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Napleton River Oaks Hyundai Kia Genesis - Service Center
Calumet City, IL
73 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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73 Reviews of Napleton River Oaks Hyundai Kia Genesis - Service Center
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April 02, 2024
Was able to schedule an oil change for after my workday and use a coupon for additional savings. Also was able to catch up on the daily news while waiting in the customer lounge. and use a coupon for additional savings. Also was able to catch up on the daily news while waiting in the customer lounge. More
by adamssylviar
Employees Worked With
David Harris
October 17, 2023
I took my '22 Tuscon in for service and would like to commend Aurelia Houston!! She made a change to the speedometer display on my vehicle that had been an issue for me since I purchased the car. She h commend Aurelia Houston!! She made a change to the speedometer display on my vehicle that had been an issue for me since I purchased the car. She has helped with other minor issues in the past. She is professional, friendly, knowledgeable and helpful. I hope you appreciate the value she brings to your dealership! I do!! More
by lindseyodeborah
Employees Worked With
Aurelia Houston
June 14, 2023
This dealership has zero respect for its customers…or for itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The m itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The manager I’ve interacted with came off as though he visits this community but hates the people who reside in it. The workers have experienced this themselves. The advice the service reps gave me when servicing my vehicle was to “get rid of it!” I made a service appointment. When I bought in my vehicle I was suppose to get a loaner. They informed me they didn’t have one available but would call me to bring my vehicle in at a later date. This was months ago. Last time I was there, when paying, they asked me was I sure if they ran my card it would come back in my name😳 More
by JustPhil
Employees Worked With
Aurelia Houston
May 30, 2023
This dealership doesn't respect or value their customers. Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service depart Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service department called to say they were in. Paid an additional $366 for labor and drove car next day tire light on again. Returned car per service reps Hyundai programmer is broken and it not compatible with 2012 cars, Its now 5/30 haven't heard from any service rep, nor manager about fixing car that was paid in full for. I WILL NOT Recommend this location as they do not care about customers nor taking their money! More
by aliciamonet30
Employees Worked With
Ishmael, Aurelia
May 08, 2023
Poor customer service by Service staff. Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my che Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my check engine light on before leaving the lot. General manager claimed no responsibility. More
by tamboogie2
Employees Worked With
Phil Cher, Jordan Calhoun, Ziggy Grabowski
October 24, 2022
Had an appointment to get a recall part. Got their and they didn't have the part. Didn't try to compensate me in no kinda way. I asked to at least get a car wash after waiting almost an hour Got their and they didn't have the part. Didn't try to compensate me in no kinda way. I asked to at least get a car wash after waiting almost an hour I left. What's the purpose of scheduling an appointment to get there and not have the part to put on. At least could have gotten a call to let me know before I burned my gas and canceled another appointment to be there. Unexceptable !!!. More
by Anitamaney57
Employees Worked With
Jordan Calhoun
September 07, 2022
Excellent customer service Clean courteous and kept me informed about my vehicle status via txt In and out in reasonable amount of time My kind of service informed about my vehicle status via txt In and out in reasonable amount of time My kind of service More
by ms.amp
Employees Worked With
John
August 19, 2022
After reading all those positive reviews, I must share by thoughts and concerns. WELL, after submitting a review 8/19/2022, I was contacted by someone from Kia immediately after several calls. Thank U for yo thoughts and concerns. WELL, after submitting a review 8/19/2022, I was contacted by someone from Kia immediately after several calls. Thank U for your response. My conversation wasn't positive at all. I was told they were going to repair my 2019 Kia but they were NOT going to install a kill switch on the car nor were they going to install the immobilizer on the 2019 Kia to deter individuals for stealing the Kia again. That means I'll be in the same situation again: car (Kia) stolen again, filing an insurance claim again and back to Kia for repair. I see $$$ signs. I need encouraging advice. More
by Victimized Kia Owner
Employees Worked With
Mr. Holt
