Napleton River Oaks Cadillac

While I have bought other cars at other dealerships, I can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the de can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the dealership, Joe professionally approached me, introduced himself and made me feel as if I were talking to a friend. He answered all my questions, yet he never pressured me or made me feel as if I needed to make a decision right away. He was very knowledgeable about the product and made himself available at anytime. This same courtesy followed through to the Financing area when I dealt with Steve Schultz another professional, knowledgeable, yet patience person who took his time to explain all necessary information. Mr Schultz also did not push the "hard sell" tactic, something I appreciated from both gentlemen. They both continued with follow-up calls after the purchase was finalized. I appreciate all courtesies extended by Napleton Cadillac and I would definetly recommend the dealership and these gentlemen to my family and friends!! More

This dealer provides the most friedly and helpful staff that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service s that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service still exists. Leon Hendricks More

I have brought two (2) Cadillac vehicles from Napleton Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six years and all of the staff are just wonderful to deal with begining with the office staff, sales staff and not forgeting the Service Department. They have always been curteous and very efficient. Each time I've visited the service department, once the work has been completed, the Service Manager always sends me a letter asking if I was satisfield with the work performed on my vehicle and if not, to contact him directly. You can get service any better than that. I came to Napleton approximately six years ago to have my 2001 Cadillac DTS services after dealing with Arnie Bauer Cadillac in Matteson, IL. They had the worse Service Department and the attitude was very unprofessional of the Owner after I had made several complaints of the service that was performed on my vehicle. He just didn't care and expressed that to me personally. I informed him that I may be only one customer to you, however, this is one customer that you lost business with. I'm so glad I came to Napleton. Thank you all so very, very much! More

Could not have been treated any better. From the General Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. More