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Napleton Mazda of Libertyville
Libertyville, IL
145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 145 reviews
November 09, 2023
Traded out my Jeep for a nice 2020 preowned CX 9 but when I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part a I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part as it was listed with no damages. That was 8/25/23. Today is 11/09/23 and I still do not have the part. When I picked the vehicle up it was getting dark and they conveniently backed it up so I would not see the damage. I was told they would charge the part to the sale and it would be sent. Nothing. I have called and emailed the finance department, sales manager, parts department and no one will get back with me. All of this follows me waiting for a $14K check that I was told I would have in two weeks and it took five. This was for equity on my trade that I didn’t want to put down. I can honestly say this has been the worst experience in buying a car I have ever had in follow up customer service. More
by TMC75
Employees Worked With
Interesting none of the people I worked with are listed.
September 07, 2023
I was sold a vehicle with bald tires, stains on the interior. I live 45 minutes away from the dealership and have been back there 3 times and still nothing was done. They don’t care about their custome interior. I live 45 minutes away from the dealership and have been back there 3 times and still nothing was done. They don’t care about their customers, they just care about the money! Do not buy a vehicle from these people. More
by kmwargo
Employees Worked With
Marion Richardson, Marty Napleton, Cherrick Thrower, Daniel Savage, Mark Jackson, Tom Glazos
March 08, 2023
Working with Oscar Rodriquez to find my perfect car was an enjoyable experience. He was very helpful and patient while I selected my perfect car. He went above and beyond to show me several choices orchest an enjoyable experience. He was very helpful and patient while I selected my perfect car. He went above and beyond to show me several choices orchestrating the new delivery of a semi which showed up at the dealer with new vehicles I was looking for pulling several into the service area so I could see them in the light. I would recommend Oscar if you are looking for someone who is willing to take the time to help you thru the process with no pressure sales techniques. More
by Debracashmore
Employees Worked With
Oscar Rodriquez
November 29, 2022
This dealership will damage your car and then “management” will completely ignore you. Mazda corporate will help, but it’s just annoying. Beware of Jeff and Joe K. “management” will completely ignore you. Mazda corporate will help, but it’s just annoying. Beware of Jeff and Joe K. More
by Customer
Employees Worked With
Joe K , Jeff Becknell
November 27, 2022
I recently bought my CX-5 2023 Mazda from Napleton of Libertyville and it was such an amazing experience. The whole staff was extremely friendly and helpful. Special thank you to Joe and Jason. Joe helpe Libertyville and it was such an amazing experience. The whole staff was extremely friendly and helpful. Special thank you to Joe and Jason. Joe helped me finish the deal on the phone with absolutely no obstructions, and Jason was very well-rounded to provide me details on the purchase and guided me through the whole process to get the best deal I was hoping for. HIGHLY recommend this dealership. Mainly look for Joe and Jason. More
by Isam Ismail
Employees Worked With
Joe, Jason
August 30, 2022
I have bought multiple cars and worked with Julie Jones and I have been in and out and she works really hard to get me what I want and definitely keeps her word and gets me the best deal. I walk out happy and I have been in and out and she works really hard to get me what I want and definitely keeps her word and gets me the best deal. I walk out happy every time! More
by gsantos728
Employees Worked With
Julie Jones
August 27, 2022
Recently, I purchased a 2021 Mazda CX-5 from Napleton, working with Julie Jones. She couldn't have made this process easier or more pleasant. From start to finish, Julie was transparent, knowledgable, hel working with Julie Jones. She couldn't have made this process easier or more pleasant. From start to finish, Julie was transparent, knowledgable, helpful, and friendly. Buying cars is not my favorite task. But, Julie's demeanor, lack of pressure, and kindness made this a very positive experience for me. More
by ND
Employees Worked With
Marty Napleton
August 27, 2022
We worked with Julie Jones at Napleton Mazda of Libertyville where my son bought his first brand new car. I prepared him for a long and painful process and boy was I proven wrong. Julie was so help Libertyville where my son bought his first brand new car. I prepared him for a long and painful process and boy was I proven wrong. Julie was so helpful and sweet, she made the process super quick and easy. I highly recommend this dealership and Julie is the best! I’m very jealous my son has the newest vehicle in the house now. I think I need to buy myself a Mazda! More
by Jchristensen
Employees Worked With
Julie Jones
August 27, 2022
Julie and the entire team at Napoleon Mazda went above and beyond to give me a great experience. This was my second time working with them, and I can't give Julie enough praise; she was kind and understan and beyond to give me a great experience. This was my second time working with them, and I can't give Julie enough praise; she was kind and understanding of my situation. I love my new car! Thank you, Julie and Team! More
by akumpula
Employees Worked With
Julie Jones
