Napleton St. Louis Nissan

Deceptive Tactics My son wanted a new Nissan Titan and Napleton Nissan has one in stock he was interested in. When you access their site and select the Titan, a pop-up My son wanted a new Nissan Titan and Napleton Nissan has one in stock he was interested in. When you access their site and select the Titan, a pop-up appears offering a $50 Amazon gift card if you take a test drive. Their site also list a fluctuating discount price that can change on any given day. Don't plan on getting either if these if you try to make a purchase. When you complete the gift card form online, you are simply providing your contact information for them to contact you and they don't process the coupon code for you to get the card. The discount price is simply to get you to interested in their vehicle where the discount price is not even a starting point. They want to add: 1. A second destination charge $1065 to the MSRP they have listed, which already included $1395 destination charge. 2. Napleton Experience $1395, not worth what you are paying in my opinion. 3. Retail Communication charge $1000, don't think you get anything for this. Based on the internet discounted price, I coached my son to set the price he is willing to pay and stick to it. He walked away without making a purchase. Another basic customer service issue is they want to set an appointment to make sure the vehicle you are interested in will be ready when you arrive with gas for a test drive. We set an appointment, but it took over 30 minutes to make the truck available and then we had to get gas before taking a test drive. Bottom line is do your homework and know your numbers when dealing with any dealership. The one positive is my son learned a good lesson without spending too much on this truck. More

I would give them zero stars if possible! I bought a used car from Napleton Nissan in July and still waiting on my title. The title clerk named Michelle never returns my calls, only takes my call when I ask car from Napleton Nissan in July and still waiting on my title. The title clerk named Michelle never returns my calls, only takes my call when I ask for someone above her and then she’s completely rude. She gives different dates as to when my title was sent via FedEx and will not confirm tracking info or address. Tells me it’s my fault I don’t have my title and I should’ve notified them sooner but how can I when NO ONE returns my calls and I have to take time off of work to go to the dealership to address the situation. They know they are wrong because the did another inspection and emissions test without charge. Furthermore, I was medically retired from the Army after 24 years of service in October as a disabled veteran and cannot get my plates until I receive the title. So far, they have refused to pay for the late fees. More

Great Customer service Every time i have went into Napoleon Nissan Shermaine Jewell has been wonderful to work with she has such a good presence and great customer service Every time i have went into Napoleon Nissan Shermaine Jewell has been wonderful to work with she has such a good presence and great customer service , she is always very helpful and just like her name a jewel to work with ! Since the first time i have went in for service she has been helpful and that why i continue to come back to this location ! More

Napleton Nissan Elliott is an excellent saler, he is quite funny and really nice. And the cart is quite a good deal. I hope you can find you dream car here. Elliott is an excellent saler, he is quite funny and really nice. And the cart is quite a good deal. I hope you can find you dream car here. More

They went above and beyond I gave this dealership five stars because the whole team went above and beyond they made it happen for me I was turned down every where else came to t I gave this dealership five stars because the whole team went above and beyond they made it happen for me I was turned down every where else came to them got me a car thanks ron mayhall for taking your time to found me a car that fits my budget my sales person Brandon when I walked in he said he was gone make this happen and he did thank you you guys go check them out customer service is great More

Dan Loggins does not care about your business Long story short I was told by this individual he could take or leave my business and that it doesn't matter to him if I buy the car. Told me the only Long story short I was told by this individual he could take or leave my business and that it doesn't matter to him if I buy the car. Told me the only way he would come down on the price is if I brought him more people to buy more Vehicles as if I'm a Salesman More

Horrible experience today Was just told by their sales manager he could take or leave my business and doesn’t matter one way or another to him. This was after three hours of Was just told by their sales manager he could take or leave my business and doesn’t matter one way or another to him. This was after three hours of waiting while they “crunch numbers “. Telling me they can’t get my payment where they want it. And then all of a sudden they can make my payment where I want it but they need $3000 down. Brandon Elliott was very respectful and if he worked at another dealership I would go there More

Buy a new car I went to Napleton Nissan to look at a car. My experience that I got fr another dealership was not so great I spoke with the general manager Mr. Jame I went to Napleton Nissan to look at a car. My experience that I got fr another dealership was not so great I spoke with the general manager Mr. James Kingery he answered the question that I ask from pass experience on looking at other cars. He let me know that he would work with me on getting the car that I like and tested drove. My expectations was met,I very pleased and I will refer other to this dealership Napleton Nissan. I got the car that I wanted. Thank you Mr. Kingery for working with me putting the needs of your customer first. From customer service, sales, quality of work, finance manager it was my pleasure to do business with Napleton Nissan. Thanks again, Pam Jackson 😊🤗 More

Great customer service!!! I appreciate the fact I was treated with professionalism. I also had a few laughs on top of getting the car I wanted to drive away in. I appreciate the fact I was treated with professionalism. I also had a few laughs on top of getting the car I wanted to drive away in. More