Napleton Hyundai of Carmel

Terrible Service Department!! BEWARE! BEWARE!!!! DON’T DO BUSINESS WITH THIS DEALERSHIP! This dealership has had my vehicle since early December waiting on a new engine. The engine h BEWARE!!!! DON’T DO BUSINESS WITH THIS DEALERSHIP! This dealership has had my vehicle since early December waiting on a new engine. The engine has now been installed but the the dealership said” they have a problem” that the battery in my vehicle which has sat in my car since early December in record cold Indiana temperatures is now completely dead “obviously” that’s what happens in the cold when the vehicle is not in a heated facility and started on a regular ,now they want me to purchase a battery for 190 dollars and install it..ie connect the positive and negative cable for the low cost of 45 dollars ha what a joke .. when I asked them if they had a battery that they could put in the vehicle to do the test drive, the service manager said they couldn’t just put any battery in the vehicle “obviously” I know this I’m not a ignorant individual but aren’t you a Hyundai Dealership?? No batteries around that are compatible with my vehicle make and model?? Hmmm.. guess not this is by far the worst experience I have had with a dealership they lied continually until I started complaining about my service than they started to contact me..One time I even spoke with the service manager for over 10 mins only to realize that he was talking about somebody else’s vehicle the whole time, talk about being organized what a joke so you already know what their other services would be but BEWARE OF THIS DEALERSHIP NOW THEY WILL REPLIE WITH A AUTO RESPONSE OF GET IN CONTACT WITH US LIKE THEY ARE GONNA SOLVE THE ISSUES TO MAKE IT LOOK GOOD ON THE REVIEWS.. More

Terrible Service Department I purchased my pre owned 2013 Kia Optima hybrid from them in January. After the purchase I noticed there was no oil change sticker. When I contacted t I purchased my pre owned 2013 Kia Optima hybrid from them in January. After the purchase I noticed there was no oil change sticker. When I contacted the dealer come to find out the vehicle never received an oil change or inspection prior to the sale. But they said I could bring the car back at any time without an appointment to get it taken care of free of charge. A few weeks later my backup camera stopped working. So I called ahead and scheduled an appointment for the oil change and to get the backup camera fixed. When I arrived the service team was extremely unorganized and unprofessional. The advisor asked why I was there and said they didnt have an appointment on file. I told him the services I needed, and rather than being thankful for the business, he asked why I didn’t just take my car to a Kia dealership. They owed me an oil change and I purchased my car from them so that’s why I was there... I offered to reschedule if it was a problem but the service advisor said it should only take about an hour and a half at the most, so I decided to wait. My car didn’t move off of the service drive for over an hour. They finally pulled it back and I waited yet another hour. I figured they were actually fixing the backup camera. But after 2.5 hours the service advisor came out to tell me that the camera is broke? Something I already knew coming into the dealer... he said they had to get the part from a different store and then install it. So I continued to wait over another hour. He then told me they couldn’t get the part today so they will call me when it gets in to schedule another appointment for the installation. So I figured my car was ready to go for the day. But no I waited 30 more minutes because the oil change wasn’t completed. When they finally finished the advisor never gave me any paperwork from the oil change, no service RO, no multipoint inspection, not even a business card.. That visit was on February 25th and today is now March 21st, almost a month later and I have yet to recieve a single call or email. I have personally called in and emailed several times to both the service department, my sales person, and the general manager just trying to get an update. I haven’t received a single email back and when I call in the receptionist just tells me she will deliver the message and they will get back with me. So basically I waited 4 hours that day just to get an oil change that was suppose to be done before I even purchased the car. And my backup camera is still broke. This service department has terrible customer service and organization. Definitely would not recommend taking your car here unless you want to be extreamly disappointed and inconvenienced. More

Promised to resolve problem, never did. Absolute worst in my 30 years of car buying. Completely scammed my son. Sold him a defective Tucson, he tried to return it the next business day, and Absolute worst in my 30 years of car buying. Completely scammed my son. Sold him a defective Tucson, he tried to return it the next business day, and they said “no returns”. Then promised to make it up to him with the purchase of a new Tucson, Then, didn’t honor what was promised when the new deal was made.. Xavier Villarreal promised to resolve this problem. Now he won’t return our calls. This will cost the dealership so much more money by not taking care of us properly. I have told over 100 people to stay away from this dealership. So, Stay away from this dealership. More

Fraud dealership!!!!!!! Danielle Lee, Carlo, Nicholas finance manager, AL general manager all these names are people who have been nothing but very rude to me and my wife thi Danielle Lee, Carlo, Nicholas finance manager, AL general manager all these names are people who have been nothing but very rude to me and my wife this dealership likes to add things to your service contract on back end and not explain things in detail and fly through paperwork creating distractions 2nd car this dealership sold us that they didn’t disclose issues to first car and second one they ripped us off by adding $6500 in extras to the car. Not a dealership that has integrity DO NOT BUY CAR FROM HERE YOU WILL REGRET IT! More

Above and Beyond Service Janae Andrews and Ron have raised the standards on what to expect from a Dealership. Not only do they listen to your needs but execute and provide exc Janae Andrews and Ron have raised the standards on what to expect from a Dealership. Not only do they listen to your needs but execute and provide excellent service that can’t be matched. They will counsel you in terms that you understand, and are very personable. I will definitely continue to buy my cars at Hyundai of Carmel! Thank you for car number two Hyundai of Carmel! More

Bad dealer SELLING VEHICLES WITHOUT THOROUGH INSPECTIONS. SAVE THE REVIEW READ AND JUST AVOID THIS DEALER! I bought a $25000 vehicle from this lot. Many, many SELLING VEHICLES WITHOUT THOROUGH INSPECTIONS. SAVE THE REVIEW READ AND JUST AVOID THIS DEALER! I bought a $25000 vehicle from this lot. Many, many issues followed. Still currently facing issues. Purchased on Monday-back at the lot the next day, again on Tuesday and again today (Wednesday). Took it in for tranny issues. Tues visit: service tech looked at and drove vehicle; said it’s perfect. Took it back the 2nd day- spoke to a manager, which I found out was the financial manager (Malcom). Malcom was a complete condescending, disrespectful nuisance to my experience and held ZERO integrity nor compassion. I was told by him that the vehicle was “getting adapted to the new driver”. 😳😫🤯. 2013 Jeep Sahara....no adaptive driving transmission in this Jeep. Malcom then told me to take the Jeep to a Jeep dealer. I did that, had the car’s pc ran;of course they found the issue. Had an appt set to rectify. Thursday; driving on 465 and the tranny starts locking up, shifting inappropriately etc etc. The look on Malcom’s face when he sees us again was very disrespectful and nothing short of an eye roll. He continued to talk to me and my friend as if we were toddlers and knew nothing. I WILL NEVER EVER REFER TO THIS DEALER. THIS IS THE WORST NIGHTMARE. KEVIN AND JENAI(sp?) AND GSM ARE GREAT PEOPLE WORKING UNDER A HORRIBLY RAN BUSINESS. More

Ask for Chris Modory Chris Modory was our sales consultant. He was very helpful in getting us the car we wanted and for the price we budgeted. He went the extra mile in Chris Modory was our sales consultant. He was very helpful in getting us the car we wanted and for the price we budgeted. He went the extra mile in making the process easy. More

Excellent service, great salesman Malcolm Fincher was very helpful in my decision of the Sonata that I was getting and the right financing. The sales and finance manager were also very Malcolm Fincher was very helpful in my decision of the Sonata that I was getting and the right financing. The sales and finance manager were also very helpful so I could make the best decision. More

Malcolm Fincher Malcolm was a great help. He sold me my new 2018 Elantra. I’d suggest asking for him. He was very helpful and pleasant. Good guy Malcolm was a great help. He sold me my new 2018 Elantra. I’d suggest asking for him. He was very helpful and pleasant. Good guy More

Bring your own financing I went car shopping during Hyundai's Veteran's Day sale. I should have just left, but I needed a car. The finance guy got me to spend too much on an a I went car shopping during Hyundai's Veteran's Day sale. I should have just left, but I needed a car. The finance guy got me to spend too much on an appearance warranty. More