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Napleton Hyundai of Carmel
Indianapolis, IN
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 293 reviews
December 12, 2017
Amazing experience! Steve was wonderful to work with! He was very patient and knowledgeable. Great communication and a great personality. Everyone at the dealership was v Steve was wonderful to work with! He was very patient and knowledgeable. Great communication and a great personality. Everyone at the dealership was very friendly and welcoming. Thank you all so much! More
by leannej613
Verified CustomerEmployees Worked With
Steve Larson
December 09, 2017
Great Service This was my first time buying a new car and having to finance. The staff was great with helping me understand how it all works and got me the best pri This was my first time buying a new car and having to finance. The staff was great with helping me understand how it all works and got me the best price they could. I would recommend Napleton Hyundai to anyone. More
by mbeam95
Employees Worked With
Chris M.
December 09, 2017
Excellent Customer Service I worked with Janae and she did an amazing job! I would recommend anyone going there to ask for her when purchasing a vehicle. Management and finance I worked with Janae and she did an amazing job! I would recommend anyone going there to ask for her when purchasing a vehicle. Management and finance did a wonderful job at getting me to exactly where I wanted to be. It was fast and efficient. I’m very happy with my experience. More
by bnhunt95
Employees Worked With
Janae Andrews & Sean McKane
December 08, 2017
Service Award of the year goes to Napleton Hyuandai of Carmel I appreciate this Dealership and Staff for an Outstanding experience in purchasing my first car. I could not believe I drove off the lot with a vehicl I appreciate this Dealership and Staff for an Outstanding experience in purchasing my first car. I could not believe I drove off the lot with a vehicle!!Looking forward to next purchase. I have already referred 3 people. 2 have purchased thus far!! More
by yolandapross
Employees Worked With
Sean, Janae, Mike, Kevin
December 07, 2017
Black Friday Shopping Went in on crazy Black Friday and Cathy still treated me with respect and took time to make sure I understood the process. I really appreciate her pat Went in on crazy Black Friday and Cathy still treated me with respect and took time to make sure I understood the process. I really appreciate her patience! More
by cacourter
Employees Worked With
Cathy P
December 07, 2017
Great Car Buying Experience! Was greeted quickly by a friendly staff that wasn't pushy to sell, and was more interested in finding us a vehicle that met our needs. Staff was very Was greeted quickly by a friendly staff that wasn't pushy to sell, and was more interested in finding us a vehicle that met our needs. Staff was very thorough in explaining the car details and bells and whistles. The staff also did a fairly decent job at discussing a fair price for the vehicle and what the financing or purchasing details would be. All in all, it was a very pleasurable car buying experience, and I would definitely recommend Napleton Hyundai of Carmel to anyone. On a side note, we purchased a Santa Fe Limited Ultimate, and we are completely satisfied with our vehicle, great for any family looking for a roomy vehicle with some rugged or off road capability. More
by gerber501
Employees Worked With
Janae Andrews
December 01, 2017
Great Service! I had great service with my advisor Chris. He was able to answer all of my questions and was very friendly. I will bring my car back here again!! I had great service with my advisor Chris. He was able to answer all of my questions and was very friendly. I will bring my car back here again!! More
by Allison Washington
Employees Worked With
Chris Voivodas
December 01, 2017
Excellent Dealership An easy five Star choice for a vehicle purchase. I would highly recommend them to anyone who is looking for an automobile. Sales associates are extrem An easy five Star choice for a vehicle purchase. I would highly recommend them to anyone who is looking for an automobile. Sales associates are extremely approachable and friendly and financing was quick and easy. More
by spcarnes
Employees Worked With
Jamie
December 01, 2017
Meh A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel li A check was submitted too early and was given misinformation about my $$ due back to me.Brad did his best to help with the check owed to me. I feel like since the deal was done there was 0 urgency. I was once hung up on and never called back when asked for a manager More
by mark.baltierra
Employees Worked With
Brad Joseph, Jay Simrell
November 28, 2017
Happy with my new Sonata I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Ja I don’t appreciate your asking this of me. The only reason that I am giving you a review at all is because of how well I was treated by Steven and Jay. They made me a very happy lady when I purchased my new car. More
by norakasten
Employees Worked With
Jay Simrell Steven Larson
