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Napleton River Oaks Hyundai Kia Genesis - Service Center
Calumet City, IL
73 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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73 Reviews of Napleton River Oaks Hyundai Kia Genesis - Service Center
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December 29, 2020
Went in for oil change and the next day had a pool of oil under my vehicle. Went back after finding and photographing the pool of oil to fix. Said it was fixed and again pool of oil under vehicle. Had to t under my vehicle. Went back after finding and photographing the pool of oil to fix. Said it was fixed and again pool of oil under vehicle. Had to take to original dealership who said oil plug gasket was missing. And dirty oil. More
by Dannycruiser46
Employees Worked With
December 10, 2020
I was helped by Dennis Mccraney in the service. He was very knowledgeable about what was going on with my kia forte. He was very professional and spoke in terms I could understand. From now on, I will onl very knowledgeable about what was going on with my kia forte. He was very professional and spoke in terms I could understand. From now on, I will only deal with Dennis. More
by dreamer196069
Employees Worked With
Dennis Mccraney
December 09, 2020
The gentleman that helped me was very nice and helpful his name was Dennis.He made the experience very tolerable and they took my car in very fast. I will return. his name was Dennis.He made the experience very tolerable and they took my car in very fast. I will return. More
by cgold230.cg
Employees Worked With
Dennis McCraney
October 13, 2020
Only came in for maintenance checkup. I was told about union rates for mechanics as to why they did not want to check some things. Maybe they were telling me to discourage me for having work done. The ins union rates for mechanics as to why they did not want to check some things. Maybe they were telling me to discourage me for having work done. The inside of my car was covered in grease and it was not washed. Bad customer experience. They had no interest in fixing my car. brake lights are not working Said they were not working when I came in, I doubt it. asked could they check fuses, was told about union rates and prices even though they supposedly fixed two recall items involving brake switches. Something going on here, will never return. Never call me to pick up call, Will call corporate office More
by Dinahf1
May 31, 2020
Latonia was a great sales consultant. I would totally recommend her to anyone that is in need of a new vehicle. She went beyond the call of duty to assist and insure I drove away in something new and nic recommend her to anyone that is in need of a new vehicle. She went beyond the call of duty to assist and insure I drove away in something new and nice. Excellent job!! More
by doloresmcgee211
Employees Worked With
May 01, 2020
Service I would like to thank Mr. Dave and Mr Dennis of the service department for the excellent care my vehicle received on 4/27/20. During this pandemic I w I would like to thank Mr. Dave and Mr Dennis of the service department for the excellent care my vehicle received on 4/27/20. During this pandemic I was provided the upmost service. I've been a customer of napleton kia for over 6 years. Thank you again for your continued service. More
by ksqt923
Employees Worked With
Dennis Mccraney
March 06, 2020
Jamison was fantastic ! He set up my car. Very Friendly and helpful. Riveroaks! Get more workers like Jamison!!! Will come back again ! Great Service!! Snacks were great!! and helpful. Riveroaks! Get more workers like Jamison!!! Will come back again ! Great Service!! Snacks were great!! More
by sharon3@live.com
Employees Worked With
Jamison
January 08, 2020
HORRIBLE CUSTOMER SERVICE!!! Hello, I had a 12:00 appointment today for a oil change . I dropped my 2017 KIA Rio off at 11:50 and was told by the service person that my vehic Hello, I had a 12:00 appointment today for a oil change . I dropped my 2017 KIA Rio off at 11:50 and was told by the service person that my vehicle was going in for the oil change as soon as he finished checking me in. I was asked if I was going to wait while it was being serviced and I told him that I was dropping it off because I had a ride back home. When I returned to pick-up my vehicle at 1:35 pm, I was told that my vehicle had not been serviced yet. I asked to speak to the service manager and was referred to David Sobczak. I told him that this is totally unacceptable and he said that this happens Sometimes and offered me a discounted oil change in whichI refused. First of all, I had an appointment! what's the use of making an appointment if my vehicle is going to be serviced whenever! This dealership gives a new meaning to the word unprofessional!!! I took off of work just so that I could make my appointment! Not to mention that I have referred several of my family members to this dealership! You have lost my business and not that it may mean a lot but, Customer service is the lifeline in sustaining business!! More
by mrj929jc2
Employees Worked With
David Sobczak
December 16, 2019
Service Dept. I purchased a Kia there in 2019 and and the paint is peeling off my truck and I have been calling the service dept. as well as the store manager and n I purchased a Kia there in 2019 and and the paint is peeling off my truck and I have been calling the service dept. as well as the store manager and no one answer, can't leave the store manager a message. I just tired to leave him a message and got disconnected and when you do reach someone they take your name and number down and DON'T return the call. VERY DISAPPOINTED IN KIA SERVICE DEPT. Now I have to go to another KIA service dept. away for where I leave and that is a shame. SHAME ON THE SERVICE DEPT. More
by ELI
Employees Worked With
Lacee Ealom - VERY NICE
