Napleton Hyundai of Carmel

Classic example of one hand not knowing what the other is doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in Decembe doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in December. I still don’t have the requested info. You would think the way car sales are dropping the dealer would be doing everything they could to move cars. More

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends. quick, will definitely go back and refer family and friends. More

Staff is very knowledgeable, friendly and professional. Great place to buy or service your vehicle! Great place to buy or service your vehicle! More

I purchased my car here and the customer service was outstanding, they walked me through the process and made sure I was taken care of, I would highly recommend them to my family and friends. outstanding, they walked me through the process and made sure I was taken care of, I would highly recommend them to my family and friends. More

Dean and Daniella, If I could rate -5 stars that would be closer to what this hyundai "stealership" is worthy of. The only place I have ever been to where they told me I have to submit my credit app before t closer to what this hyundai "stealership" is worthy of. The only place I have ever been to where they told me I have to submit my credit app before they can provide me an estimated bill of sale. Also the only place I've ever had play numbers game rearranging the numbers you don't like into other numbers the average person wouldn't notice. Well, you get caught when you play the numbers game with a numbers person. Let me explain how they played the numbers game trying to rip me off. Internet price of 23.9, initial quote had several addons included for a total of 29k. Asked them to break down the "Inspection and services" fee of work done to the car listed at an additional $1700. I was sent a screen shot of an oil change, wiper blades replaced, tires blanced and rotated. Had another hyundai dealer estimate the value of these services and as you can guess it didn't total even half of that. Asked them for a complete price break down explaining why those services cost that much and was told the work was done at another dealer and they couldn't access their system. So then they sent me an update bill of sale with the addons "removed". Guess what now the internet price was labeled 25.9. So they basically deleted them and added them to the cost of the vehicle. Dean the sales manager insisted on that I had to come in to the facility in order to make the best deal. Well I've bought over 10 brand new vehicle in my time with more than have of those all the paperwork was completed electronically before arriving where I walked in, signed and left. No games, No stupid up sales or hidden fees and no nickel and Dime tricks. I live over an hour from that location so if i would have went there 2 to 3 times that they wanted me to come in after I had already test drove the car I would have waisted so much time and money in fuel/work. You think they were going to pay me for my wasted time? ABSOLUTELY NOT! Every other dealer I talked to around that area after visiting there said to avoid anything with the NAPLETON name on it at all cost if you don't want to get ripped off. So then it made sense to me that the locals even know what kind of people and business they are. Edward W. Napleton opened his first automotive business in 1931 and if anyone in that family isn't ashamed how this place is scamming honest people out of their hard work money then they have no honor in the name Napleton. Once I got that feeling that something was off I started digging around and found out that my gut feeling was 100% correct and I would highly encourage you to stay far far far, did I say far away from this place! More

I would give them 0 Stars if I could. Do not buy a used vehicle from Napleton Hyundai of Carmel! I was ready to buy from them but fortunately I had a pre-purchase inspection done by a mec Do not buy a used vehicle from Napleton Hyundai of Carmel! I was ready to buy from them but fortunately I had a pre-purchase inspection done by a mechanic I trust. This revealed needed repairs and damage. When I showed the inspection report to Napelton, the used car manager's response was to claim the vehicle was already priced to reflect these defects, even though prior to the inspection, they had not disclosed these and represented the vehicle as needing nothing. Had they disclosed the defects up front, and made it clear they wouldn't negotiate the price to reflect the defects, I would not have wasted my time and money on the inspection. Very aggravating! More

We live over 100 miles from the Carmel dealership. We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure un We did not buy our GV80 from them. That I now know was a big mistake on our part. We received from Genesis of a recall of the lower fuel pressure unit that needed replaced. I called the dealership a talked with WENDY about how I would get my GV80 over there an back.. What a wonderful lady Wendy was to us. She said we will send one of our people to drive to your residence a drive your GV80 back to Carmel an he will leave you with a loaner while the recall is being done. It could be 3-5 days to get two recalls done an also we will service your GV80 also. 6 days later Wendy called an told me the car is done an our driver is on his way to your home with your GV80. I cannot thank the dealership an especially Wendy for how smooth this service was done. I did not dream that they would drive over a 100 miles to get my GV80, but they sure did!!! They fixed both recalls, a did a complete engine service on my GV80 an all of this was NO CHARGE. I’ve never seen service like this EVER an I’m grateful for what they did for me They sure won me over as any service it will be done at Carmel dealership. We’re still in a daze over this super service from this dealership Bernie More

Both customer service and auto service/repair are significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil c significantly lacking at Napleton Hyundia Carmel dealership in Indiana. My wife scheduled our 2017 Santa Fe for a diagnostic test as the engine oil consumption rate was highly excessive. We were told performing an engine oil consumption test would take a week or two. Two weeks had passed, and no follow-up from Napleton Hyundai. When my wife called the dealership to get a status on our vehicle, the customer service rep made it difficult for her just to be transferred to auto service. The rep would ask for my spouse's contact information. The vehicle was already at the dealership, and they had our contact information in their database. This issue occurred two more times, and my wife never got in contact with a live service person. We received texts as our primary communication. These reps were told to make her the primary point of contact as I am typically unavailable during their business hours. Rather than contacting my wife as requested, the dealership continued to contact me, and I would play middle person so that she could communicate with their service department. Three weeks after the vehicle was dropped off at the dealership, the auto service sent me, via text, a slew of diagnostic issues they recommended to be fixed. One of which was an engine gasket issue that we had fixed nearly a month prior. The dealership refused to run the consumption test. We brought the vehicle back to our local shop, certified mechanics. We reassessed the issue and found no fault with the gasket. The mechanic checked the other issues and documented the findings. I texted the Napelton service department and told them that no faults were found in reference to the gasket. I also asked where I could send the local mechanics' findings, and the dealership was not interested in seeing them. The dealership offered to fix the issues, and our cost would be out of pocket. So, in essence, the dealership wanted to charge me for an already fixed gasket issue and other repairs unrelated to the excessive engine oil consumption. We also find it quite shady that when we picked up the vehicle after service hours, there was an excessive amount of engine oil on the engine cover. This was documented in the dealer's work order as well as the local repair shop. The oil was fresh, and by this time, the dealership had the vehicle for a month. Both customer and automobile service was subpar, to say the least, at Napleton Hyundai of Carmel. We had a horrible experience and would not recommend this dealership to anyone. More

I got my car serviced at Napleton Hyundai and had great customer service. Robert Turner was great to work with, will definitely refer my friends and family. customer service. Robert Turner was great to work with, will definitely refer my friends and family. More

This dealership has had my vehicle for 12 days and they still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and still have not completed the diagnostic. The staff are never available to provide update on my car. Currently they have had my car for 12 days and the only response I have received is that they are backed up. Additionally, I purchased my vehicle as "Certified Pre-Owned". However, no one has been able to locate my COP registration number. They state that Napleton is "2nd to none since 1931". They further state that they will "have you back on the road in no time". Clearly, in my situation, they cannot live up to the claims within their name. More