoring your confidence in our dealership.

June 27, 2023

Great service work and the most convenient dates and times available. The staff is courteous and knowledgeable. On my last visit I worked with Lajoyce Cage and she was wonderful. She kept me up to da More

by stevehedderich
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lajoyce Cage
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2023

A+ customer service! Mark, the salesperson did a great job! Very knowledgeable and friendly! So recommend More

by NissanFan12
Recommend Dealer
Yes
Employees Worked With
Jan Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Napleton St. Louis Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 26, 2022

Horrible customer. He clearly dosent know the scope of his work and how to keep customers satisfied More

by sdionnejones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny,James
Aug 29, 2022 -

Napleton St. Louis Nissan responded

Hello! I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.

April 20, 2022

They have compassion and listen to your needs. They were polite and treated me with the utmost respect. I truly recommend Nissan as they are the best in customer service to make you happy. More

by Smc6523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad and the other manager that helped me Monday ( forgot his first name sorry) , Dan Loggins, Shermaine Jewell, John Williams, Kerry Brown
Apr 22, 2022 -

Napleton St. Louis Nissan responded

We're glad to hear our Staff took such great care of you, Smc6523! We hope we can continue to be of service to you down the road!

April 04, 2022

Sales was great. Service has improved tremendously. Keep up the great work. Service Advisor Lajoyce ensured my service was exceptional. More

by jkinealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 15, 2022 -

jkinealy responded

Service was exceptional Lajoyce went above and beyond to show the great improvements they have made.

February 02, 2022

The staff were friendly and accommodating. The facility has comfortable spaces and clean while you wait. More

by Marissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shermaine Jewell
Feb 04, 2022 -

Napleton St. Louis Nissan responded

Hi Marissa, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

December 01, 2021

Just sloppy. Instead of loner card they call you a Lyft, but when they put in the wrong address, there’s nothing you can do. I needed new tires, and the ones they said I needed were so cheap I couldn’t find More

by Nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney Williams
Dec 02, 2021 -

Napleton St. Louis Nissan responded

Hello, My name is Dan Loggins and I am the General Manager for Napleton Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at (847)208-0218? Thank you.

October 17, 2021

The service department was awesome. Ccar was done earlier than they told me and was cleaner then when I brought it in. Mark Mitchell the GM was great. Thank you Napleton Nissan! More

by sadowskikenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell, Dan Loggins
Oct 19, 2021 -

Napleton St. Louis Nissan responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Saint Louis Nissan!

September 20, 2021

I had an app for an oil change for my 50,000 infinity, they never called when it was ready they told some other guy there to call me at 4 Bc it was done. the guy who knew my car was done went home. The More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerry Brown
Sep 23, 2021 -

Napleton St. Louis Nissan responded

Hello, my name is Mariah Summers and I am the Customer Experience Manager here at Napleton Automotive. Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please give me a call at 314-817-9000 x2338 if there anything that I can do to assist you.

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