Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center
Indianapolis, IN
45 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
45 Reviews of Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center
Sort by
May 18, 2021
This dealership has always gone above and beyond to take care of my Hyundai Veloster. I am extremely appreciative of them. I pass several other dealerships to get here and they are worth the drive!!! Exce care of my Hyundai Veloster. I am extremely appreciative of them. I pass several other dealerships to get here and they are worth the drive!!! Excellent, excellent, excellent service!!!! More
by LHoward717
Employees Worked With
Tim, Owen, Chris, Kevin and Lenny... thanks!
March 31, 2021
Buying the car was no problem at all but dealing with the service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the pho service department is the worst experience I’ve ever had trying to get my car fixed.... they treat you like crap ... trying to get someone on the phone is a hassle... and once you do Get to talk to someone they lie to you ... I bought a car from them and in 9 days the engine light came on so I return it to be fixed... they kept the car for 5 days telling me everyday that the guy was looking at it ... (who needs to look at a car for 3 days) and so finally I get a call to come and get the car and they tell me the bill is over $400 ... now remember I bought the car from them 9 days before the engine light came on .... so after HOURS of going back and forth about me not paying for service to a vehicle that I purchased 9 days before... they finally released my vehicle... so exactly 28 days later the car does the SAME thing.... and here we are now going through the same process.... avoid doing business with these people... they treat their customers like crap More
by Not Happy with Napleton
Employees Worked With
Lenny ... service department
March 19, 2021
I set up an appointment online for my car to be picked up for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my for service this past Wednesday. No one showed up. I called in, was promised a callback. Never got a call. I set up an appointment online for my car to be picked up for service today (Friday). No one showed up. I called in, answering service said to leave a number for a callback. I tried another number, # not in service any longer, I tried another number, again, that # not in service any longer. Found 2 websites for Napleton that aren't active any longer. Finally found a number which a human answered. Was told no one in Service Dept. answering, I was to leave a message on Mr. Lewis's phone, which I did. It's now almost 1 hour after scheduled pickup and no one has the car or has called me back. If there was less than 1 star, I'd give it. I am seriously thinking of selling the Hyundai just so I don't have to deal with this dealership any longer. This is not the first time I've had problems with Napleton, hopefully, it will be the last. More
by suzi_greer
Employees Worked With
Lenny Lewis
February 09, 2021
Crissy helped my fiancè get his dream car that’s all he wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he w wanted was a New Challenger. We worked with her at another location and when we say she delivered she delivered. As far as finding the exact car he wanted with the exact features. And even going to another location to get the vehicle. When I say she works miracles that’s what she does. She is def the car fairy More
by Anika White
Employees Worked With
Crissy Burton
February 09, 2021
Me and my boyfriend had the pleasure of working with Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would def Crissy the Car 🧚🏽♂️ She definitely makes it happen in any situation. She goes above and beyond to get your approved for what you want. I would definitely recommend her for all your car buying needs. You rock💪🏾❤️ More
by Ncornett126
Employees Worked With
Crissy Burton
December 07, 2020
Absolutely the worst service imaginable....not only do they not answer the phones or call you back they also argue with you! Terrible service! Terrible communication....try any other place for service... they not answer the phones or call you back they also argue with you! Terrible service! Terrible communication....try any other place for service....it couldn't be worse! 5 days to even order the part.... More
by Dan
Employees Worked With
Other Employees :
I dealt with Justin Bowers in service.....very disappointing communication....says he will call back but didn't. Delays and excuses were all he had to offer.
December 01, 2020
Worst customer service ever. I have a 2011 Hyundai Sonata that I have brought in for repair for the same problem 5X and it still isn't fixed. They keep the vehicle forever with no calls to let you know what' that I have brought in for repair for the same problem 5X and it still isn't fixed. They keep the vehicle forever with no calls to let you know what's going on and will not return phone calls when you leave messages. More
by Kim
Employees Worked With
Service department
November 23, 2020
I love my car but now I am having issues with warning lights. The service department is extremely slow, dropped my car off 3 days ago and they still have not looked at it. Also they did not give me a loa lights. The service department is extremely slow, dropped my car off 3 days ago and they still have not looked at it. Also they did not give me a loaner but weirdly gave a loaner to another customer. I have called daily and no one has returned my messages as well as at least telling me what day they will decide to take a look at my car that I have had for a month. GO SOMEWHERE ELSE IF YOU CAN. The Chevy dealer down the street will have your car fixed in one day great service department! More
by Omega20
Employees Worked With
