Napleton St. Louis Nissan

The “napleton experience” that you will receive is pretty bad. I counted the other day and I’ve purchased 15 cars in 14 years (my wife and I) and have been to many many dealers in the STL metro. There are bad. I counted the other day and I’ve purchased 15 cars in 14 years (my wife and I) and have been to many many dealers in the STL metro. There are only two I would not recommend and Napleton is absolutely one I would steer clear from. Communication horrible and I have a feeling looking at other reviews too, that they truly don’t care about the customers. I had a very small problem that could have been fixed and how they handled it has lead me to advise others to go elsewhere (there are plenty of other dealers around town that it’s not worth risking it with these folks.) More

Great Experience! I am so thankful for Lemondrea!! He was patient with me and answered all the questions I had! I truly believe he worked hard to get me the best deal. I am so thankful for Lemondrea!! He was patient with me and answered all the questions I had! I truly believe he worked hard to get me the best deal. He even shared some of his own experiences on car buying for any future purchases I might make. Thank you again Lemondrea for making my experience with Napleton St. Louis Nissan great!!! More

I was a little worried going in because although I had a pre-approved loan offer on a vehicle I was worried my down payment and credit score wouldn’t be enough to finance a car. Chris Henry and Dan Loggins pre-approved loan offer on a vehicle I was worried my down payment and credit score wouldn’t be enough to finance a car. Chris Henry and Dan Loggins was very helpful from the moment I walked in. They were able to get me in something I liked with an even lower monthly payment than initially stated. They worked with me with limited credit and limited down payment. I’m a new car owner and I couldn’t be more ecstatic. Thanks Chris and Dan I appreciate all your hard work. More

My Experience Brad was an excellent saleman, he is friendly and very knowledgeable of the product he answer all my questions. I found the car of my dream at the rig Brad was an excellent saleman, he is friendly and very knowledgeable of the product he answer all my questions. I found the car of my dream at the right price. When you go to Napleton Nissan go see Brad. More

My salesman was extremely nice. His name was Brad and if he worked at another dealership I would work with him again. The “deal maker” on the other hand was absolutely horrible. I don’t remember his name bu he worked at another dealership I would work with him again. The “deal maker” on the other hand was absolutely horrible. I don’t remember his name but he was very condescending and very, very pushy. I knew the financing and interest rate I could get as I had already talked to my bank. Yet, he kept trying to push a 14% interest rate and an 8 year loan. I purchased a truck at fair market price for a vehicle in excellent condition, or so I thought. However, it has turned out to be a very unreliable vehicle with A LOT of covered up issues. Expenses so far are at about $1200 with much more to come. I’ve had to detail the truck due to the lack of detailing at the dealership. After, two days, and a lot of time and money, the vehicle is pristine, inside and out. Next, the plastic cover over the head light appears to have been super glued on, or at least attempted. That came lose and will be over $900 to fix as you have to replace the entire headlight. Lastly, at least for now, the vehicle doesn’t start sometimes. You can drive it somewhere and come back to it and it won’t start. Everything works on the dash but no power to the starter until you turn the key off then on 20-40 times. Battery is good as well as alternator. So far I’ve heard nothing from the dealer. I’ve called multiple times and asked to speak to a manger many times but I haven’t heard anything promising, nor have I spoke to a manger, ever. I would NEVER shop at this place again. Nor, would I have my vehicle serviced here. STAY AWAY! More

Forced to pay for UNAUTHORIZED WORK My son took his car for an oil change only. After the oil change he was given an invoice for Oil change and added labor charges for tire rotation and My son took his car for an oil change only. After the oil change he was given an invoice for Oil change and added labor charges for tire rotation and some visual 10 million point inspection ( which is a fraud anyway). They did not get any prior approval from my son for tire rotation and inspection. At the end he was told that he has to pay for all that. My son being a 20 years old, was getting late for his class just paid them to get his car back so he could get to his class. I talked to the service manager the next day about it who rudely said that there is nothing he can do about it as my son have signed the invoice which meant he agreed to the charges (Even though my son was not even informed of the extra work prior to performing it). After three days of oil change we noticed oil leak on our driveway. Called Napleton who asked us to bring in the car. Sure enough the washer on the drain plug was not installed right. This sort of carelessness can be expected from a mechanic working under a tree shade and not an authorized Nissan dealer. A very unscrupulousness business. I wish i could give it no star. Stay away. More