Napleton St. Louis Nissan

Highly recommended Worked with Erin Mays previously, she set me up with Josh Creamer to work on purchasing a Rogue - Josh walked us through our options quickly and thoro Worked with Erin Mays previously, she set me up with Josh Creamer to work on purchasing a Rogue - Josh walked us through our options quickly and thoroughly - drove a few, and found the cars we wanted. Very enjoyable experience for my wife and I - got the car we wanted in the range we wanted considering discounts for end of year. I would highly recommend going to work with them - working with Kevin Burke in finance as well was exactly what it should have been; quick, fair and honest - even on a busier day for them, they all helped us feel welcomed to be there and excited about the future of their dealership. I highly recommend going to Napleton if you are interested in any of their vehicles, used or new. More

Worst purchasing experience ever I have been dealing with the incompetence of every department in this dealership for 2 moths. The finance department processed my purchase incorrectl I have been dealing with the incompetence of every department in this dealership for 2 moths. The finance department processed my purchase incorrectly twice after telling me falsely that I had to purchase a $2000 warranty in order to have the car certified. The title department took a month to gave me what ended up being the wrong paperwork for licensing. The service department had my car for 5 hours and still had to redo one of the inspections while I stood at the counter waiting to pick up my car. During none of my 4 visits to the dealership to correct their mistakes has any member of staff offered an apology, much less any type of compensation for my time and inconvenience. The only way this experience could be worse is if members of the staff came to my house weekly to pop my tires. More

Very courteous and prompt My first time experience was very nice. They got me in immediately. Very helpful in every way. I was very pleased with the service received. My first time experience was very nice. They got me in immediately. Very helpful in every way. I was very pleased with the service received. More

Professional Dealership If you want good customer service from professional advisors about your auto care, this is the dealership for you. I went to a mom and pop auto shop If you want good customer service from professional advisors about your auto care, this is the dealership for you. I went to a mom and pop auto shop for repairs then notice some problems with my vehicle. I went directly to Napleton Nissan and they assisted me with the information needed to properly care for my Nissan at no charge for this advice. Their team will take care of you. I was also given advice about my second car that is not a Nissan at no charge, most dealerships would have charged an arm and a leg just to give advice about my auto care concerns. I highly recommend Napleton Nissan on Page Ave. More

Napleton Nissan willing to lie for a few hundred dollars A friend of mine needed a car, since the brakes went out on hers. She is a young single mother, working full time, and was a bit desperate to find so A friend of mine needed a car, since the brakes went out on hers. She is a young single mother, working full time, and was a bit desperate to find something fast, so she could keep her job. Napleton Nissan sold her an older Chevy for over ten thousand, giving her $500 for her trade. It was not a good deal, but she took it. The fact that she did not have the money did not stop Nissan, who very creatively set up a 3-tier down payment for her, so she drove off the lot after paying the only $200 she had. However, she would owe $400 after each of the next two paychecks (over half of her take home), as well as a 5 year used car loan at 26% interest. When she reviewed, with me, the deal she had made, I offered to go back to Napleton Nissan and see what could be done. Nissan said they would not take the car back (understandable, it was sold "as is" and they are entitled to take as much as they can from each customer who wanders in). The purpose of this complaint is that when we discussed simply leaving the car at the dealer and allowing it to be repossessed (we had no option, since we did not have the money for the multiple down payments), Shawn Moody, the used car manager, offered to forgive the final $400 payment, saying this would give enough room to make the first couple loan payments. The offer was accepted. I asked Shawn what we needed to sign or do to make it official, and he said, "Nothing, I have it taken care of". (I know, we were foolish to trust him). I sent him a thank you email that evening confirming the new terms. A few days later, my friend went to the dealer to tie up some loose ends with a safety inspection, and they surprised her by demanding the $400. They said Shawn had left the company, and there was no record of any agreement to eliminate the last down payment. I called the new manager (Ricky Perez) and gave him a detailed recap of everything Shawn had told me (how a repossession would work, the net debt that would likely be left over, the long term effect on credit rating, etc). Rick basically said it did not matter. I then asked him to check Shawn's email where he could find confirmation of the agreement. He refused, saying it was cased closed. My friend will have to borrow the money to make the payment she does not owe, simply because Napleton Nissan St. Louis is big enough to make her do what they know is wrong. They took advantage of someone weaker, and in a tough spot, and all for $400. More

Excellent Leasing experience I had a wonderful experience at Napleton Nissan. I leased a 2017 Pathfinder that I adore. Thomas Baldwin and Dunmont Garrison were my salesmen and the I had a wonderful experience at Napleton Nissan. I leased a 2017 Pathfinder that I adore. Thomas Baldwin and Dunmont Garrison were my salesmen and they could not have been more helpful. Everyone from the GM to the Sales Manager to the Salesmen were super nice and respectful. I highly recommend this Dealership especially considering how respectfully I was treated as a single female car buyer. More

Overall Excellent I've never been to a Nissan service center that wasn't completely honest and didn't do great work. You know you will be getting the correct OEM parts I've never been to a Nissan service center that wasn't completely honest and didn't do great work. You know you will be getting the correct OEM parts and fluids when you take your Nissan to Napleton, they aren't going to be cheap but their expertise and work deserves to be compensated. Beware letting anyone OTHER than Nissan service your Nissan. I've been a Nissan driver for 14 years and am on my 3rd Nissan, the last one I had for 10 years. I've learned a bunch about them over the years and also from being a customer service rep for my own company (I sell tools and HVAC parts) for over 3 years now to know that OEM parts and fluids are the only way to go, and that sometimes anything OTHER than OEM can irreparably damage your vehicle. My last Nissan was damaged by a standalone service center who shall remain nameless when they put the wrong CVT fluid in. They charged me a paltry $90 for a service that *SHOULD* have been over $300 because the correct CVT fluid is not cheap. It's not worth the small savings to put aftermarket parts and oils into your car. My ignorance cost me my transmission and ultimately my car, which I desperately loved. Sales guys here are absolutely honest, and full of humor. They work hard to get you where you want to be in terms of financing and are always happy when you're happy! I really wouldn't go to anyone else. I love my new Rogue Sport! Thanks, guys! ~Amanda H. More

Great service excellent salesman Maurice! Great service, excellent salesman Maurice Garrison! Would definitely recommend! Went out of his way to satisfy customer. Very courteous, very familia Great service, excellent salesman Maurice Garrison! Would definitely recommend! Went out of his way to satisfy customer. Very courteous, very familiar with cars. Excellent service, excellent, excellent experience. More

Great Service I was told all the things that was wrong with my car, which total over $1000 and I didn't feel pushed into having the work done I was told all the things that was wrong with my car, which total over $1000 and I didn't feel pushed into having the work done More

Service Great hassle free oil change tire rotation. No appointment needed on weekdays. Fast friendly professional service dealership. Nice waiting area,comple Great hassle free oil change tire rotation. No appointment needed on weekdays. Fast friendly professional service dealership. Nice waiting area,complementary coffee,snacks,TV. Highly recommend. More