Napleton St. Louis Nissan

Genuine workers!! So engaging and personable. Great service! They wanted to make sure we were comfortable and pleased. I was very impressed by the communication! service! They wanted to make sure we were comfortable and pleased. I was very impressed by the communication! More

Stephon Jones was amazing today! My vehicle was cleaned and Patrick from finance was so helpful. The entire experience was stress free. Thank you for the help! and Patrick from finance was so helpful. The entire experience was stress free. Thank you for the help! More

Experience at Napelton Would like to start by saying the sales workers were always really polite and respectful, but that is about the only positive thing about this dealers Would like to start by saying the sales workers were always really polite and respectful, but that is about the only positive thing about this dealership. Below I'll lay out a list of all the things that I found quite repulsive and disrespectful while trying to purchase a used 2018 Honda Accord in the order they unfolded. It is important to note that I am a 22 year old graduating from college, which the dealership used to try to take advantage of me. 1. They have a sales manager named Jonathan that I began to email and he refused to talk price at all over email and insisted that I come to the dealership to meet with him. I agreed and when I showed up to the dealership to talk with him I was told that he is never actually at the store but only handles all the online matters. 2. From here I worked with a very nice sales lady and test drove the car. All was going fine and they wanted to try and determine what kind of deal they could work out for a loan. The car was listed at $20K and when they came back with a monthly payment and length I did the math and the total price I was going to end up paying would have been $29K which is an absolutely ridiculous interest rate. At this point I told them I would find my own financing and attempted to negotiate the price of the car. They refused to budge and I walked out of the dealership. 3. Roughly a week later the dealership called me and informed me that they were still interested in my business and would like to make a deal possible. I emailed the dealership to try to discuss price before driving to the dealership but they refused to discus over email and insisted that I again go to the dealership and sit down directly with a "VIP Sales Manager". When I showed up and told them I was to talk directly to a sales manager they insisted that all of the sales team were called VIP sales managers and I had to start the process over again, but I agreed in hopes they would negotiate price. 4. Once we sat down with the sales man he stated that the car was listed at $21K online and when we corrected him that it was $20K he showed us the price which was raised to $21K a couple hours before our meeting. This was a very shady move used by the dealer and when we showed him the price history he agreed to "negotiate" which resulted in them coming down to the original $20K price and refusing to go any lower. This was very frustrating since we were lead to believe over phone and email that they would negotiate before driving out there. 5. Before walking out of the dealership the salesman told me that someone else was coming to look at the car at 6:30 that day and that is why they wouldn't go any lower. This was a fat lie because we were sitting in the dealership at 6:15 when this was occurring and there is no way any dealership would schedule two different people at the same time to buy the same car. After this we promptly walked out of the dealership. 6. The same night around 9 at night the general manager of the store called me and said he still wanted to sell me the car. Finally, he started to negotiate price with me and when I pointed out that another dealership had almost the same car listed at $19,200 he agreed that he would sell me the car for that price and that he would call again in the morning to schedule when we could do the paperwork the next day. 7. The next day rolled around and I missed a call from him, but in his message he mentioned that he sees a worked with a salesman and had an offer of $19,200 but that I would need to meet in the middle at $19,600 to make a deal. This was infuriating because he was the one that I made the deal with the previous night. I returned his call and email stating that I was willing to buy the car for $19,200 but would not be renegotiating the price. I never got a response to either of these messages and left simply to believe that they no longer wanted my business. Overall, the dealership operates poorly and looks to take advantage of you. I would like to hope others have a better experience, but I would highly recommend taking your business elsewhere. More

I had high hopes for a great experience with this dealership. Unfortunately It hasn't been. I plan to return my vehicle and purchase the same vehicle from a different dealership. dealership. Unfortunately It hasn't been. I plan to return my vehicle and purchase the same vehicle from a different dealership. More