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Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center
Indianapolis, IN
46 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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46 Reviews of Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center
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May 31, 2023
Over three months ago, I entrusted my vehicle to Napelton Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding Hyundai for diagnosis and repair of an ongoing issue. To my disbelief, the service center has failed to provide any update or communication regarding the status of my vehicle. Despite my repeated attempts to contact your representatives, I have encountered an astonishing lack of responsiveness and professionalism. It is disheartening to be left in the dark without any indication of when my vehicle will be completed. The absence of clear communication and a timeline for resolution is highly unacceptable and demonstrates a severe lack of regard for customer satisfaction. Moreover, the few instances when I have managed to reach someone at the dealership, the staff has displayed rudeness and a dismissive attitude towards my concerns. I entrusted my vehicle to Napelton Hyundai with the expectation of receiving competent service and respectful customer care. Regrettably, my experience has been far from satisfactory. The lack of updates, communication, and professionalism has caused significant inconvenience and distress as well as caused our autistic toddler to miss speech, OT, and PT appointments. - Lindsey & Daniel Harris Regretful owners of a Hyundai Veloster More
by harris.Lindsey.19
Employees Worked With
Ryan
February 22, 2023
Brought 2023 CAR 9/28 Declared lemon 12/14/23 NO PAYMENTS TO FINANCE COMPANY PAYMENTS TO FINANCE COMPANY More
by none
October 12, 2022
Some time ago I had my car serviced at this dealership. My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and prof My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and professional. He is definitely the guy who makes me want to bring all my cars to this dealership for any services. Thank you, Kevin More
by vladimir.goloschokin
Employees Worked With
Service department
October 07, 2022
I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earne He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earnest when dealing with a major issue on my vehicle. By far the best service manager I’ve dealt with. More
by cjofaulkner
Employees Worked With
Kevin Littlejohn
October 08, 2021
Kevin, who works in the Service Department, is always very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure a very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure all problems are resolved. More
by sleeklisa67
Employees Worked With
Kevin
