Napleton Mazda of Libertyville

.. Is it possible to say that I like my car but I am completely disappointed in the experience? It only proves to me that it is impossible to get a car sales person that is truly interested in helping y completely disappointed in the experience? It only proves to me that it is impossible to get a car sales person that is truly interested in helping you find the best car for your money. The day after i purchased my Buick I discovered the dealer had another identical car in its inventory but with more options, less miles and the same price as I had paid for my car. I called and told them I wanted to take advantage of the 3 day exchange policy they Had and get the better car. I was shocked I hadn't been made aware of this other car. If Chris really had my best interests at heart (which he continually told me he did and I believed him) then he would have shown me the better car to begin with. I unfortunately trusted him and was taken advantage of. But I figured no big deal, I would just exchange it since I was well within the 3 day period. They then told me I would have to pay an additional $500 for the car (they had discounted the other car by $500, and I would have to pay the licensing fee of $300 again for the 2nd car. Even though I felt they should offer an even exchange since they had failed to tell me about this car, I agreed to pay the addl fees. I told Chris to call me when the other car was cleaned and ready to go. He took all day to get back to me. Finally he called and told me the car was cleaned and ready. I drove out there to complete the exchange only to find a car that reeked of smoke. Chris then said he DIDN'T have the car car cleaned (even though he told me he had had it cleaned). I certainly wasn't going to pay an addl $800 for a car that smelled. The dealership obviously had made every attempt to make it very difficult for me to exchange this car under their "worry-free" exchange program that they offer. I trusted them to show me the best car they had in their inventory that met my needs and they did not. Then, they chose to charge me an addl $800 rather than value a client who is still in the market for yet another 2 cars in the next 15 months. Finally,even when they knew they had gotten me to agree to pay another $800 they failed to properly clean the car that they supposedly took an entire day to prepare for me. It's unfortunate that this dealership uses deception, evasion, and strong arm techniques to sell their vehicles. More

Went to buy a new GMC Terrain and they found the one I wanted. They wanted a $1000 deposit, but i only gave them $250. For unforeseen reasons I had to postpone the sale. This made them angry and treated m wanted. They wanted a $1000 deposit, but i only gave them $250. For unforeseen reasons I had to postpone the sale. This made them angry and treated me with humility and aggressiveness. My son, who is a marine was leaving for Afghanistan and his mother was having great difficulty with it. All I asked for was more time so I could deal with the situation. The sales manager told me the wasn't his problem and needed to buy the car he got for me. When I refused, he said he won't refund my deposit. Even though it doesn't seem like a lot of money, I live on disability and it's a lot to me. But I would rather go without than to step foot in their place again. More

I am so happy I went back to Libertyville Buick GMC I had bought a car there before and they were the best. They have Great sales floor agents and Financeing is a breeze. The Sales Manager JC is SO Helpful i bought a car there before and they were the best. They have Great sales floor agents and Financeing is a breeze. The Sales Manager JC is SO Helpful in everything he does. Also They have the best Servive department!!!!!! More

Chris was very pleasant and attentive. Enjoyed my visit. Would recommend dealership to others. I went to test a vehicle and came home with it the same night. Been happy since. Would recommend dealership to others. I went to test a vehicle and came home with it the same night. Been happy since. More

If you are looking for an excellent salesperson that will take the time to show you what is available and take the time to talk to you than I recommend Dan O'Brien. He is very knowledgeable. Dan will not r take the time to show you what is available and take the time to talk to you than I recommend Dan O'Brien. He is very knowledgeable. Dan will not rush you and even though it may be past closing will work with you to make sure that you are satisfied. It was a pleasure doing business with Dan as well as all the staff who are friendly and helpful. More

Dan was great and he and his manager took their time to help us get exactly what we are looking for. He also took his time to guide us through the controls inside of the vehicle. help us get exactly what we are looking for. He also took his time to guide us through the controls inside of the vehicle. More

The dealership, the Salesman (Sam Zayed) and the Sales Manager (Jeff "JC" Connors) were great to work with. I bought a Convertible during a snow storm. Sam and I drove the car with top down with the win Manager (Jeff "JC" Connors) were great to work with. I bought a Convertible during a snow storm. Sam and I drove the car with top down with the wind blowing and the snow falling in the car and he was happy to help me experience the car under these crazy conditions and he also took the time help me understand the cars attributes to help me decide if this was the car for me. JC, the Sales Manager, was probably one of the Top Two Sales Managers I have negotiated with to buy a car. He was friendly, but firm when he needed to be, but ultimately we came to a mutually agreeable "Deal" that was fair to both of us. I would highly recommend this Dealership to anyone. The help and attention I received was leaps & bounds above a Cadillac Dealer we bought an Escalade from last year who did not provide a purchasing experience any where close to what I had yesterday at Libertyville Buick & GMC. More

I had a great experience there as soon as pulled in I was greeted by Sam from the sales department and Nick the manager. From the management to the porter the Libertyville Buick team is very customer servic greeted by Sam from the sales department and Nick the manager. From the management to the porter the Libertyville Buick team is very customer service based to were they worked with me to purchase my 2011 Buick Regal Turbo and I would tell my friends and family about them to go buy their next car from and even service. More

I have been using this dealership since I purchased the car from them. Every time I have taken my car in, they have provided the best service. They let me know what services will be done on the car and i car from them. Every time I have taken my car in, they have provided the best service. They let me know what services will be done on the car and if they notice any other problem, I am informed so that they can do the work that day or the car will be brought in on a later day to have the work done. As long as I have this car, I will be returning to the dealership to have each 3000 mile checkup. More

It was a pleasure to work with Chris. He was friendly,knew his products, and seemed most interested in helping us choose the correct car for us. friendly,knew his products, and seemed most interested in helping us choose the correct car for us. More