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Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center

Indianapolis, IN

2.8
45 Reviews

45 Reviews of Napleton Hyundai Maserati Alfa Romeo Fiat of Carmel - Service Center

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February 22, 2023

Brought 2023 CAR 9/28 Declared lemon 12/14/23 NO PAYMENTS TO FINANCE COMPANY More

by none
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Suzie Hochstedler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean and Autumn
Feb 25, 2023 -

Napleton Hyundai of Carmel responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to discuss your experience in more detail, please give us a call at (317) 848-4200 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care!

October 26, 2022

I have been very satisfied with Drew and his staff! As a woman in breast cancer recovery they delivered my car to my home! More

by cgardnerwe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Peters
Nov 01, 2022 -

Napleton Hyundai of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

October 12, 2022

Some time ago I had my car serviced at this dealership. My advisor Kevin took a grat care of both, my car and me. He even performed an extra task that I forgot to mention. He is absolutely awesome and prof More

by vladimir.goloschokin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 17, 2022 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Napleton Hyundai of Carmel! We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2022

I cannot say enough about Kevin Littlejohn. He was incredibly professional, timely and most importantly, KIND! He never made me feel silly for the questions I asked but was forthright and earne More

by cjofaulkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Littlejohn
Oct 11, 2022 -

Napleton Hyundai of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 03, 2022

Fantastic Customer Service. They took care of fixing the sensors and even put a full tank of gas in the car for us. Thank you! More

by troper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher
November 11, 2021

Great and professional service, Kevin was very helpful and professional, definitely recommend Napleton hyundai Carmel, and Kevin in service More

by Ogdenmainauto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Zato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Napleton Hyundai of Carmel responded

Hi, we're happy you found our staff Kevin to be so supportive during your experience here at Napleton Hyundai of Carmel. Thanks for the recommendation, and have an amazing day!

November 04, 2021

Kevin in service at Napleton Hyundai of Carmel goes above and beyond expectations. He is always willing to please. More

by tstopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
Nov 06, 2021 -

Napleton Hyundai of Carmel responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Napleton Hyundai of Carmel! We hope to be of service to you again! Take care!

October 08, 2021

Kevin, who works in the Service Department, is always very friendly yet efficient! Even when he is super busy, he still makes each customer feel like he is giving them his full attention and makes sure a More

by sleeklisa67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 12, 2021 -

Napleton Hyundai of Carmel responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Hyundai of Carmel!

September 08, 2021

I've had problems with people being rude in the past due to our being warranty work, but Kevin was polite and helped a lot. More

by Sofiinia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pettijohn
Sep 09, 2021 -

Napleton Hyundai of Carmel responded

Hi Sofiinia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

July 08, 2021

Traveling cross country brought in my vehicle with a check engine light. Brought me right in and prioritized my repair. Got me out the door quickly at a fair price. Hats off to the GM, Tim Dement for st More

by calshamus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dement
Jul 13, 2021 -

Napleton Hyundai of Carmel responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

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