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Napleton Hyundai of Carmel
Indianapolis, IN
296 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 296 reviews
December 28, 2019
I didn’t get a car but Janae Andrews made me really comfortable. I’m not the one to dive into something but she really helped me with my anxiety in big purchases comfortable. I’m not the one to dive into something but she really helped me with my anxiety in big purchases More
by TheOneTheyLove
Employees Worked With
December 28, 2019
Great job!!! Recently bought a new palisade and the folks at Napleton were so patient and helpful. They openly answered all of my questions and allowed me to come Recently bought a new palisade and the folks at Napleton were so patient and helpful. They openly answered all of my questions and allowed me to come to my own conclusion. The vehicle I bought is a great value and the gang certainly enhanced that experience! Thanks to all the folks who were involved. Would definitely go there next time!!! More
by Todd
December 28, 2019
Had a good experience with Janae. Shes really good at what she does. We had so much fun with her. Didn’t think buying a car was so fun. what she does. We had so much fun with her. Didn’t think buying a car was so fun. More
by Chasatyfreed
December 27, 2019
i came all the way from Detroit because I loved how great of a Sales Specialist Janae Andrews was. She was very efficient and I would definitely recommend her to anyone who loves great customer service. of a Sales Specialist Janae Andrews was. She was very efficient and I would definitely recommend her to anyone who loves great customer service. More
by Bri
Employees Worked With
December 27, 2019
Working with Janae Andrews was nothing short of a delight. You can see the passion in her eyes and hear it in her voice. So check her out. The experience is definitely top notch. delight. You can see the passion in her eyes and hear it in her voice. So check her out. The experience is definitely top notch. More
by ve072225
Employees Worked With
December 26, 2019
John McGloin was excellent! He knew my budget and was able to make sure I was able to drive away in my perfect car! Thank you so much! We will definitely be back for future car purchases! able to make sure I was able to drive away in my perfect car! Thank you so much! We will definitely be back for future car purchases! More
by Jessica_Dawn
Employees Worked With
John McGloin
December 26, 2019
My experience was wonderful. The guys here helped us and gave us a good deal. Janae is very friendly and very helpful. Go to Hyundai. gave us a good deal. Janae is very friendly and very helpful. Go to Hyundai. More
by tgunderman
December 20, 2019
Ooooo my gosh this women is so wonderful, she has excellent customer service skills , need a car Janae Andrews is the #1 🤗 so contact my new dealer. Thank you so much, this car has change me as a excellent customer service skills , need a car Janae Andrews is the #1 🤗 so contact my new dealer. Thank you so much, this car has change me as a person More
by Jberry5051326
Employees Worked With
December 18, 2019
I worked with Janae Andrews and it was an excellent experience. She is so good to work with. I was reffered to see her and she lived up to everything i was told. Go see her experience. She is so good to work with. I was reffered to see her and she lived up to everything i was told. Go see her More
by tiffanycrable81
December 16, 2019
Janae Andrews is the best! Janae provided the best customer service in my car shopping experience. Janae had helped me lease a car 4 years earlier, and within the last 12 months Janae provided the best customer service in my car shopping experience. Janae had helped me lease a car 4 years earlier, and within the last 12 months, I had been reaching out inquiring about what my options would be at the end of my lease. Janae kept up great communication throughout the entirety of the last 8-12 months and continued to help me find the best possible options for me. Janae focused on my needs and specific criteria I was looking for, and she delivered! I really appreciate the custom experience Janae provided for me! I would recommend Janae to anybody looking for that 1:1 experience! More
by CCHyundai
