Napleton Kia of Fishers - Service Center

We are in a living nightmare dealing with this dealership right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or right now. They had our Sportage since May to replace the engine under our extended warranty. The car was there for MONTHS and not once did Chaley or any other service employee provide an update unless we called repeatedly. They also never answer the phone but just always text back. We had our car for one week before there was another catastrophic failure and we had to get it towed back. After having it for several weeks we finally got through to a service manager who claimed to have no knowledge we had the extended warranty even though our car was there for MONTHS! Repeated promises to expedite things have been absolute lies and we still have NO idea when we will get our car back. Today we are filing a complaint with the BBB and I guess retaining legal help? This is absolutely insane, we just want our car fixed and have been VERY patient. More

Worst service ever. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. Had our car in the shop for almost a month for a recurring issue. No rental, no apology and no urgency to fix it. Buy something else if you can. More

UPDATE Napleton Kia of Fishers stepped up and contacted me to discuss my recent experience. My thanks to Fritz and Jody for allowing me to share my concerns. Purchased a 2020 Kia Soul fro contacted me to discuss my recent experience. My thanks to Fritz and Jody for allowing me to share my concerns. Purchased a 2020 Kia Soul from this dealership a little over two years ago. Recently, I had to take the vehicle to the dealership as a check engine light came on. Was advised that the engine had to be replaced due to what was apparently, a warranty issue? The car was at the dealership for 31 days. During that time, received a few texts from the service advisor during the first nine days they had my car. The car was at the dealership for 31 days. During the remainder of those 31 days, the service department was virtually non-existent and non-communicative with respect to the status of repairs to my car. I left numerous messages both by text and vm with various members of their service department. All I got in return was silence. How is one supposed to interpret silence?!?! Simply put, the folks at Napleton Kia have little (if any) interest in answering the phone or returning messages (text or vm) after you buy a car from them!! I was the one who had to call / text them to get updates. Finally, I had to get the service manager on the phone to get a status report on my car. The service rep, Sean was nowhere to be found and did not return multiple messages (both phone and text). To be clear, I do NOT expect anyone to be sitting by their phone waiting for my call. I do however, believe it's fundamental courtesy (and good customer service) to follow-up on messages even if only to acknowledge receipt of the same and commit to getting back to the sender. For those outsiders reading this review, a couple of suggestions— If you really want to subject yourself to— The warm cozy feeling of not receiving any return communication whatsoever from service reps or the service manager after having contacted them by both phone and text numerous times; Enjoying a happy glow (or maybe it's severe gas?) while making your sixth phone call to the dealership in hopes of being able to connect with a live and talking employee so as to ask for information as to “when, oh when, will my car be ready?” Only then finding yourself being cast over the side into that dark bottomless void we all know as “voice-mail oblivion.” From there, having to suffer through the anguished and sickening feeling that Napleton Kia apparently has zero interest in speaking to their customers AFTER they’ve purchased one of their vehicles; and Building cherished memories of endless frustration while you’re sitting in a car you had to borrow from your son so that you can get to and from work AND wondering to yourself “WHEN WILL NAPLETON KIA OF FISHERS HAVE MY CAR READY?!?!” If one or more of above items are what you’ve been seeking, then look no further! Napleton Kia of Fishers is the dealership for you! In my opinion, they certainly exceed all expectations when it comes to delivering on the above bulleted items! Should your vehicle need regular service and/or warranty work, then RUN (don’t walk) to another Kia dealership! I don’t know if their service is any better than that of Napleton Kia of Fishers, but hey, there’s got to be something better than what I experienced with these folks! Hopefully, the other dealer(s) will be more communicative! Napleton Kia of Fishers, here are three suggestions for you— On the assumption that your employees are not required to check and/or even out of basic courtesy, follow-up on voicemail messages, then get rid of the service! From my vantage point, you're wasting money on something that your workers have no intention of using! In reviewing various feedback left on this website from more than a few 'less than satisfied' customers to your business, I’ve noted that you will often post a response which includes a request that they (the not-so-happy customer) call you (Napleton Kia of Fishers) so as to discuss their concerns and/or frustrations further. Please DON'T bother asking me to call you back! Since you’ve demonstrated to me no interest whatsoever in answering your phone or returning messages (i.e one, two or even six!!), then I certainly don’t want to waste any more of my time than what has already been spent. Assuming for even the briefest of moments, you would genuinely like to hear more about my concerns regarding this most recent experience, your representative is welcome to contact me based on information previously supplied to both you and your employees. Maybe give some thought to the applying the same values held by your owner, Mr. Edward Napleton. As indicated on the history page of the Ed Napleton corporate website (ed napleton dot com), he holds to the family values of customer first. Thank you to all for taking time to read this note. More