Napleton St. Louis Nissan

Best experience I’ve ever had!! Such an incredible dealership! Bruce Mady and Shane Lough helped me out!! If it wasn’t for them I would not be in my brand new Nissan!! Such an incredible dealership! Bruce Mady and Shane Lough helped me out!! If it wasn’t for them I would not be in my brand new Nissan!! More

False Advertising and Shady Sales They put out low prices and false mileage on Autotrader. When I tried to get the price that was advertised they added on more charges. They were als They put out low prices and false mileage on Autotrader. When I tried to get the price that was advertised they added on more charges. They were also very snarky and unfriendly once I called them on their methods. I was lucky that another dealership told me they put their loaner cars out as "new". When he said that, I asked about the mileage on the car I wanted and it had almost 10K miles on it and Autotrader said 5. More

Good customer service Really friendly customer service was offered. A competitve price and supportiveness was given. Really helpful as well. Napleton has been our go to pla Really friendly customer service was offered. A competitve price and supportiveness was given. Really helpful as well. Napleton has been our go to place when it comes to customer service. More

Purchasing a new vehicle Was given a clear understanding of the purchase I was making, the process and options I had through out the buying process. Great group of guys at thi Was given a clear understanding of the purchase I was making, the process and options I had through out the buying process. Great group of guys at this establishment More

New car shopping JayP went out of his way to help us find the right truck for my needs. Great job and wonderful customer commitment! He spent the hot afternoon with u JayP went out of his way to help us find the right truck for my needs. Great job and wonderful customer commitment! He spent the hot afternoon with us, and listened to our concerns. More

advertise something not on car to get us into dealership Found car online drove to dealership test drove car agreed to buy one of the main reasons we came is because it was advertised with navigation the s Found car online drove to dealership test drove car agreed to buy one of the main reasons we came is because it was advertised with navigation the sticker on the car from the dealership also said navigation the response from sales people was it’s unfortunate but the computer made a mistake and we won’t put it in or reduce the price of the car because after we took the car in trade we hade to make repairs of over four thousand dollars so we started to leave. The sales manager followed us to our car asked us to come back in and they would fix the problem we returned because we needed car immediately for our work.it was costing us over three hundred dollars a day and we lost the entire day on this car the dealer made no effort to make it right so needing a car for the next day we bought it for full asking price when I was leaving they handed me only one key and fob said that’s it buy your own key. Went to Buick dealer key cost forty dollars ( chip) key The fob was over two hundred with programming We feel this dealer is not trust worthy and would tell everyone not to shop there. RickFrye More

First buying experience This is my first car buying experience and it was amazing! Brandon Ellitott was a great helper in showing me everything I could learn about buying a c This is my first car buying experience and it was amazing! Brandon Ellitott was a great helper in showing me everything I could learn about buying a car! Thank you all so much including the Nissan team! More

Great sales team Brandon Elliott was extremely helpful throughout the entire process from determining the right vehical and options to final decision. Very personable Brandon Elliott was extremely helpful throughout the entire process from determining the right vehical and options to final decision. Very personable and easy to work with. More

Awesome Service Napleton delivered again! Couldn't be happier with the service and staff! Norman kept me in the loop on what needed to be done as well as answering Napleton delivered again! Couldn't be happier with the service and staff! Norman kept me in the loop on what needed to be done as well as answering my questions on what warranty service was going to be coming up. More

Great Service I generally don't like to have maintenance done by a car dealership, however, I have found the prices comparable with the drive up oil change places, I generally don't like to have maintenance done by a car dealership, however, I have found the prices comparable with the drive up oil change places, and I get that 'personal touch' showing details of all services that have been completed on my car. I am never pressured to purchase recommended services. Overall great experience. More