Napleton St. Louis Nissan

Rocky start nut great ending! After getting off to a very rocky start due to an apparent miscommunication between the nation call center and this dealership, things greatly improve After getting off to a very rocky start due to an apparent miscommunication between the nation call center and this dealership, things greatly improved. Mike Gamblin not only apologized for the mix up but actually followed through on his word to give us both the vehicle and the deal we were initially promised by the call center. From there on, Chris from the sales department walked us through the buying process, delivered and went over the details of how to operate the vehicle very thoroughly. Very impressed at the way Napleton Nissan responded by making an initially bad situation into something very good for the sake of the customer. Napleton Nissan will be on our car buying radar from here on out because they made things right!! More

Nice people, poor service This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multip This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multiple visits over the past 12 months. Twice, their shuttle service has forgotten to pick me up, leaving me stranded. They rarely call to provide updates on vehicles even when they have promised to. Twice I have made an appointment and brought my vehicle in for a specific repair only to be told upon arriving they do not have the parts and will not for several days, although the repair needs were known at the time of scheduling. Once I came to pick up my car at the agreed time and they told me it was not yet ready and they had simply forgotten to call me. This dealership is 30 minutes from my house, so these inconveniences around my work schedule and arranging rides from other people is a significant disruption to my life. The communication between departments appears to be very poor. During a safety recall situation, they called and told me Nissan would be charging me for my provided rental car unless my repairs were completed by a date later that week, which was *before* my already scheduled repair appointment; when I called them, alarmed, to follow up, they told me that the threat of charges from Nissan was untrue, and that they were just saying so to “scare” customers into taking the recall seriously. Finally, most recently, I asked them to run my check engine light for me, and was charged a $138 diagnostic fee without any warning in advance that this service had a fee, let alone such an expensive one! I would have gotten a diagnostic done elsewhere had I known. I have been patient with this dealership, but at this point, their kindness no longer can make up for poor service and bad experiences. More

Choose Kelly!!! Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She ge Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She genuinely wants to help and cares about her clients. I will refer anyone I know to her. More

Wonderful car dealership I had a very pleasant experience at Napleton Nissan. Kelly Roussin helped me get into a beautiful 2018 Nissan Sentra. She was extremely helpful and ve I had a very pleasant experience at Napleton Nissan. Kelly Roussin helped me get into a beautiful 2018 Nissan Sentra. She was extremely helpful and very friendly during the entire process. Everyone at Napleton was extremely friendly and welcoming. I definitely recommend them. More

Listens to the customers I had Jake a my salesman he listened to me and help focus on what was best for me. He saw my frustration and wanted to help me get in the car I wanted I had Jake a my salesman he listened to me and help focus on what was best for me. He saw my frustration and wanted to help me get in the car I wanted not what he wanted to put me in. I love the fact that he listened to me and now I am in my car. Thank you Jake keep up the awesome job. More

DON’T SHOP AT NAPLETON NISSAN IN ST LOUIS DON’T SHOP AT NAPLETON NISSAN IN ST. LOUIS. Poor communication, coupled with the fact that if you don’t finance through them they will most likely pul DON’T SHOP AT NAPLETON NISSAN IN ST. LOUIS. Poor communication, coupled with the fact that if you don’t finance through them they will most likely pull the deal. I am in Sales and understand how things work, but I have never had such unprofessional service. I called three or four times in a day to try to get in contact with anyone. Once I negotiated the deal, they TEXTED me to let me know that they would not be doing the deal. Then after Napleton told me they would not do the deal, separate sales individuals kept calling me to ask me how we could make a deal happen. Very un-organized. Here’s a tip, build relationships with people and don’t screw them over. I would welcome a phone call from any of upper management, but I don’t imagine I will hear anything, because I really don’t think they are in the business to sell cars! More

Overwhelming but Amazing Outcome I was very anxious and overwhelmed about purchasing a car. As soon as I walked in the door Damont Garrison approached me and he was really friendly. I I was very anxious and overwhelmed about purchasing a car. As soon as I walked in the door Damont Garrison approached me and he was really friendly. I told him while I was there and he told me that he would help get me what I wanted at the price I could afford. He was very patient as I test drove cars. He did not pressure me to buy a car that I was uncomfortable with. Once I found the car I wanted he walked through my options with me and even made sure I was comfortable with the car before I drove off the lot. I would definitely buy a car from him again More

Great experience Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location Everyone from the customer service representative, maintenance man, to the cashier were really friendly and heart warming. The price at this location was the best over 3 other dealerships. More

Liars! liars! liars! I called and talked with the salesman and a lady consultant the day before to confirm if the price they were presenting was the actual price. Drove 2 I called and talked with the salesman and a lady consultant the day before to confirm if the price they were presenting was the actual price. Drove 2 hours from Columbia and they threw a price that was 8K more than what they told me! 15 minutes upon arrival the manager Troy calls to confirm the appointment. One minute after that call, the salesman contacts us and explains how his manager made him call us and says we cannot get the car for the price we were told. To top all the lies the manager said that the price they initially promised us was insulting to him! He was not man enough to come out and talk to us face to face or even apologize! With that said please save your time and dont go to these crooks, they will play you and waste your time! More

Great service I had a great experience at Nissan Napleton. They offered me a fair amount for my trade and the vehicle purchased was prized well. I was in and out wi I had a great experience at Nissan Napleton. They offered me a fair amount for my trade and the vehicle purchased was prized well. I was in and out within 2 hours or so. Any issues I found were fixed immediately. I would highly recommend this dealership. More