Napleton Mazda of Libertyville

This dealership deserves zero stars. I dealt with Tom (sales attendant), Bernardo (finance manager), Chaz (sales manager) and ultimately the owner, Marty Napleton himself. They use uneth I dealt with Tom (sales attendant), Bernardo (finance manager), Chaz (sales manager) and ultimately the owner, Marty Napleton himself. They use unethical business practices designed to mislead consumers on the cost of their products, and ultimately felt the need to lie to us to cheat us out of $30. Yes, $30 - in the end, they felt they had to cheat us somehow, even if for only that amount. It was childish, cheap and deceitful. For full details of what happened to us, I am including my letter to Marty, as well as his response. You will notice in his response he does not even address the fact that Bernardo cheated us, but rather simply encourages me to enjoy my Mazda. Because we have documentation of our originally negotiated price as well as the new agreement in which they cheated us, along with two witnesses, we are filing a complaint against all parties involved with the Better Business Bureau. I am attaching screenshots of my mail sent to Marty along with his response as proof of our exchange. I encourage you to read my full letter to understand: (1) What is a fair negotiated price on a 2025 Mazda CX-5 and for gap insurance (2) The methods the dealership uses to mislead customers about the price of optional add-ons such as gap insurance during the financing process (3) The way in which they lied and cheated us, to avoid being cheated in the same way. Take a photo immediately of any paper they give you before you sign it, regardless of whether they insist they will be providing you a copy. Do not sign anything until you are sure they've written in your documents what they promised you verbally. Note that while I described Tom as a pleasure to work with, as soon as we left with the car, even Tom gave me the runaround, as did everyone else at the dealership. In the end, I asked Tom twice to resend a survey that he had asked me to fill out regarding my experience, and he ignored those messages. One more note: Do NOT believe any positive reviews you see on Google. One of this dealership’s tactics is to include in their negotiations (and this is also unethical), requirements that customers give five star reviews in exchange for a lower price. More

I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friend You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership. More

Rating should be a zero- sell less that quality cars. Major failure after 45 days and they refused any assistance. Would avoid buying anything at Napleton- not even a candy bar. Major failure after 45 days and they refused any assistance. Would avoid buying anything at Napleton- not even a candy bar. More

Scammers who sneak in extra items after agreeing to a price. No customer service once they have got your signature. Buyer beware. Go elsewhere! price. No customer service once they have got your signature. Buyer beware. Go elsewhere! More

Title: Deceptive Practices at Napleton Mazda - Buyer Beware I recently had a disappointing experience at Napleton Mazda in Libertyville, Illinois, and I feel compelled to share my story to warn other Beware I recently had a disappointing experience at Napleton Mazda in Libertyville, Illinois, and I feel compelled to share my story to warn other potential buyers. I visited Napleton Mazda on 12/14/23 attracted by their promotion of 0% financing for 60 months on the Mazda CX-5. After negotiating a deal and agreeing to a purchase price of $33,000 with monthly payments of $550, things took an unexpected turn during the finance portion of the deal. The finance manager, Connor, claimed to save me money by reducing my monthly payment to $546 and throwing in 4 years of tire rotations and oil changes as a bonus. However, upon reviewing the finance paperwork later, I discovered that the duration of the financing plan was extended to 63 months without my knowledge or consent. The extended term was not disclosed during negotiation or in any dealership advertisements. When I sought clarification the next morning, Connor admitted that the extended term was due to the inclusion of extras, a fact never mentioned when presenting the reduced monthly payment. Fortunately, I was able to resolve the issue with the manager's intervention and it took several days, a lot of calls and me being on top of it. However, this experience raises concerns about the dealership's transparency and honesty. I fear that others may fall victim to similar misleading practices. I urge potential buyers to exercise caution and thoroughly review all paperwork before finalizing any deals at Napleton Mazda. The integrity of the automotive sales industry should not be compromised by deceptive tactics like these. Also, I never received anything regarding the oil changes and tire rotations, so who knows if that was even real. And my mom loves my car, so I plan on taking her to a different Mazda dealership. Thank goodness Napleton doesn't own them all. More

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊 More

No pressure to look at other vehicles. Everyone was extremely kind and helpful, and they have followed up with me at least 3 times since my purchase. I would highly recommend and will defi Everyone was extremely kind and helpful, and they have followed up with me at least 3 times since my purchase. I would highly recommend and will definitely visit Oscar when I’m ready for a new car! More

Traded out my Jeep for a nice 2020 preowned CX 9 but when I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part a I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part as it was listed with no damages. That was 8/25/23. Today is 11/09/23 and I still do not have the part. When I picked the vehicle up it was getting dark and they conveniently backed it up so I would not see the damage. I was told they would charge the part to the sale and it would be sent. Nothing. I have called and emailed the finance department, sales manager, parts department and no one will get back with me. All of this follows me waiting for a $14K check that I was told I would have in two weeks and it took five. This was for equity on my trade that I didn’t want to put down. I can honestly say this has been the worst experience in buying a car I have ever had in follow up customer service. More

In a nutshell I don’t trust them 100 per cent and would never use them again never use them again More