Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Carmel
Indianapolis, IN
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 186 reviews
September 07, 2020
I placed a phone call to Napleton Kia and was directed to Sergio who was super fast with getting back with me on the cars I applied for online. He told me someone would call me back to get me started I was s Sergio who was super fast with getting back with me on the cars I applied for online. He told me someone would call me back to get me started I was sent a text from Gwen sending me a video of the car I was interested in. Poor girl even fell in the video trying to send me a video of the car. She’s ok 👍🏻. She asked me to come in to do a few test drives and kept telling me we’ll work with you to make you happy! Which was a great feeling! Gwens dad Garrett was happy to find me the best deal for the lowest amount. And Victor was amazing enough to get me a 2 year maintenance 5 year / 60 miles bumper to bumper for on $15 extra a month! Great team and family to buy a car from! Highly recommend! More
by TiffanyMarling
Employees Worked With
Gwen, Sergio, Garrett, Victor
September 06, 2020
We visited Napleton Kia on two consecutive days. On the first day, we were just lot hopping looking at options. We spoke to the salesperson who approached us and found a few possibilities. We returned t first day, we were just lot hopping looking at options. We spoke to the salesperson who approached us and found a few possibilities. We returned the next day, requested the same salesperson and immediately told him our absolute no-wiggle room budget. After test driving one of the cars we picked out the day before, we proceeded with the paperwork to purchase the car. About a half hour into doing paperwork, the salesman tells us there is a mandatory additional $2,000 fee for the car that covers some superfluous paint coat and theft protection. This additional $2,000 put us $500 over budget before taxes and document fees. Ultimately, this would put us nearly $2,000 over budget. Again, the salesperson knew our budget before we touched the car and he also knew there was the additional $2,000 fee but he neglected to mention it. After explaining for the third time that our budget is set in stone, the salesman brought in his manager who told us they can't make any money on any of their cars without this charge. We walked away from the sale at this point and the manager followed us outside and offered $1,000 off. We explained yet again that we were using outside financing and our loan was the absolute limit for our budget. The manager said he would go and talk to his boss and see what he could be. He never came back. They wasted about two hours of our time, purposefully left out information about additional "mandatory" fees and were very pushy about doing their own financing. The majority of the employees also did not wear their face masks correctly as a COVID precaution. I would not trust Kia of Napleton for any of my business. More
by Steve H
Employees Worked With
Wilmer Bustillo
August 29, 2020
The team at Napleton Kia of Carmel were professional, courteous and went above and beyond to make certain I was able to get my car. We were able to close the deal! Thank you Marcus, Sergio, and Malcolm courteous and went above and beyond to make certain I was able to get my car. We were able to close the deal! Thank you Marcus, Sergio, and Malcolm for all your hard work and for making me so happy. More
by Shameka Moore
Employees Worked With
Marcus, Sergio, and Malcolm
August 12, 2020
The team at Napleton Kia of Carmel were professional, courteous and went above and beyond to make certain I was able to get my car. We were able to close the deal and I have the car of my dreams. Thank y courteous and went above and beyond to make certain I was able to get my car. We were able to close the deal and I have the car of my dreams. Thank you Cory and Garrett for all you hard work and for making me so happy. More
by Kelly Alexiou
Employees Worked With
Cory Wiggins, Garrett
June 21, 2020
I made an appointment to look at a used 2008 Mercedes they had listed on their website, carfax and Facebook marketplace. Michelle confirmed by appointment by email and said she'd make sure to have the ca they had listed on their website, carfax and Facebook marketplace. Michelle confirmed by appointment by email and said she'd make sure to have the car ready to go when I arrive. She asked for my phone number for a file so I obliged. Today they confirmed my appointment yet again by text saying "we'll have the car gassed and cleaned and ready for you". I arrived at the dealer and they started asking me what attracted me to this car, trying to sell me something else, and they stated the car sold last week! The Facebook listing was made THIS week. As of right now writing this review, the car is not only still listed but they've lowered the price on their website and Facebook! The car that does not exist is now cheaper for more people to come look at. I had to find a babysitter, drive 45 minutes and waste my time and gas AFTER confirming my appointment twice and they never even had the car to show me. Don't be fooled by this bait and switch. I expect this kind of behavior from seedy used car dealers, but not a supposedly professional Kia dealer. More
by Nathan
Employees Worked With
Jeremy Wilson
May 02, 2020
BEWARE ! There is a reason the most recent review was 2018...apparently the dealership has changed leadership. I have never experienced so much deception (choosing my words carefully). This dealership 2018...apparently the dealership has changed leadership. I have never experienced so much deception (choosing my words carefully). This dealership surely must be able to delete terrible reviews because I foolishly believed their ratings of 4.7 They are unprofessional and dishonest and about as crooked as they get. More
by Online Purchaser
Employees Worked With
"BAHA" General Manager
March 31, 2020
Not impressed My husband and I had an appointment scheduled for 1:00pm to possibly buy a used car. Arrived at 12:50 and the car that we were interested in was bloc My husband and I had an appointment scheduled for 1:00pm to possibly buy a used car. Arrived at 12:50 and the car that we were interested in was blocked in on all 4 sides and the salesman was busy. Since we scheduled the appointment the day before, we felt that the car should have been ready to test drive at 1:00PM. It appeared that our appointment was not important enough to be prepared for, We left and went to the neighboring car dealership and purchased a car off of their lot. Kia of Carmel needs to learn "how to treat a customer" like the neighboring car dealership. More
by Toots
Employees Worked With
Zakeen Valentine
March 05, 2020
Andrew went above and beyond to help me with car, get the transmission flushed/exchanged, and get it done in a timely fashion. Kind, efficient, effective were his team! I absolutely would recommend Andrew, h transmission flushed/exchanged, and get it done in a timely fashion. Kind, efficient, effective were his team! I absolutely would recommend Andrew, his team, and Kia Napleton! I’ll be going back when my car needs serviced again. More
by Sunny C
Employees Worked With
Andrew (Mechanic)- 5 stars! & Lindy (Administrative Associate(?) - 5 stars!
February 13, 2020
Good Shop Everyone was very welcoming and accommodating in my vehicle purchase. The process was effective and smooth and I immediately found the car I was look Everyone was very welcoming and accommodating in my vehicle purchase. The process was effective and smooth and I immediately found the car I was looking for. More
by unkn999999
Employees Worked With
Jim Greenberg, Josephine Crawford, Derrick Jones, Solar Hedrick, Janae Andrews, Jon Anson, Joseph Eppink, Jennifer Hardge, Anthony Pappas, Ron Davenport
January 26, 2020
Salesman was amazing! We worked with Landon Brown to get our grand daughter a new Kia. He was so personable and answered any questions we had. I would come back to even by We worked with Landon Brown to get our grand daughter a new Kia. He was so personable and answered any questions we had. I would come back to even by my next vehicle from him. Naim the sales manager made us feel so relaxed about our purchase. I will recommend this dealership and Mr. Landon to whoever might be looking for a Kia. Thank you, Landon. You are awesome. More
by Hailey_1994
Employees Worked With
Landon Brown, Gary Craft
