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Napleton River Oaks Hyundai Kia Genesis - Service Center
Calumet City, IL
73 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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73 Reviews of Napleton River Oaks Hyundai Kia Genesis - Service Center
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September 20, 2016
My New Friend Syonia I came through the service dept for bad gas in my 2016 Sportage. Andre Kimbrough and Bobby Clifford saw my frustration and suggested helping me by put I came through the service dept for bad gas in my 2016 Sportage. Andre Kimbrough and Bobby Clifford saw my frustration and suggested helping me by putting me in a 2017 KIA Sportage. At first I was apprehensive because I did not want a bigger payment than I was paying. Imagine my surprise to see that the new payment was not going to send me into the poor house! The guys at Napelton River Oaks KIA will take of you!! More
by Syonia'New Mom
Employees Worked With
Mario in service
May 24, 2016
Great outcome Went for service and Louis got me in a new 2016 car. So unexpected! The car is everything I wanted and more I'm very happy Thanks so much Went for service and Louis got me in a new 2016 car. So unexpected! The car is everything I wanted and more I'm very happy Thanks so much More
by franbu
May 05, 2016
Everyone is so friendly! Every time I come in to have service done on my car, I am acknowledged by my name! My car and I are always well taken care of and always out of there Every time I come in to have service done on my car, I am acknowledged by my name! My car and I are always well taken care of and always out of there in appropriate time! Everyone is so friendly and that is exactly why I come back every time to have my car serviced. For me the drive is worth it when I am treated and cared for with the friendliness of the staff at this location! More
by Samantha1991
Employees Worked With
Bob Westcott, Mike Winfrey
February 15, 2016
Dealership is very nice I came in to get my emergency brakes checked and a bulb changed. I ended up buying a new SUV. The salesmen Andre Kimbrough was very nice and informati I came in to get my emergency brakes checked and a bulb changed. I ended up buying a new SUV. The salesmen Andre Kimbrough was very nice and informative. Talked me into buying a new car. More
by Macon Rosie59
Employees Worked With
James
December 04, 2015
Service department treats you horrible after you own the car The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, The sales people are nice BUT once you purchase your car and need service they are horrible. They do not accommodate you when there is a malfunction, recall or defect on your brand new. I purchased a new Hyundai Sonata and had it six months with many problems, recalls and air bad defects so after many complaints I was advised to switch out my brand new car and start a whole new loan to finance another brand new Sonata (6 months of car payments gone down the drain). Now this car has been giving me problems and again recalls, so when I take my care to the service department I have to fight with them to honor my warranties, I am often inconvenienced with many trips to the dealers, long waits for repairs and there is never a loaner available. I spoke with the General Manager Ziggy ( they would only give me the first name) that would cut me off when trying to explain my case and could only tell me that "things break on cars there's nothing I can do about that", no apology for the inconvenience, no attempt to compensate, but very sarcastic and unprofessional. Needless to say I will never purchase a car from HYUNDAI again since things break on new cars and customers are left with many trips and long waits at the dealers! They treat you like royalty when you walk in to purchase the car but that goes down the drain when you become the car owner. There has not been one time that I walked into the service department and there wasn't an unhappy customer, even the cashier gave me a number to report the way they treat customers. Just sad! More
by voice for customers
November 20, 2015
new 14 Forte Ricky was great very down to earth. He's real n that was the best part! I highly recommend the dealership and RICKY THANKS#!!!! Love it Thanks again Ricky was great very down to earth. He's real n that was the best part! I highly recommend the dealership and RICKY THANKS#!!!! Love it Thanks again More
by bruce2015
Employees Worked With
Ricky Ledesma
August 01, 2015
Latonia quick pro,knows her job,connect with people no xx. Latonia love her leadership.love her work habbits.love her style of doing business.easy to tell she love her job. I would tell anyone who's looking fo Latonia love her leadership.love her work habbits.love her style of doing business.easy to tell she love her job. I would tell anyone who's looking for a car to give her a call. More
by Micronald61
Employees Worked With
Latonia akinyemi
May 28, 2015
"Wonderful experience" I came in for service check and left with a brand new vehicle; I would recommend this dealer and dealership, I was not there to purchase a vehicle but I came in for service check and left with a brand new vehicle; I would recommend this dealer and dealership, I was not there to purchase a vehicle but started inquiring as I browsed the showroom waiting for my car to be serviced, I walked out with a brand new car in just a few hours. what a wonderful experience ! More
by Wonderful experience
Employees Worked With
Antonio Pearson
May 04, 2015
Supreme I went into the dealership to have my vehicle serviced, in the interim I was approached by a charismatic salesman by the name of Danny Jones. Purchasi I went into the dealership to have my vehicle serviced, in the interim I was approached by a charismatic salesman by the name of Danny Jones. Purchasing a car was the farthest thought from my mind, and I am a true skeptic, for Mr, Jones to convince me to consider purchasing a new car speaks volumes to his salesmanship. I would recommend his excellent service hands down. Thank you Mr. Jones More
by keimoni
Employees Worked With
Danny Jones
