Napleton River Oaks Cadillac

This dealer provides the most friedly and helpful staff that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service s that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service still exists. Leon Hendricks More

I have brought two (2) Cadillac vehicles from Napleton Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six years and all of the staff are just wonderful to deal with begining with the office staff, sales staff and not forgeting the Service Department. They have always been curteous and very efficient. Each time I've visited the service department, once the work has been completed, the Service Manager always sends me a letter asking if I was satisfield with the work performed on my vehicle and if not, to contact him directly. You can get service any better than that. I came to Napleton approximately six years ago to have my 2001 Cadillac DTS services after dealing with Arnie Bauer Cadillac in Matteson, IL. They had the worse Service Department and the attitude was very unprofessional of the Owner after I had made several complaints of the service that was performed on my vehicle. He just didn't care and expressed that to me personally. I informed him that I may be only one customer to you, however, this is one customer that you lost business with. I'm so glad I came to Napleton. Thank you all so very, very much! More

Could not have been treated any better. From the General Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. More