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Napleton St. Louis Nissan
St. Louis, MO
412 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations.
There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 412 reviews
May 28, 2015
Bad experience with Lou Fusz Nissan Parts department I have got my money back. Thanks to Lou Fusz Nissan. On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (92 I have got my money back. Thanks to Lou Fusz Nissan. On 15th of May 2015, I bought a spark plug wire set from Lou Fusz Nissan Parts Department (925 North Lindbergh St. Louis MO 63146) for my car Nissan Altima. More
by Muhammad Ilyas
Employees Worked With
John Ripper
March 30, 2015
Worst Nissan Dealer in St Louis Area I bought preowned Nissan Altima on 16-April-2015 from Lou fouz Nissan and on 24-Aprill-2015 I found that even a new car will cost me almost the same p I bought preowned Nissan Altima on 16-April-2015 from Lou fouz Nissan and on 24-Aprill-2015 I found that even a new car will cost me almost the same price from same store. I went to se store for the exchange of car and they refused to exchange and told me that they may do trade in same car with 3000 less then what I paid. I was surprised to see such behavior because Lou Fouz do have 30 days exchange program. When you buy from lou fouz guys they talk in different way but once u r done with the deal they will treat as if they have upper hand. It's my personnel experience thrice.i would suggest never buy anything from lou Fouz nissan they are very mean kind of seller only behind your money.they are cheaters and big liers never go there More
by Brajesh
Employees Worked With
Nancy O Connor
March 10, 2015
Didn't Know Where To Start A few days ago I contacted Lou Fusz Nissan, at Olive and Lindberg, and Danielle Schellenger answered the phone. I asked her many questions about a fe A few days ago I contacted Lou Fusz Nissan, at Olive and Lindberg, and Danielle Schellenger answered the phone. I asked her many questions about a few cars I saw online. My review here is specifically about her, she maintained a professional demeanor throughout our conversations, answering many questions and pointing me in the right direction. She was friendly, courteous, and patient all at the same time, as I was nervous about the process. Even though the car I ended up buying was not at her store, she left a great first impression! I ended up going to Lou Fusz Mitsubishi and the sales person I did business with was Chris Williams, a gentleman and price negotiations went without a hitch. Danielle Thurston was the Business Manager, she created a very relaxed atmosphere with any questions asked, she responded to thoroughly. I highly recommend Lou Fusz for the purchase of your next auto, new or used. More
by Michelle
Employees Worked With
Danielle Schellinger, Chris Williams, and Daneille Thurston
February 19, 2015
Lost and confused Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air a Originally came in for tire maintenance and ended up leaving with a lengthy list of things that didn't need to be fixed. Example- replace the air and cabin filters as they are dirty and after market parts. Truth: both filters were installed 17 days prior and were purchased directly from the Nissan Parts Dept. Unless I'm driving 140mph in the middle of the desert there is no way my filters can be dirty in 17days so this is a poor recommendation to upsell products. I've kept the receipts and part numbers to everything regarding my vehicle so this doesn't happen. Secondly, I have no idea what advisor I even worked with as she never introduced herself. I actually had to ask the cashier what her name was and she apologized on her behalf because apparently it's a common issue. Sales portion of the building is clean and aesthetically pleasing but the service portion is hideous. Super awkward sitting 4ft away from someone staring at you in the recliner, dingy yellow walls, needed a map to find the bathroom from service, etc. There is a bathroom thru this door from service...sound good right? Well when you walk thru the door you find a hallway...is the bathroom in said hallway? nope. Once again had to find an employee to assist me in finding the bathroom. Offered a car wash if I was willing to wait for it...cool. Except that it doesn't dry your car so they give you back a wet car in February. More
by tobicat04
Employees Worked With
????
November 11, 2014
Mixed Experiences My first experience buying a vehicle here several years ago (from Wes) was excellent. Unfortunately, our most recent experience was much less so. W My first experience buying a vehicle here several years ago (from Wes) was excellent. Unfortunately, our most recent experience was much less so. We came to an agreement on the trade in price of our car, only to have the trade in value appear several hundred dollars lower on the paperwork. At best this is a horrible lack of communication, and at worst it is outright dishonesty. I would be very wary of dealing with Tyler again or the Finance guy (I do not see his photo on the website now, and can't remember his name) who tried to cover it up by saying they were just moving numbers around. We have stuck with the Lou Fusz network because of our belief in their honesty and straight-forward approach. This last experience has me questioning that belief. More
by STLYorkshire
Employees Worked With
Tyler
October 01, 2014
Switcheroo or incompetence, you decide Long story short. Posted discount internet price. I expressed interest by phone, they confirmed discounted price by email, saying they'd sell it for Long story short. Posted discount internet price. I expressed interest by phone, they confirmed discounted price by email, saying they'd sell it for hat price. I said I'd be up the next day. Later, that night the discount price was removed on the listing. I called and spoke with a lead, who said he guessed the price was wrong to begin with and he'd check on it. I then later emailed the original salesman and the lead about the situation and my concerns, and never heard back from them. More
by James Berry
Employees Worked With
Jared, Randy
June 03, 2014
Great Overall Experience! Over the past week, I have been working with Ali, Kurt and Rick to buy a new 2012 Armada from Lou Fusz NIssan. Over the week long period, we were int Over the past week, I have been working with Ali, Kurt and Rick to buy a new 2012 Armada from Lou Fusz NIssan. Over the week long period, we were introduced to the Armada, took a nice test drive and we were able to agree upon an acceptable price. They allowed me to keep the Armada overnight to ensure that this was the truck that really met the needs of my family. Yesterday, I went back to the dealership and dealt with Kurt and Rick to get the vehicle all detailed up and get financing all worked out. I need to bring the Armada back this week to finish some detailing work and get some extra keys made, but they offered to help me by giving me a rental while it was back in to get finished up. Overall, I am very pleased with my experience at Lou Fusz Nissan. Ali, Kurt and Rick should be commended for their great customer service! I look forward to now working with the service department at Lou Fusz. Thanks again! More
by hackorsack
Employees Worked With
Ali, Kurt and Rick
March 25, 2014
Jared, Jack, and Ali were all great to work with. They were very up front with me and did not pressure me into anything. They educated me on all the available options and made sure my experience was posi were very up front with me and did not pressure me into anything. They educated me on all the available options and made sure my experience was positive and hassle free. I visited a few other dealerships where I was put in high pressure situations and intimidated by 3 or 4 sales staff members. That was not the case here and I would recommend this be the starting and ending place of any car shopping. More
by kweindel
Employees Worked With
Jared, Jack, Ali
March 03, 2013
I purchased a Used Nissan Maxima in January of 2013. Love the car, as I am on the 3rd Nissan from Lou Fusz. Katy Webb was my sales person. She did a great job in finding me the car I was interested in Love the car, as I am on the 3rd Nissan from Lou Fusz. Katy Webb was my sales person. She did a great job in finding me the car I was interested in The pricing was right on including my trade. I was unhappy about one part of the sale which did not get resolved. I wrote a letter to Mr Fusz about the problem and it was promptly attended to within a week. I cannot say enough about the great customer service and great attitude of the people I have encountered at the dealership. I highly recommend the Lou Fusz Nissan dealership for sales and service. Sincerely Marilyn Keimon More
by 1965marilyn
Employees Worked With
Katy Webb
January 05, 2013
My husband and I purchased a 2013 Nissan Altima in December 2012. Our sales staff member, Jack Christeson, was friendly, comfortable, and he made the pricing negotiation an easy process. The financi December 2012. Our sales staff member, Jack Christeson, was friendly, comfortable, and he made the pricing negotiation an easy process. The financing team was just as cooperative. My husband and I chose this dealership based on all the positive reviews we read, and we read a lot! I am happy to say we are now contributing to those reviews. More
by melduke
Employees Worked With
Jack Christeson
