Napleton Hyundai of Carmel

They damaged my car in between buying and picking up and then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!! then lied about it for weeks….then after putting a negative review on google did they want to try to make things right!! Don’t buy from Napleton!!! More

Great experience with Julian Ramirez! !! Got the car we were looking at with financing and no hassles. !! Got the car we were looking at with financing and no hassles. More

Avoid this dealership, they are liars and negotiate in bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we bad faith. Our salesperson Donntez originally told us he could get the car we were looking for from another dealer and we agreed on a price. Once we signed the paperwork to start a credit application he told us he did not actually have confirmation that he could get that car, and it turned out they could not. Thankfully they got another one in and we moved forward with that one which was to be delivered in a few days. Went in to finish the financing paperwork and right before we went to sign the loan application they told us "sorry we have to raise the price $500". We only agreed to purchase the vehicle here because they beat the price of another dealership. Jacob the "manager" (not listed as one on the website) came out and talked to us with one of the worst and rudest attitudes I have experienced in sales and basically told us they would not honor the price we agreed to or do anything to make it right and everyone just blamed it on the GM who we never got to talk to. The day after all of this I look on the website and see the vehicle we are purchasing, same VIN, listed for a price lower than what we agreed to even though they told us they could not do the price we originally agreed to. Moral of the story is that this is a shady dealer looking for ways to screw over their customers and do not care about them, just making money for the GM. Definitely will not be purchasing another car from here or taking my new car here for servicing. Dealer refused to fulfill the contract due to negative reviews I wrote More

Took 4 phone calls and opted for the wrong department to get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership get a person. They did not resolve the issue and cost on $1300.00 to resolve myself. Would never recommend anyone buying a car from this dealership. More

Taking Advantage of the Elderly. My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She dro My mother been searching for a 2021 Lexus GS300. She found what she was looking for at Napleton. It was listed on the internet for $31,500. She drove over 4 hours to get the car. When she arrived and started doing the paperwork they were going to charge her over $39,000! Thankfully, a friend of hers was with her. He started asking questions about the additional charges (over $7,000) in extras that she never asked for. They took several of the charges off after they were confronted. However, within a week of having it, the message came up that it was due for an oil change, and, it rides "bumpy"(either out of alignment/balance). They had a cleaning charge on the bill, and the windows are already fogging up on the inside. I am disgusted with their attempt to "rip her off," lack of attending to the cars needs (oil change), and poor job preparing the car for sale. More

SHADY BUSINESS. Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I fo Recently, I visited Napleton Hyundai of Carmel, more specifically the Genesis dealer on that property. I was interested in a used vehicle which I found while online. The dealership reached out and I scheduled a visit for the next day. The dealership indicated I should see Derek upon arriving. I live in Cincinnati so this dealership is approximately 2 hours from my house. I made the two hour drive to the dealership (I live in Cincinnati) and asked for THE "VIP MANAGER" Derek. Derek secured the keys and introduced me to a salesman named Christian. I test drove the vehicle and spoke with Derek about possibly purchasing it. Derek said he would do what he could to help facilitate the purchase. We negotiated and he said he could come down a thousand dollars but that was as low as he could go. When Derek indicated this, I was very intent on buying the vehicle. The dealership was about to close and I indicated I wanted to sleep on it and would call first thing in the morning. The following day, I exchanged texts with Christian and indicated I wanted to move forward. Christian sent a financial sheet with the numbers. I was shocked to see that the dealership had added $899 for Luxcare and $299 for wheel locks. I inquired about these charges and Christian said that he would have the Luxcare removed. I also indicated that I wanted the wheel lock charge removed. When I researched the Carfax, it indicated that the wheel locks had been installed on the vehicle along with an oil change prior to the car being placed on the market. So the dealership was charging me for the work they previously did to the car to prepare to sell it. Christian indicated that the sales manager Derek would remove the wheel lock charge but couldn't remove the Luxcare as the vehicle was already under market value (thus confirming this wasn't a legitimate product but actually a way to recoup the discount he had given me up front..) I really liked this vehicle so I reluctantly decided to move forward after the wheel lock charge was removed. I received a credit app link since I was financing a portion. I completed the application and received a confirmation email. Christian then reached out and said that the application didn't process and sent a different application. I completed the second application. The dealership checked with many different banks as I was made aware of each one on Lifelock. I asked to see a copy of the rates offered but Christian simply said a particular bank was the lowest. The rate was reasonable in todays financial climate so I agreed. Christian inidicated he would be off the following day but I would receive the payment information from Derek.in the morning. In the afternoon, Derek sent a financial sheet which had payments which were $30 more per month than the rate that I had been approved for even though the principal of the loan remained the same. I reached out to Christian and he responded a couple hours later saying Derek would change that. WHAT? Where was this additional $1800 over the course of the loan going? When Derek sent the new sheet with the correct loan payment, the fees for the loan had been increased by approximately $400 so the total number was more than we had agreed upon When I inquired about this, I was told that my state fees were more than originally thought. I had taken the day off work so that I could drive the 5 hour round trip to the dealership to take my down payment check. I was about a third of the way to the dealership when I received another numbers sheet and the numbers (vehicle, fees, and taxes) didn't even add up to the total on the sheet. I just turned around and drove home. Horrendous customer experience. Reponses took several hours each time and I was told "you are behind other customer." I know it's not possible to rate a used car salesman lower than the reputation which proceeds them. But if I could, that's where Derek at Hyundai Napleton would fall. BEWARE! More

Horrible! !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM t !! If I could give 0 stars, I would!! For two years, we have fought with them to stand behind their word. Thanks to them, I hate my car. From the GM to the service department to sales to customer service, no one knows what they are doing. And communication... none. I will never recommend anyone to their company. We are in the process of contacting the owners!!! This is my first experience buying a car for my business, and it makes me furious. More

Classic example of one hand not knowing what the other is doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in Decembe doing. I spoke with at least 4 people requesting an itemized Out The Door price on a car they have had for several months . I started back in December. I still don’t have the requested info. You would think the way car sales are dropping the dealer would be doing everything they could to move cars. More

Got my car serviced great customer service and got it so quick, will definitely go back and refer family and friends. quick, will definitely go back and refer family and friends. More

Staff is very knowledgeable, friendly and professional. Great place to buy or service your vehicle! Great place to buy or service your vehicle! More