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Napleton St. Louis Nissan

St. Louis, MO

3.5
412 Reviews
Napleton St. Louis Nissan is proud to serve the areas of Saint Charles, Ballwin, and Hazelwood, MO. While our new Nissan store has been around for a few years, being part of the Napleton Automotive Group, our history runs much deeper. The Napleton family has been operating automotive businesses since 1931. We take pride in our history and attribute our great customer service to knowing exactly how to take care of drivers for generations. There are a lot of exciting things happening here at Napleton St. Louis Nissan. We offer exceptional service both during and after the sale. Come see why Napleton St. Louis Nissan is a great choice for car shoppers.
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10964 Page Ave

St. Louis, MO

63132

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Showing 412 reviews

February 01, 2023

Great place really nice staff with tons of inventory for me to make an easy decision on my new car! More

by cuboid-copier0u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Napleton St. Louis Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

February 01, 2023

A+ customer service! Mark, the salesperson did a great job! Very knowledgeable and friendly! So recommend More

by NissanFan12
Recommend Dealer
Yes
Employees Worked With
Jan Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Napleton St. Louis Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 28, 2023

A+ customer service! Mark, the salesperson did a great job! Very knowledgeable and friendly! The manager did a great job with my son for his trade in. We are extremely ha More

by milissalaves
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark & Ron
Jan 31, 2023 -

Napleton St. Louis Nissan responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 07, 2022

They are very good at giving customer service. Sales pleased and they have very good price. More

by Thefather0605
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge, Dan Loggins, Shermaine Jewell, John Williams, Kerry Brown
Nov 09, 2022 -

Napleton St. Louis Nissan responded

Thefather0605, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

October 10, 2022

Don't recommend. They will lie to your face. Top dollar for your trade, xx. I was offered 2400 more at another Nissan dealership and they end up making over 4000 off More

by auffenberg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerry Brown
Oct 14, 2022 -

Napleton St. Louis Nissan responded

Hello! I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.

August 26, 2022

Horrible customer. He clearly dosent know the scope of his work and how to keep customers satisfied More

by sdionnejones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny,James
Aug 29, 2022 -

Napleton St. Louis Nissan responded

Hello! I am Mariah Summers, Customer Experience Manager at Saint Louis Nissan. I'm sorry to hear about your recent experience did not satisfy your expectations and would like to gather some more information from you. Can you please call me at 636-926-1503? Thank you.

June 26, 2022

Very polite and patiance my sale rep Jervon really took the time explaining the details of the process and Mark the finance person was great also More

by ivybondon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and Jervon
Jun 27, 2022 -

Napleton St. Louis Nissan responded

Hi, we appreciate you choosing Napleton Saint Louis Nissan! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 09, 2022

The worst sales manager, my family member and I were completely disrespected and humiliated at Napelton When I ask what we could do to lower the price of the vehicle I was told directly to my face by th More

by Shalienav
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan Winters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Loggins, Shermaine Jewell, John Williams, Kerry Brown
Jun 10, 2022 -

Napleton St. Louis Nissan responded

Thanks for taking the time to express your honest concerns. It is discouraging to learn of your experience with us. We'd like the opportunity to discuss this with you. We would like an opportunity to make this up to you. Please reach out to me, Ravonda Price, Customer Relations Manager at 636.926.1528.

May 06, 2022

Great customer service and pricing! Everyone was super nice and helpful. Would definitely purchase again from here! More

by Livynh_06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javuan Banks
May 09, 2022 -

Napleton St. Louis Nissan responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 05, 2022

Artis Jones did a great job of meeting our needs at Napleton Nissan. Very easy to work with and quick responses! More

by carrike05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artis Jones -sales
May 06, 2022 -

Napleton St. Louis Nissan responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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