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Napleton Hyundai of Carmel

Indianapolis, IN

3.9
293 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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4200 E 96th St

Indianapolis, IN

46240

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Showing 293 reviews

December 14, 2019

I have wonderful 5 star dealership & service center here at Napleton Hyundai-Genesis in Carmel. Phenomenal sales & services team. Janae Andrews-Sales is fantastic. This dealership is highly recommended for More

by JRB
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Terzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sidey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2019 -

Napleton Hyundai of Carmel responded

Thank you so much for taking the time to leave a review. We appreciate your business and your loyalty with purchasing 2 vehicles from us within the last 5 years!

December 13, 2019

I was had a excellent experience at Napleton Hyundai while getting my vehicle serviced. I was approached by a extremely nice lady named Janae. She made me feel very welcome. I will be trading in my vehi More

by Kimberly Jones
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

Janae was very helpful and may the buying process a pleasure. I upgraded my lease to a newer model and was done within the afternoon. More

by JeffV
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

We had an incredibly wonderful experience in purchasing our car from Janae Andrews who helped up purchase a car that we have leased for two years. The experience was wonderful More

by kim.m
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sidey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Hardge, Nick Richardson
Dec 12, 2019 -

Napleton Hyundai of Carmel responded

Thank you so much for leaving a review! We truly appreciate your business and you taking the time of sharing your experience. Please let us know if we can assist you with your vehicle needs in the future.

October 14, 2019

Service above and beyond I had the fortunate/unfortunate situation of having our car have a complete engine failure while visiting our family in Indianapolis for a wedding. It More

by petergonzalez51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pettijohn
October 02, 2019

Tyler and Nick were very helpful, patient and thorough during my recent vehicle purchase. I am a repeat customer at Napleton Hyundai and will always highly recommend them to anyone looking to lease or pu More

by Heather
Recommend Dealer
Yes
Employees Worked With
Tyler Schrum, Nicholas Richardson
September 26, 2019

Excellent Customer Service My first visit and I know my Fiat is in good hands! I was treated with respect and given excellent advice and service . Will in Service was Wonderful More

by Hoot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will in Fiat Service
September 09, 2019

Just Do It! Everything about my experience at Napleton Hyundai of Carmel was superb. Tyler, Janae, and Nick went over and beyond with everything about my car buyi More

by Kala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae, Tyler, Nick Richardson
September 06, 2019

Overall purchase review From the very start we had a great experience with this dealership. We were meet at the door by Janae, a very pleasant young lady. She showed us the c More

by Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae Andrews, Ron, Mark
August 18, 2019

Service Review My sales, representative, Janae, was awesome, in every way. She made my experience fun, and I needed that since the veh. we were purchasing was to rep More

by Cindy/Indy75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these names sound familiar. I dealt with Janae, and someone in Finance who was very helpful.
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