Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 296 reviews
June 19, 2018
Excellent service, great salesman Malcolm Fincher was very helpful in my decision of the Sonata that I was getting and the right financing. The sales and finance manager were also very Malcolm Fincher was very helpful in my decision of the Sonata that I was getting and the right financing. The sales and finance manager were also very helpful so I could make the best decision. More
by prestont
Employees Worked With
Malcolm Fincher
June 01, 2018
Malcolm Fincher Malcolm was a great help. He sold me my new 2018 Elantra. I’d suggest asking for him. He was very helpful and pleasant. Good guy Malcolm was a great help. He sold me my new 2018 Elantra. I’d suggest asking for him. He was very helpful and pleasant. Good guy More
by ChadB123
Employees Worked With
Malcolm Fincher
February 04, 2018
Bring your own financing I went car shopping during Hyundai's Veteran's Day sale. I should have just left, but I needed a car. The finance guy got me to spend too much on an a I went car shopping during Hyundai's Veteran's Day sale. I should have just left, but I needed a car. The finance guy got me to spend too much on an appearance warranty. More
by VeteransDay ActiveDuty
Employees Worked With
Cathy Pimley
December 25, 2017
New Blessings! This was a new experience and I am blessed for the journey! I want to thank and praise GOD for this new blessing and opportunity! Napleton Hyundai of This was a new experience and I am blessed for the journey! I want to thank and praise GOD for this new blessing and opportunity! Napleton Hyundai of Carmel will always get my business! More
by michelereneefreelancewriter
Verified CustomerEmployees Worked With
Jae Andrews
December 23, 2017
Highly recommend! Wonderful experience. Cathy was great to work with. She was very friendly and yet professional. She listened to our wants and needs and understood Wonderful experience. Cathy was great to work with. She was very friendly and yet professional. She listened to our wants and needs and understood us completely. Napleton Hyundai had just what we wanted. Everyone we met was very friendly. We will definitely be back when our lease is up. More
by jodylee1952
Employees Worked With
Cathy Pimley
December 19, 2017
Great experience! Cathy Pimley was the salesperson we worked with at Napleton Hyundai of Carmel and she did a terrific job. Even though we decided not to purchase a veh Cathy Pimley was the salesperson we worked with at Napleton Hyundai of Carmel and she did a terrific job. Even though we decided not to purchase a vehicle on our initial visit, she and the general manager, Sean McKane, were very professional. When I returned to purchase a Sonata, she made everything happen in a timely fashion and I got the car I wanted. Love my new Sonata and I got a great deal. I would highly recommend Cathy and the friendly folks at Napleton for you car buying needs. More
by kll601
Employees Worked With
Cathy Pimley, Sean McKane, Carla Lloyd
December 19, 2017
worthwhile Stop Napleton Hyundai is a new Hyundai owner/dealer in the Indianapolis area. They are a professionally operated dealership with a courteous and efficient Napleton Hyundai is a new Hyundai owner/dealer in the Indianapolis area. They are a professionally operated dealership with a courteous and efficient staff. If you are in the market for a nice vehicle at a fair price that will be serviced to your satisfaction, you should give Napleton a chance to earn your business More
by dkfields1
Employees Worked With
Kevin Clark
December 19, 2017
2018 Genesis Lease My salesperson, Cathy, did and is still doing a great job assissting me with my 2018 Genesis. Calling the dealership could be a problem. My Genesis wa My salesperson, Cathy, did and is still doing a great job assissting me with my 2018 Genesis. Calling the dealership could be a problem. My Genesis was difficult and frustrating to establish. Ask for a list of what the protection plan covers before accepting or rejecting the option. If you do not take delivery of your vehicle on the day yo sign your lease, ask that you are picked-up in a dealer vehicle, to avoid putting miles on your new leased vehicle. More
by juryfinder
Employees Worked With
Cathy
December 16, 2017
OUTSTANDING Steve L and David R were the best and need raises. I recommend them to everyone. I can't recall the name of the F & I guy, but if they were all like h Steve L and David R were the best and need raises. I recommend them to everyone. I can't recall the name of the F & I guy, but if they were all like him, the world would be a better place. Great guy! More
by MICHELE4909
Employees Worked With
David Runfola, Steve Larson
December 16, 2017
My Hyundai Elantra Lease Experience I love my new car and, with the exception of the time it took to complete the lease agreement, I was happy with the experience. The dealership is a v I love my new car and, with the exception of the time it took to complete the lease agreement, I was happy with the experience. The dealership is a very comfortable place to wait, however. TV, magazines, soft comfy chairs and vending machines. When the manager bought us dinner that was above and beyond making us comfortable! Thanks, Jay! More
by bash199461
Employees Worked With
Christian Modry, Jay Simrell
